EQi Reviews 625

Peter was very knowledgeable on the sale of shares procedure, with everything being clearly said so that I did not have to keep asking him to repeat himself. The whole matter took less than 10 minutes to complete, and I was very happy with the outcome.

Very helpful. I was guided to a solution to my problem. Prompt response.

My interaction with Keith Caffery has been exceptional when dealing with the very upsetting and emotional process of dealing with my late Dads share holding.
His patience and obvious knowledge of the process was absolutely first class and he is a credit to your organisation.

I don't typically do reviews, but felt I had to recognise mark caffrey for his great customer service, knowledge and friendly attitude, whilst also being professional. Got answers to all my questions (and there were a lot). If all the staff are like that, then we'll done Equi.

Mark was super helpful and gave me all the information i needed in a positive and pleasant way.

Liam Craig was the Customer Experience Representative who helped me with my call. I hadn't used my account in a long time and I was locked out. Liam helped me regain access to my account. He was very professional in handling my issue and in a calm, polite, and helpful manner. He patiently waited until I was able to login to my account and was satisfied that my issue was indeed resolved. Way to go Liam!

Quick response. Clear and to the point. Problem solved.

Good, clear information provided with clear advice regarding withdrawal options. Thanks to Carol Taylor.

Excellent support offered by Shyamala Chandru
Customer Experience Representative at UK Shareholder Services, Equiniti Group during my telephone share dealing transaction this AM. Shyamala was helpful professional clear and concise at all times and should be congratulated on the way that she walked me through my lengthy transaction this AM. Thank you

Peter was friendly and professional , an excellent facilitator

Liam was excellent! He resolved my query really quickly. Thanks :)

It is so nice to have someone who listens without interrupting and doesn't give the impression that the customer is just another phone call.
Mukthar was excellent. Extremely knowledgeable and very helpful indeed.
A true example of what we should expect everywhere. Well done sir.

Excellent service - query was answered and Peter supported me through the process, making it easy to understand. He was considerate and answered all of my questions - thank you

Support on the call was knowledgeable helpful and friendly.
Waiting time very short and all resolved in good time.
Monica was 1st class throughout.

Call was answered straight away , and I was given calm clear instructions by the member of staff in Order to enable me to complete my enquiry , thank you

The gentleman who dealt ith my query was very helpful and clear.
Also polite and friendly.

I'm currently transferring share from computershare to eqi, and I get better communication and updates from eqi, special shout out to Meka, for her professional and detailed responses much appreciated. Thank you

The person I spoke to was polite, professional, very knowledgeable and very efficient, I couldn’t ask for more

Excellent experience. Rang up EQi to reset a password after being locked out of my account. I was expecting it to be a lengthy & complex process as these things often can be. Turned out to be very straightforward. Spoke to a chap called Peter, one of their customer service reps who talked me through the process. I was back online in a matter of minutes. Why can’t everything be this simple?! Thanks Pete! You were a great help & a pleasure to deal with.