EQi Reviews 

898
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 481 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that customer service representatives are exceptionally helpful, polite, and remarkably patient when guiding individuals through difficult online procedures. People really appreciate the prompt support, professional attitude, and clear explanations provided during phone calls to quickly resolve account access issues. Some reviewers were not happy with long hold times, ongoing difficulties getting answers to specific queries, and unhelpful communication from staff. Consumers also noted that certain phone conversations experienced frustrating long silences, unexpected technical interruptions, or very limited assistance from staff members overall. Several individuals mentioned receiving conflicting information or lacking proper follow-up after their initial inquiries.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional customer service... See more

Customer service

Users describe positive interactions with customer service, highlighting supportive and patient... See more

Service

Customers consistently note positive experiences with service, highlighting friendly, calm, and understanding... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how patient and helpful... See more

Response time

Clients share positive opinions on response time, highlighting quick and efficient assistance once connected.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed help setting up and using the share dealing app. I can honestly say Manish could not have been more helpful and understanding of my issues. He was very patient and appreciated that because we... See more

Company replied

Rated 5 out of 5 stars

As an older man I sometimes take a little longer to complete online procedures. Having failed to access my account I spoke with customer assistant who very patiently saw me through the process despite... See more

Company replied

Rated 5 out of 5 stars

Ramzia was superb. She helped sort out my access and give me re-assurance within 15 minutes as i had spent nearly 2 hours in another call with another department of EQI who either didnt know what to... See more

Company replied

Rated 5 out of 5 stars

Telephoned eqi today to perform a financial transaction and was surprised by how easy the whole process has been made. It’s evidently good process design but also Ramsiya, the lady handling this, wa... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.

EQi

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

898 reviews

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4.7

All reviews

(898)

485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

excellent service from ramsiya

RAMSIYA made my experience quick, and easy, I cannot thank ramsiya enough, she was very knowledgeable. thank you.

4 June 2026
EQi logo

Reply from EQi

We are so glad to hear that your experience was quick and easy. We appreciate your kind words!

Rated 5 out of 5 stars

excellent

excellent, quick, great knowledge, Ramceiya

4 June 2026
EQi logo

Reply from EQi

We are so happy you had a great experience with us. Thank you for your kind words!

Rated 4 out of 5 stars

Friendly welcome

Friendly welcome. Understood my request quickly and explained a much quicker way to achieve what I wanted. Which my previous two calls had failed to advise. Took time to make sure I understood the process and confirmed my summary of the conversation as being correct. Advised me to ring back in one week to check process was proceeding.

2 June 2026
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Reply from EQi

We are so pleased to hear about your positive experience with our team. It's wonderful that we could clarify your request and provide a more efficient solution. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Helpful expert advice pleasantly and…

Helpful expert advice pleasantly and speedily delivered by Herschelle to a question that FAQs etc couldn't answer

3 June 2026
EQi logo

Reply from EQi

We are so glad our team could provide the expert advice you needed quickly. Thank you for your kind words.

Rated 5 out of 5 stars

Shares and ISAs assistance

Shares and ISAs are not something I regularly deal in so when I wanted assistance I was aware that I might not be using the correct terminology or even have all of the required details and so was somewhat nervous. The lady I spoke to (Ramsiya ) was patient and extremely helpful and walked me through the whole process. Ramsiya is amazing and, although I am sure other personnel at EQi are also capable in this regard, I hope I am lucky enough to speak to Ramsiya the next time I require assistance.

2 June 2026
EQi logo

Reply from EQi

We are so glad to hear that our colleague provided you with such patient and helpful assistance. It's wonderful to know we could make the process clear and easy for you. Thank you for your kind words!

Rated 4 out of 5 stars

Handling funds for company share…

Handling funds for company share schemes and take the time to explain how to handle these on maturity . Ideal for those who only take out shares as part of their work schemes and have little experience of working with the stock market.

However, I cant give a full recommendation as the companies "flexible" ISA encourages individuals to invest more than the given UK allowance of 20K through an ISA (albeit within the 90 day maturity window).

1 June 2026
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Reply from EQi

We appreciate your feedback regarding our handling of company share schemes and the explanation provided. We also note your concerns about the flexible ISA and the UK allowance. We are always looking for ways to improve our services and clarity.

Rated 5 out of 5 stars

Spoke to Ramsiya and she was…

Spoke to Ramsiya and she was excellent.Clear information given and very helpful

1 June 2026
EQi logo

Reply from EQi

We are happy to hear you received excellent, clear, and helpful information. We appreciate your feedback.

Rated 5 out of 5 stars

Ramsiya

Ramsiya, the lady who assisted me was polite, professional and executed the instruction immediately. many thanks

1 June 2026
EQi logo

Reply from EQi

We're happy to hear that our staff member was polite and professional. We appreciate you recognizing their immediate execution of instructions.

Rated 5 out of 5 stars

Excellent service

First Class customer services team that go the extra mile....🚗

28 May 2026
Unprompted review
EQi logo

Reply from EQi

We're so glad to hear our team provided such excellent service. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent Service

The member of staff was very calm, professional and helpful.
He quickly understood my problem and it was resolved to my satisfaction.

28 May 2026
EQi logo

Reply from EQi

We're happy to hear our staff was calm, professional, and helpful. We appreciate them resolving your problem to your satisfaction.

Rated 5 out of 5 stars

Professional

Customer services member was very professional, polite and helpful.

28 May 2026
EQi logo

Reply from EQi

We're happy our team was professional, polite, and helpful. Thank you for your feedback!

Rated 4 out of 5 stars

Long wait times, but good service

I was on hold for a long time waiting to connect (circa 20 mins) to discuss my child’s CTF which in the end they sorted out quite quickly and to my satisfaction.

27 May 2026
EQi logo

Reply from EQi

We appreciate your feedback and are glad we could resolve your child's CTF quickly. We understand waiting can be frustrating.

Rated 5 out of 5 stars

Kam from EQi was a great help and had…

Kam from EQi was a great help and had amazing support and experience to help me solve my issues. Highly recommended

10 April 2026
EQi logo

Reply from EQi

We're happy to hear our team member provided amazing support and helped resolve your issues. Thank you for your recommendation!

Rated 5 out of 5 stars

The assistant stayed on on-line whilst…

The assistant stayed on on-line whilst i setup my ISA account so that i could sell some shares. Very patient and clear instructions

26 May 2026
EQi logo

Reply from EQi

We're happy to hear our assistant provided such patient and clear instructions while you set up your ISA account. Thank you for your positive feedback!

Rated 5 out of 5 stars

Accessing accounts.

I had an email re the latest Lloyds dividend in my EQUINITI account but not one from my EQI investment account for some reason. I then inadvertently used the wrong address to try to access my EQI account but subsequent conversation with RAMSIYA guided me to resolve my problem in a very patient manner.
I thank her very much.

22 May 2026
EQi logo

Reply from EQi

We're happy to hear our team provided patient and helpful assistance in resolving your account access issue. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

Super helpful Manish…

I call to speak to one of your experts to undertake a trade between accounts
Manish was super friendly and helpful
Tool time to understand my needs, confirmed back and explained clearly what needed to happen together with fees etc
My husband also needed to undertake a similar transaction and I handed over the phone and following ID verification by Manish he helped my husband with his transaction and some additional questions he had
Thank you for making this so straightforward

21 May 2026
EQi logo

Reply from EQi

We are delighted to hear about your positive experience and appreciate you sharing it with us. It's wonderful to know our team provided such helpful and clear assistance for both you and your husband. We are committed to making these processes straightforward.

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