Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
- #69 of 223 best companies in Insurance agency
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Service from Emma.
Customer service person ‘Emma’ understood our requirements perfectly and gave great service.
20 February 2024
Reply from Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Equesure.
Very polite and helpful
10 February 2024
Reply from Equesure
Thanks for your 5 star review! All the best, Equesure.
Great price and service at quote
The quote and price was very good, easy to deal with. This review is not based on a claim and unable to comment on this. Customer service at the quote stage was excellent and I have brought my insurance with them. I hope I have no need to claim and would do a review if that was became the case.
10 February 2024
Reply from Equesure
Thanks for leaving us a 5-star review, we really appreciate it. Please do get in touch if you ever need anything! All the best, Equesure.
Good staff and value
16 February 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Such a lovely company and girls to deal…
Such a lovely company and girls to deal with 🤩
13 February 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Quick answer on phone
Quick answer on phone, and great telephone manner. Polite and understanding. Prompt response to assist and fit around my schedule
10 February 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Very impressed and highly recommended!!
I was really impressed with the service I received from Equesure - the girls were really helpful and extremely knowledgeable and the price quoted was so amazing I had to check and double check so they had to be patient too... highly recommended!!
9 February 2024
Reply from Equesure
Hi , We really appreciate the 5-star review, but we appreciate the recommendations even more! Thanks for taking the time to get in touch - should you ever need anything on any of your policies, you know where to find us :) Many thanks, Equesure.
Great service and helpped the best they…
Great service and helpped the best they could to sort this out.I was with emporium but they stopped trading with equesure. So went direct and got a better policy.
2 February 2024
Reply from Equesure
Hi , Thanks for your review! It's always great to hear we're doing the right thing. Thank you, Equesure.
Reply from Equesure
Hi , Thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
Reply from Equesure
Thanks for the review! All the best, Equesure.
very prompt.
2 February 2024
Reply from Equesure
Thanks for the 5* review :) Lancaster Insurance Services.
Great experience they where very…helpful
Great experience they where very helpful and did a great job sorting out my insurance thankyou
1 February 2024
Reply from Equesure
Hi , Thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
Reply from Equesure
Thanks for such an excellent review! All the best, Equesure.
Horsebox Insurance
Prompt return call after leaving a request for a quote.
Advisor was polite, patient and explained everything about the policy and breakdown cover.
On a like for like policy they came back £123 cheaper than my previous insurers!! Happy customer!
22 January 2024
Reply from Equesure
Thanks for leaving us a 5-star review, we really appreciate it. Please do get in touch if you ever need anything! All the best, Equesure.
Always easy to deal with
22 January 2024
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
Reply from Equesure
Thanks for the excellent review! Best wishes, Equesure.
Extremely helpful and friendly team of…
Extremely helpful and friendly team of advisors. I’ve just recently taken out horsebox insurance with them and they were very competitive on price after getting a couple other quotes from other companies.
19 January 2024
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Equesure.
Great company to deal with
11 January 2024
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
Knowledgible and very helpful and…
Knowledgible and very helpful and willing to explore many alternatives
15 January 2024
Reply from Equesure
Thanks for your comments - great to hear we're doing a good job! Thanks again, Equesure.
Thank you Equesure
Thank you Equesure for all your help to arrange my insurance, a great hassle free experience.
15 January 2024
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Equesure.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.