Only 1 small problem I was left on hold for 15 plus minutes to discuss my renewal. It would have been better to request a callback. Once I got through, lovely staff, professional service.
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See what reviewers are saying
Received reminder about renewal of policy including policy booklet. Very straight forward and easy to read and understand, price was cheaper than previous year so win win and cover as expected. Phoned... See more
I often forget when my insurance is due, but on this year has a timely reminder by email. I had the option to renew online which looked simple to do. I needed to make a slight change to rang up, spo... See more
Prompt return call after leaving a request for a quote. Advisor was polite, patient and explained everything about the policy and breakdown cover. On a like for like policy they came back £123 chea... See more
Company replied
Company details
- #69 of 223 best companies in Insurance agency
Information provided by various external sources
Equesure has been established since 2011 and are specialists in arranging equine insurance
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, St Ives, United Kingdom
- 0161 425 7015
- enquiries@equesure.co.uk
- equesure.co.uk
4.8
Excellent
1k reviews
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Hasn’t replied to negative reviews
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Reply from Equesure
Hi , Thanks for your review! It's always great to hear we're doing the right thing. Thank you, Equesure.
Helpful polite communication excellent
Very helpful polite and fully explained to me what they could offer me and service that was opened to me
15 April 2024
Reply from Equesure
Thanks for your comments- great to hear we're doing a good job! Thanks again, Equesure.
Reply from Equesure
Thanks for your excellent review - we're thrilled to hear you'd recommend us. All the best, Lancaster Insurance Services.
Reply from Equesure
Thanks for the review - we aim to please! Equesure.
Excellent service
Excellent service - one phone call to review my renewal quotation and then sorted. Nice to talk to a call handler who was knowledgeable and helpful.
8 April 2024
Reply from Equesure
Hi Claire - Thanks for your excellent review! Best wishes, Equesure.
Quick and relatively easy to renew
Quick and relatively easy to renew. Appreciated email reminders. Only criticism is that the auto messaging when you phone has a woman shouting instructions and options at you at a rate of knots that really stressed me out.
28 March 2024
Reply from Equesure
Hi , Thanks for leaving us a review and for your comments. We will take your feedback on board and take a look at our processes. In the meantime, should you require any changes to your policy - or have any queries - our team are more than happy to help. All the best, Equesure.
Very clear information
Very clear information, and at a good speed.
Very competitive price.
27 March 2024
Reply from Equesure
Thanks for your 5 star review Katherine! All the best, Equesure.
Staff answered the phone quickly nice…
Staff answered the phone quickly nice to be able to talk to people & they were very knowledgable and helpful .
Thank you
25 March 2024
Reply from Equesure
Thank you for your review Abigail - all comments are really appreciated. Best wishes, Equesure.
Reply from Equesure
Thanks for taking the time to leave us such a positive review - many thanks! Equesure.
Very helpful
21 March 2024
Reply from Equesure
Thanks for leaving us such a good review Lynda. All the best, Equesure.
Pleasant and helpful phone person
14 March 2024
Reply from Equesure
Hi Jean - Thanks for your excellent review! Best wishes, Equesure.
Reply from Equesure
Hi, thank you for leaving us an excellent review - we really appreciate it. Thanks again, Equesure.
The call back I received on schedule
The call back I received on schedule
The call handler was very good at letting me know all about the policy I was taking out
Was very helpful and happy to wait whilst I was looking at the information provided
Made it a pleasure for me to talk with
20 March 2024
Reply from Equesure
Hi, Thanks for leaving us such a positive review. We will make sure your comments are passed on to the representative who dealt with your call. Many thanks, Equesure.
Excellent customer service Equesure
Excellent customer service from Equesure.......Emma M. is extremely helpful and very professional - I would definitely recommend Equesure for Horsebox insurance.
14 March 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Trailer Insurance
Excellent and knowledgeable helpful staff providing an excellent quality service
12 March 2024
Reply from Equesure
Thanks for such an excellent review! All the best, Equesure.
Very helpful and efficient
Very helpful and efficient. Got a much cheaper premium quickly and easily
12 March 2024
Reply from Equesure
Thanks for leaving us such a good review! All the best, Equesure.
Reply from Equesure
Hi - Thanks for the 5-stars! All the best, Equesure.
insurance again for another year.
quick and full information all ready at hand .
thank you for 1 more year insurance MR J AVERY
5 March 2024
Reply from Equesure
Thanks, for your excellent review! Best wishes, Equesure.
Fast and efficient service in setting…
Fast and efficient service in setting horsebox insurance.
29 February 2024
Reply from Equesure
Thanks for such an excellent review! All the best, Equesure.
Good value cover
Plus points - Good price on my renewal, telephone assistance was good once I got through.
Minus points - Renewal link sent by email didn’t work, so had to phone, but I was hanging on the phone for a long time waiting for an answer.
26 February 2024
Reply from Equesure
Hi , Thanks for taking the time to leave us a review - we really appreciate all comments and feedback. Thanks again, Lancaster Insurance Services.
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