The Babycarrier is quite comfortable and when correctly placed does not cause back pain as other carriers, is really ergonomic for the baby and the materials are top quality. The downside is that it i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These are the best sleeping bags for toddler! We already have three ones. Would have been easily fove stars, but the webshop had issues/bugs while purchasing.
Company replied
Purchased the Omni360 baby carrier before our son was born in June. Started using it as soon as he was big enough and have used it lots since. Material is really soft and fit is great, both for... See more
Incredible customer service from Anna. Baby Carrier arrived in time and even helped sort out a newsletter signup discount glitch without any hassle. Highly recommend the carrier too (omni deluxe in... See more
Company replied
Company details
Written by the company
Ergobaby's ergonomic baby carriers are award winning carriers acknowledged by the International Hip Dysplasia Institute. Shop our baby carriers and baby products today!
Contact info
2041 East St, Suite 831, 94520, Concord, United States
- +1888416488
- support@ergobaby.com
- ergobaby.com
4.0
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ergobaby
Hello Magdalena,
Thank you so much for your feedback! We’re delighted to hear that your order arrived quickly, and we’re glad our service met your expectations.
Kind regards,
Your Ergobaby Team
Delivery issues
It has been over 2 weeks since I ordered a footmuff. The DHL delivery agent never tried to contact me, and the package was held for a week at a far off collection point. It is now stuck with Austria Post and not yet delivered. This is very dissatisfactory service.
17 November 2025
Reply from Ergobaby
Dear Deepthi ,
Thank you for sharing your experience with us. We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case. We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby. We emailed you—please check your inbox. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Impossible to contact the shop with order and payment problems.
I purchased a baby carrier on Ergobaby’s website, and the payment page kept showing an error. Despite this, I was charged three times and received three packages I never intended to order.
I have tried contacting customer service via phone, email, and the return form, but no one responds. The return form on the website doesn’t work either. This is extremely frustrating and unprofessional. I need the duplicate orders refunded and the return process handled as soon as possible.
Very disappointed with the customer service.
28 November 2025
Unprompted review
Reply from Ergobaby
Dear Stephania,
Thank you for sharing your experience with us.
We are deeply sorry to hear that you have gone through a disappointing and frustrating customer experience. We understand how important timely communication and reliable service are, and it's clear that we fell short of these expectations in your case.
Additionally, we regret that our phone support was not available when you needed it, and that our email responses were not as timely or helpful as they should have been.
We value your feedback and are committed to improving our customer service as well as ensuring that our customers have a positive experience with Ergobaby.
We emailed you—please check your inbox.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Your Ergobaby Team
Fantastic discounts and rapid shipping
I came across a fantastic discount on your website and made an instant purchase, ordered late afternoon on Friday, the item was shipped internationally and arrived on Tuesday morning, like super unexpectedly quickly. Will definitely buy more from you.
24 October 2025
Great product
Great product, can withstand Scottish downpours and keep my baby dry and warm. Easy to attach, fits well.
30 October 2025
It is comfortable and is well designed
It is comfortable and is well designed. My back is saying thank you.
I started to use it more often after baby could hold her head. When she was a newborn, this carrier felt bulky. Now she is loving it.
21 May 2025
It looks good
It looks good, but we could’ try how it works. Still waiting for the baby:))
6 October 2025
Worth it
My baby didn’t enjoy sling but fall in love with this carrier from the first minute. I planned to carry my baby mostly in facing out position but her big legs didn’t seem to be comfortable so facing in position is our choice. My back and pelvis bones needed a week to get used to the carrier. Now can’t imagine my life without it :)
29 September 2025
Super friendly customer Service!
29 September 2025
Wrong stroller harness colour!
Have order a stroller harness , as lost a piece from the original one ( grey colour).
On the website is only grey colour harness option, as it is the stroller but received a black one …
You can say it has nothing to do with the stroller, completely different colour… a bit disappointed…
8 October 2025
keep selloing in europe
6 October 2025
Good product and good customer service
Good product and good customer service; I noticed too late I could havde applied a 10% discount on first order and they gave this retrospectively. However, cancellation was not an option, but the item was shipped and received incredibly fast.
29 September 2025
4 months and already has holes.
Shipping was great, fast, good packaging. But I bought the metro buggy, it has cca 4 months now and it has holes. on the back of the seat, the material is light so from frequent use, gradualy it rubbed it open. Also the frame is scratched. I also have joolz and I use them both, I have 2 small kids. As much I dont like the missing foot rest and the space and so on... it is much older but not scratched and material has no holes...it's thicker. But I love what you get for the price,(footrest, nice thick''bedding'' lots of air, I can see the baby while driving, very stable...) it s just the quality.
10 September 2025
Reply from Ergobaby
Dear Andrea,
Thank you for taking the time to share your feedback on our stroller.
We are sorry to hear that your stroller is showing signs of wear after such a short time. This is not up to our high standards.
We have contacted you via email to investigate on the issue, and direct you to a suitable solution. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
Ergobaby is offering me a Metro 3 Carry…
Ergobaby is offering me a Metro 3 Carry Bag in exchange for this review.
I’ve owned around 10 strollers, and the Metro 3 Deluxe is easily the best one so far. It’s sturdy but still lightweight, folds up super easy, and doesn’t take up much space. The ride is smooth, even on rough sidewalks, and my baby is actually comfortable enough to nap in. The quality feels really solid, and I love the sleek look. If I had found this sooner, I wouldn’t have wasted money trying so many others. I really reccomend it, you will not regret buying it.
1 October 2025
Unprompted review
somehow my baby does not stay more than…
somehow my baby does not stay more than 30 min somehow she shows some kind of discomfort
17 September 2025
Reply from Ergobaby
Dear Pradyumna,
Thank you for taking the time to share your feedback on our baby carrier.
We are sorry to hear that your baby is showing some signs of discomfort in our carrier.
We truly appreciate your comments and are committed to turning your experience around. We'd like to offer some personalized tips on how to adjust your carrier, help you get the most out of our services and show you the quality we strive for.
We have now contacted you via email to try our best to help you reach a comfortable carrying experience for you and baby both. Thank you for your feedback and we hope to have the opportunity to help you soon.
Best regards,
Your Ergobaby Team
My wife said to write 10/10
My wife said to write 10/10, in this case 5*.
I’m a smart man I listen to my wife.
12 September 2025
Quick and easy
It was easy to order, delivery was very fast! The prices and colur selection for spare parts was better than with local supplier.
8 September 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.