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Review summary

Created with AI, based on recent reviews

Evaluating 400 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as high quality, comfortable, and effective in addressing various needs like neck pain or sciatica. Many people also found the products easy to assemble and use, appreciating their design and functionality. The overall user experience with the products is consistently positive. However, some people were dissatisfied with the delivery service, reporting issues like delayed or incorrect deliveries, and damaged items upon arrival. Additionally, some reviewers were not happy with customer service, mentioning unhelpful responses, ignored requests, and difficulties in resolving problems, particularly concerning delivery and returns.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the high quality of items like... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of products,... See more

Delivery service

Consumers find delivery services to be ambiguous. While some customers praise quick delivery, with items... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the excellent and helpful... See more

User experience

Customers had positive experiences with user experience. Many reviewers found products easy to assemble, set... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I definitely sleep better. In fact I can't actually remember lying awake since using it. The pillow is extremely comfortable and moulds to your head without being too firm or too soft. The side s... See more

Rated 5 out of 5 stars

Easy to order, prompt delivery. Quick assembly. Counts distance, time and calories used. Perfect to keep my circulation going which prevents fluid build up in my lower legs. I looked at electronic dev... See more

Rated 5 out of 5 stars

Had a small issue with the office chair I’d ordered, Leonardo was excellent and arranged for a new part to be delivered promptly. Would not hesitate to order from them again given how easy it was to d... See more

Rated 5 out of 5 stars

This ergonomic chair is the first that has made a huge difference to my sciatica - it really is quite life changing. I have tried many backless chairs before but none have really worked, until th... See more


Company details

  1. #54 of 62 best companies in Office Furniture Shop

Written by the company

Ergonomist offers a thoughtfully curated selection of top-quality products. From ergonomic chairs, monitor arms, health and wellness products and a range of accessories that encourage movement, good posture and productivity, we've got you covered! Our range also includes accessories like, monitor stands, and back stretchers - all designed to make your daily activities more comfortable and enjoyable.


Contact info

4.1

Great

TrustScore 4 out of 5

558 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 3 out of 5 stars

Late delivery but nice item

I ordered an item that I require urgently to manage a medical condition. I paid much more to buy it from Ergonomist than an equivalent item would cost from another vendor, but I needed next day delivery so the item should be delivered today. However they contacted me after I placed the order to say I won't get it today, in fact they seem unable to tell me anything helpful about when I might get it. I have informed them that I want to cancel my order and get a refund but they have not responded to my message. My first experience of using this company and it's very disappointing indeed.

Update - the item was delivered late which was highly inconvenient and the communication about when I might expect the delivery was poor, it just turned up one day. However I am pleased with it and I’ve been sent a complementary accessory to make up for the inconvenience. Hence revising my score from one star to three stars.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely desk for affordable price

Very happy. Husband got slightly irritable setting it up but it looks very
good and I am very happy with purchase. Price seems very reasonable
compared to other similar options

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Great desk

Great desk, easy to build and looks great. Happy with purchase. Thanks Ergonomist.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

This chair changed my life

This chair changed my life, saved me from another chair which caused me
pelvic tilt due to improper lumbar and upper back support. No such problems
with this chair, very ergonomic in its design and how it fits the back
naturally, very comfortable too.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Smartwatch didn't work

I bought a smart watch from ergonomist.co.uk. It arrived in a timely manner, but when I tried to use it the heart rate monitor didn't work at all and the step counter was so inaccurate as to make it useless. I tried the watch at different points on my wrist and different tightnesses, but it still didn't work. They didn't have an answer for the heart rate monitor not working, but said the step counter only worked when the arm was in certain positions. My previous smart watches have counted my steps whatever the arm position, but in one of my tests, this one only counted 18 out of more than 500. I asked for a refund and although they said I could send it back they didn't give a return label and didn't pay for the postage. My advice is if you want to avoid a lot of time-consuming stress and hassle and don't want to end up out of pocket, don't buy a smart watch from ergonomist.co.uk.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ergonomist

Excellent service from Ergonomist. I have ordered several items from this company and been hugely impressed with the quality of the products as well as their style. Service is excellent too, very helpful and I 100% recommend buying from Ergonomist without hesitation.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to build, great support, and great quality.

The Sit/Stand Height Adjustable Desk and the Nexa ergonomic chair are both really great. The chair and the desk were both pretty simple to build too. I had an issue with my desk as it was damaged during transit and Ergonomist soon sent me a replacement desk, brilliant service!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

It's solid and heavy

It's solid and heavy. I managed to put it together on my own, but it was hard work.

It's very stable, works great, quite motor. My mouse works without a mouse pad.

Would recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Effective and lightweight

Bought for my 85 year old mum, who doesn’t walk enough, especially in the
winter months. She uses it on the low setting, sat in her armchair watching
telly. She can feel a difference in the strength of her leg muscles after a
few days. At approximately 4 kg, it’s light enough for her pick up and move
into position

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoy using Ergonomist

I’m an older lady and wanted to get fitter. I am walking slowly and will increase the speed as I get better at it. I really love Ergonomist and recommend it.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent machine

We are both elderly and find we can't walk as much during the winter
months. My daughter mentioned she had a treadmill so when I saw the advert
for Ergonomist at a very reduced cost I decided to buy it and it's been an
absolute game changer. Only had it a week and use it in our hallway as we
have some balance problems and can steady ourselves on the stair rail if
necessary. We are managing to clock up 3 kilometres distance and lose about
150 calories in about half an hour while using our headphones. A great
piece of equipment which we can slide under our stairs to store. So happy
with it.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

My desk is absolutely brilliant. It works beautifully, looks lovely and is exactly as described on the website. I also received it the very next day after ordering. Highly recommended.

1 March 2026
Unprompted review

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