Ergonomist Reviews 

576
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 357 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, noting how items like ergonomic chairs and pillows provide significant comfort and support. Many people appreciate the thoughtful design and stability of the items, which are often described as easy to set up and use. Reviewers also highlight the overall positive user experience, with products like standing desks and walking pads being game-changers for daily routines. However, some customers also noted significant issues with delivery services. People reported chaotic processes, missed delivery timescales, and damaged items arriving, sometimes after multiple re-routes or delays. Additionally, a few other people also felt that customer service was problematic, citing unresponsiveness, difficulties with returns, and issues with collecting faulty products.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

People report positive experiences with quality, with many reviewers praising the high quality of products... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reviewers praising the quick delivery... See more

User experience

Clients share positive opinions on user experience, with many finding products easy to assemble, set up, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting negative... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product and price point are both superb. The height adjustable desk and walking pad are well built and sturdy with good instructions. Customer service reps were reactive and aimed to be help... See more

Rated 5 out of 5 stars

I definitely sleep better. In fact I can't actually remember lying awake since using it. The pillow is extremely comfortable and moulds to your head without being too firm or too soft. The side s... See more

Rated 5 out of 5 stars

This ergonomic chair is the first that has made a huge difference to my sciatica - it really is quite life changing. I have tried many backless chairs before but none have really worked, until th... See more

Rated 5 out of 5 stars

Easy to order, prompt delivery. Quick assembly. Counts distance, time and calories used. Perfect to keep my circulation going which prevents fluid build up in my lower legs. I looked at electronic dev... See more


Company details

  1. #55 of 58 best companies in Office Furniture Shop

Written by the company

Ergonomist offers a thoughtfully curated selection of top-quality products. From ergonomic chairs, monitor arms, health and wellness products and a range of accessories that encourage movement, good posture and productivity, we've got you covered! Our range also includes accessories like, monitor stands, and back stretchers - all designed to make your daily activities more comfortable and enjoyable.


Contact info

4.0

Great

TrustScore 4 out of 5

576 reviews

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Asks customers to review

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Replied to 1% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(576)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great desk

Great desk, easy to build and looks great. Happy with purchase. Thanks Ergonomist.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

This chair changed my life

This chair changed my life, saved me from another chair which caused me
pelvic tilt due to improper lumbar and upper back support. No such problems
with this chair, very ergonomic in its design and how it fits the back
naturally, very comfortable too.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Smartwatch didn't work

I bought a smart watch from ergonomist.co.uk. It arrived in a timely manner, but when I tried to use it the heart rate monitor didn't work at all and the step counter was so inaccurate as to make it useless. I tried the watch at different points on my wrist and different tightnesses, but it still didn't work. They didn't have an answer for the heart rate monitor not working, but said the step counter only worked when the arm was in certain positions. My previous smart watches have counted my steps whatever the arm position, but in one of my tests, this one only counted 18 out of more than 500. I asked for a refund and although they said I could send it back they didn't give a return label and didn't pay for the postage. My advice is if you want to avoid a lot of time-consuming stress and hassle and don't want to end up out of pocket, don't buy a smart watch from ergonomist.co.uk.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Ergonomist

Excellent service from Ergonomist. I have ordered several items from this company and been hugely impressed with the quality of the products as well as their style. Service is excellent too, very helpful and I 100% recommend buying from Ergonomist without hesitation.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy to build, great support, and great quality.

The Sit/Stand Height Adjustable Desk and the Nexa ergonomic chair are both really great. The chair and the desk were both pretty simple to build too. I had an issue with my desk as it was damaged during transit and Ergonomist soon sent me a replacement desk, brilliant service!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

It's solid and heavy

It's solid and heavy. I managed to put it together on my own, but it was hard work.

It's very stable, works great, quite motor. My mouse works without a mouse pad.

Would recommend.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Effective and lightweight

Bought for my 85 year old mum, who doesn’t walk enough, especially in the
winter months. She uses it on the low setting, sat in her armchair watching
telly. She can feel a difference in the strength of her leg muscles after a
few days. At approximately 4 kg, it’s light enough for her pick up and move
into position

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoy using Ergonomist

I’m an older lady and wanted to get fitter. I am walking slowly and will increase the speed as I get better at it. I really love Ergonomist and recommend it.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent machine

We are both elderly and find we can't walk as much during the winter
months. My daughter mentioned she had a treadmill so when I saw the advert
for Ergonomist at a very reduced cost I decided to buy it and it's been an
absolute game changer. Only had it a week and use it in our hallway as we
have some balance problems and can steady ourselves on the stair rail if
necessary. We are managing to clock up 3 kilometres distance and lose about
150 calories in about half an hour while using our headphones. A great
piece of equipment which we can slide under our stairs to store. So happy
with it.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

My desk is absolutely brilliant. It works beautifully, looks lovely and is exactly as described on the website. I also received it the very next day after ordering. Highly recommended.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Great desk

Great desk, relatively easy to assemble. Height adjustable mechanism is
very smooth. Perfect home-working solution if you want to alternate between
sitting and standing.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Exactly what I was looking for!

Exactly what I was looking for, and as described. Even my children use it and I'm sure some of my friends will get it too. You don't always feel like going out for a walk or a jog and not everyone has space/taste for a bulky
running machine so this pad is perfect.

22 January 2026
Unprompted review

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