Great service. Product exactly as described and arrived a day earlier than planned. Delivery driver called beforehand (as requested) and we were able to take delivery without any issues. Had previousl... See more
Company replied
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See what reviewers are saying
I have been ordering Le creuset products from this store (I placed several separate orders). Everything arrived in perfect condition and in a short time. Lina from Erresse was great! We communicated t... See more
Company replied
I ordered the Emile Henry Bread Cloche on the 2nd of December. It was processed and shipped on the 3rd. It arrived on my doorstep on the morning of the 9th of December, all the way from Italy. I'... See more
Company replied
Very well packaged and delivered via UPS with accurate tracking information. Also Trusted Shops gave extra guarantee for the purchased goods. I can fully recommend the service. And the prices at th... See more
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Company details
Written by the company
Erresse è il negozio online di prodotti casalinghi che offre oggetti unici per la casa e la cucina, sintesi di design e funzionalità. I nostri articoli sono frutto di un’attenta ricerca con l’obiettivo di coniugare stile e bellezza, novità e tendenza.
Contact info
Via F.lli Villa, 20863, Concorezzo (MB), Italy
- +39 039 367319
- info@erresse-shop.it
- erresse-shop.it
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Illy Easy ESE Pod coffee machine…
I was trying to buy an Illy Easy ESE pod coffee machine online & surprisingly found it difficult to find one which would ship to Ireland. Found Erresse & hadn't heard of them but saw they had good reviews on TrustPilot. Great communication, fast despatch & tracking & received within the week. Delighted with my machine.
18 September 2023
Unprompted review
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Fast delivery and great service!
12 September 2023
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Delivery to UK
Good communication with Erresse regarding my order. Prompt delivery, 5 calendar days (they use FedEx), I ordered items to be delivered from Italy to UK. Delivery not cheap though, around £18.
15 September 2023
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Very efficient servicel
Very efficient. Received the item before its due date. Price was reasonable, and lower when compared to other online retailers.
30 August 2023
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
No issues, all as expected
There were no problems with my order and also not with getting a partial refund for a returned item. Professionell website and transparent processes.
30 July 2023
Reply from Erresse
Grazie per la sua recensione le sue parole sono per noi preziose.
Questo giudizio dal nostro staff è molto apprezzato e tutti insieme ringraziamo.
Arrivederci a presto!
ERRESSE
Great experience
They have some many options with good prices and the shipping was so fast.
21 August 2023
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Purchase process was good, Delivery was an issue
The direct experience with Erresse was good, mostly transactional and to the point. The order confirmation was immediate and also the documentation was issued in a timely manner.
The issues started with the delivery process. DHL was the first carrier and all was well till the package entered the country of destination. DHL partner in the country of destination was CARGUS and their service was really bad and unprofessional. The package reached the final city destination in 3 days and then it took 3 days of missed deliveries, non communication, hostile language from the CARGUS Customer Service Dept.
I understand that the shipping process is out of ERRESSE control yet I would reccomend to discuss the issue with your shipping agent about their partners as this reflects on ERRESSE as well.
I hope this helps
Alessio Lewithin
+40737300301
9 August 2023
Reply from Erresse
Hello Alessio,
Thank you for your feedback about our service and our partners.
We will communicate to couriers what you reported as unacceptable.
Thank you
ERRESSE
Very fast delivery to Finland
Very fast delivery to Finland. Well packaged and unharmed. 5/5!
3 August 2023
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Reply from Erresse
Thank you for your purchase and thank you for this review which is so important to us. We hope to have you back among our customers soon.
ERRESSE
Good prices and quick shipping
Good prices (and original goods). Also quick shipping, so everything went smoothly.
6 July 2023
Reply from Erresse
Thank you for this review. Our articles are original and from renowned brands.
We constantly strive to offer you the best every day.
See you soon for a new purchase in our online shop.
ERRESSE
Reply from Erresse
Grazie!!!!!
Cerchiamo di offrire un buon servizio, gli articoli che vendiamo sono di qualità ed il nostri prezzi sono davvero eccezionali...alla prossima!
ERRESSE
Reply from Erresse
Grazie mille per averci scelto!
Cerchiamo di essere sempre presenti e di dare supporto nel miglior modo possibile.
ERRESSE
I have been ordering Le creuset…
I have been ordering Le creuset products from this store (I placed several separate orders). Everything arrived in perfect condition and in a short time. Lina from Erresse was great! We communicated through whatsapp since I needed to make a change to my already placed order. She was fast in replying, very kind and professional. I can warmly recommend this store!
9 July 2023
Reply from Erresse
Grazie per averci scelto per questa esperienza di acquisto online con noi!
Speriamo di riaverla presto tra i nostri clienti per un nuovo acquisto.
ERRESSE
Reply from Erresse
Guten Morgen,
Der SPAM, den Sie von TRUSTPILOT erhalten, wird nicht von uns verwaltet und wir können nicht dafür verantwortlich gemacht werden.
Wir bitten Sie, diese Bewertung zu löschen, da sie nicht von uns stammt.
nicht relevant für unseren Service und unsere Artikel ist.
Erresse
--------------------------------
Buongiorno,
Lo SPAM che sta ricevendo da TRUSTPILOT non è gestito da noi e non possiamo esserne ritenuti responsabili.
Vi chiediamo gentilmente di cancellare questa recensione in quanto non proviene da noi.
Non è pertinente al nostro servizio e ai nostri articoli.
Erresse
Great buying experience!
The products are excellent, the prices fair and the shipping reasonable and quick. This was a great online shopping experience.
6 July 2023
Reply from Erresse
Grazie mille, speriamo di farti vivere presto una nuova esperienza con noi nel nostro negozio online.
ERRESSE
Fast delivery and as expected
Great and useful product and a great service from the shop !
28 June 2023
Reply from Erresse
Thank you very much for the review.
We are happy to have satisfied customers who are happy with their purchases.
See you soon for a new purchase in our online shop
Reply from Erresse
Thank you for choosing us for this online shopping experience!
We hope to have you in our shop again soon.
ERRESSE
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