The product arrived as expected and as described. I searched quite a few online shops and these guys were the best priced for the quality of product. Plus their website was significantly more user fri... See more
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Review summary
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Service was fine. Requested board arrive on time. It's working fine.
Company replied
E-spares España delivered the correct spare part I needed within two workdays.
Good service but the carrier Suer is not good the package was battered and damaged
Company replied
Company details
About eSpares España
Written by the company
Nuestro objetivo es ayudar y aconsejar a nuestros clientes para que puedan reparar por ellos mismos sus electrodomésticos. Aportamos todo nuestro conocimiento y confianza para hacer de la reparación, un proceso fácil y sencillo.
Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
En eSpares ofrecemos a nuestros clientes el conocimiento y experiencia para reparar sus electrodomésticos
eSpares es una tienda de repuestos online que cuenta con más de 1 millón de recambios y accesorios para más de 3.000 marcas, somos una empresa líder en el mercado Europeo.Síguenos en YouTube y aprende cómo cambiar recambios específicos paso a paso. Descubre también consejos útiles en nuestro blog y encuentra millones de artículos de cómo diagnosticar, reparar y mantener tus electrodomésticos con nuestro centro de consejos.
Si no encuentras una solución en nuestro sitio web, no dudes en llamar al número de teléfono o dirección de correo electrónico mostrada a continuación.
Contact info
Medco House, Bordesley Green Road, B9 4UA, Birmingham, United Kingdom
- consultageneral@eSpares.es
- espares.es
4.0
Great
4k reviews
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Material received promptly and in good…
Material received promptly and in good condition
17 November 2023
Take this into account.
The shipment arrived on time but it was held at the customs office and I could collet it at the local postal office a week later, having to pay some taxes.
27 October 2023
9.11.2023 package recived.
9.11.2023 package recived.The products are perfect and well packaged. What a shame that i have to pay 25.5 euro import tax.
25 October 2023
May use AI-assist with repliesRead more
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I haven’t received the bacakge
14 October 2023
Reply from eSpares España
Dear Mrs Serrat,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 14/10/2023.
There is no tracking number associated with this order.
Items are normally received within 5 to 7 business days from the shipping date. If you do not receive your order within the specified time:
• Check that you have correctly indicated your address when placing the order, if so, it will most likely be delivered in the next few days.
• If you are not at home at the time of delivery, they will leave you a notification so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the date it was sent before contacting us again as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you have still not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
The service and parts were great howeever,
The service was great and the parts perfect however I ordered from the Spanish site Espares.es and found that the part was sent from the UK which then meant I was paying full price again on import duties, doubling the cost. I would suggest if you are ordering from abroad ensure that's where it will be sent from.
20 September 2023
AFTER HAD PAID 9,98€ BY TRANSPORT
AFTER HAD PAID 9,98€ BY TRANSPORT, THE POSTMAN RECLAIM 6,97€ TO ME.
NEXT TIME I'LL BUY ANOTHER IRON BUT NOT BOSCH
29 September 2023
Reply from eSpares España
Dear Sr MONASTERIO,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
Unclear import taxes charged…
Living in Spain I made my purchase using the espares.es site. Local postal service wanted to charge me €22 in import taxes, half the value of the item I was purchasing.
Order cancelled. Not good service really.
19 September 2023
Reply from eSpares España
Dear Sr Dominic,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
Good service
11 September 2023
Long term of delivery and new unknown…
Long term of delivery and new unknown taxes to be paid when I got it
24 August 2023
Reply from eSpares España
Dear Mr Pujadas Rovirosa,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry that you have had to pay some customs taxes. If you send us a photo of the receipt, we will refund this amount.
We remain at your disposal in the future for any other request.
Sincerely
All the best
Customer service
The part did not arrive
17 August 2023
Reply from eSpares España
Estimado Sr Palmer,
Queríamos agradecerle por tomar un tiempo para escribir esta reseña ya que cada comentario como este nos ayuda muchísimo!
Sentimos informarle que tenemos que pasar a declarar su pedido como perdido en tránsito, por lo que la cantidad íntegra por su pedido le será devuelta en la cuenta que utilizó como forma de pago, en los próximos días lo podrá ver reflejado en su extracto bancario.
Para poder enviarle de nuevo el pedido habría que generar un nuevo envio.
Rogamos disculpe las molestias.
Un saludo
I have not received yet
15 August 2023
Reply from eSpares España
Dear Mr Sergio,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 16/08/2023.
There is no tracking number associated with this order.
Items are usually received within 5-7 business days from the shipping date. If you do not receive your order in the specified time:
• Check that you have correctly indicated your address when placing the order, if so, it will most likely be delivered in the next few days.
• If you are not at home at the time of delivery, they will leave you a notification so you can pick it up at one of their offices.
• If you have not yet received your package, we recommend that you wait 15 business days from the date it was sent before contacting us again as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you have still not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
I did never receive the confirmation…
I did never receive the confirmation email, and there is no customer service that can be contacted, nor by mail nor by phone, which is quite suspicious.
Also, turns out that this is an UK company - so all shipping to Europe will require to pay taxes and higher shipping cost. This was not made clear in the order.
I am actually wondering if i will ever get the order.
12 August 2023
Unprompted review
Reply from eSpares España
Estimada Sra Maya,
Queríamos agradecerle por tomar un tiempo para escribir esta reseña ya que cada comentario como este nos ayuda muchísimo!
Indique por favor el número de pedido (comienza con OH) o el número de factura (comienza con CI) o la dirección de correo electrónico que se utilizó para registrarse en nuestro sistema o su propia dirección para que pueda ubicarnos en nuestro sistema.
Atentamente
Servicio al cliente
Easy to order and when arrived all was…
Easy to order and when arrived all was good, unfortunately delivery took too long.
21 July 2023
Reply from eSpares España
Dear Mr Dean,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We are extremely sorry for the delay caused by the transport services, to compensate you for this delay we offer you free shipping for your next order.
We remain at your disposal in the future for any other request
Thank you again!
All the best
Customer service
Good service but unexpected expense
Spares arrived swiftly by post (airmail)
Had to pay 7:54€ in extra postage
21 July 2023
Extra pay no note
13 July 2023
Reply from eSpares España
Estimado Sr. Martinez,
Queríamos agradecerle por tomar un tiempo para escribir esta reseña ya que cada comentario como este nos ayuda muchísimo!
Sentimos enormemente que he tenido que pagar algunas impuestos de la duanas si nos manda la foto del el recibo le reembolsamos este importe.
Quedamos a su disposición en el futuro para cualquier otra solicitud
¡Nuevamente gracias!
Un saludo
Servicio al cliente
I haven't received yet the spare parts
2 July 2023
Reply from eSpares España
Dear Mr Cao Lozano,
We wanted to thank you for taking the time to write this review as every comment like this helps us a lot!
We confirm that your order has been sent on 03/07/2023.
Items are usually received within 5-7 business days from the shipping date. If you do not receive your order in the specified time:
• Check that you have indicated your address correctly when placing the order, if so, it will most likely be delivered to you in the next few days.
• If you are not at home at the time of delivery, they will leave you a notice so that you can pick it up at one of their offices.
• If you still have not received your package, we recommend that you wait 15 business days from the date it was shipped before contacting us again, as your order may have been delayed by the carrier.
• If after 15 business days from the shipping date you still have not received your package, please contact us to start a claim process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Sincerely
Customer Service
It is strange that today there is no…
It is strange that today there is no option to track the package sent.
The piece has arrived but i have to pay again the delivery cost.
I dont understand the business.
26 June 2023
Reply from eSpares España
Dear Mr Gallego Martin,
We wanted to thank you for taking the time to write this review because every comment like this helps us so much!
We confirm that your order was shipped on 27/06/2023.
Items are usually received within 5-7 business days from the date of shipment. If you do not receive your order within the specified time:
• Check that you have indicated your address correctly when ordering, if this is the case, it will probably be delivered to you in the next few days.
• If you are not at home at the time of delivery, they will leave you a calling card so that you can pick it up at one of their offices.
• If you still have not received your package, we recommend that you wait 15 working days from the date of shipment before contacting us again, as your order may have been delayed by the carrier.
• If after 15 working days from the date of shipment, you still have not received your package, please contact us to initiate a complaint process.
We appreciate your patience and apologize for any inconvenience this may cause you.
Cordially
Customer service
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