eSpares France Reviews 18,456

TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I have not received my parcel. I was at my house with my partner and nobody delivered my parcel.I received an email confirming the parcel had been delivered but nobody came to put the parcel in our... See more

Rated 5 out of 5 stars

The part arrived before the said delivery date, and was fitted with no problems, our cooker is getting old but with eSpares France we have been able to replace various parts with no problems. Well don... See more

Company replied

Rated 5 out of 5 stars

This electronic store is a gem! I found the exact item I was looking for, and the entire buying process was smooth and hassle-free. Their fast delivery service ensured that I received my order promp... See more

Rated 5 out of 5 stars

excellent service I ordered several parts and got delivered quickly. once, I mistakenly ordered a part and informed them . they called me back and refunded very quickly without any issue. I st... See more

Company details

  1. #19 of 26 best companies in Electronic spare parts

About eSpares France

Written by the company

Notre objectif est d’aider à tous les niveaux les adeptes du "réparer soi-même" et leur apporter le courage, la connaissance et la confiance nécessaires pour réparer leurs appareils ménagers en panne et économiser ainsi de l'argent.

Chez eSpares, nous donnons à nos clients les connaissances et le savoir-faire pour réparer leurs appareils électroménagers

eSpares est un site de vente de pièces détachées en ligne. Nous sommes l'un des leaders Européens avec plus d'un million de pièces et accessoires pour plus de 3000 marques d'appareils. Chaque jour nous aidons des centaines de clients à réparer leurs appareils eux-mêmes. Notre ambition est grande et traverse les frontières, nous avons justement remporté le trophée de l'expansion internationale 2018.

Suivez-nous sur notre chaîne Youtube pour des centaines de vidéos qui vous aideront à réparer vos appareils vous-même. Découvrez également de nombreux trucs et astuces sur notre blog ou notre centre de conseils eSpares, où nous vous guidons pas à pas pour réparer vos petits et grands appareils.

Si vous n'arrivez pas à trouver votre pièce sur notre site internet, n'hésitez pas à nous joindre au numéro ou l'adresse mail ci-dessous.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18k reviews

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Rated 5 out of 5 stars

Simple

Simple, pratique, rapide.

18 June 2025
eSpares France logo

Reply from eSpares France

Bonjour Bernard,

Merci beaucoup pour votre avis.
Nous sommes ravis que notre service vous ait plu.

Service client

Rated 5 out of 5 stars

The part arrived before the said…

The part arrived before the said delivery date, and was fitted with no problems, our cooker is getting old but with eSpares France we have been able to replace various parts with no problems. Well done

18 June 2025
eSpares France logo

Reply from eSpares France

Hello Kevin,

Thank you for your kind feedback!
We’re delighted to hear that the part arrived ahead of schedule and that installation went smoothly.
It’s great to know that we’ve been able to help you extend the life of your cooker.

Thanks again for your trust and support — we're always here if you need anything else!

Best regards,

Rated 5 out of 5 stars

Good service

Good service, fast delivery

Thank you

4 June 2025
eSpares France logo

Reply from eSpares France

Hello MBPYA,

Thank you for your kind feedback.
We’re glad you appreciated our service and the fast delivery.

Best regards,
The Service Team

Rated 5 out of 5 stars

Parfait parfait

27 May 2025
eSpares France logo

Reply from eSpares France

Bonjour Veronique,

Merci beaucoup pour votre message.
Ravis que tout soit parfait !

Cordialement,
L’équipe Service

Rated 5 out of 5 stars

Super bien merci

Super bien merci

24 April 2025
eSpares France logo

Reply from eSpares France

Bonjour M. DOZIERE,

Merci beaucoup pour votre retour positif !
Nous sommes ravis que la pièce vous convienne et que vous ayez été satisfait(e) de la rapidité de notre service.

Au plaisir de vous servir à nouveau !

Cordialement,
Le Service Clients

Rated 2 out of 5 stars

The tray is not the right size in the…

The tray is not the right size in the fridge door, slightly too long. I gave the reference of my fridge ; fridge FAR : R5215 IX
Sorry

7 April 2025
eSpares France logo

Reply from eSpares France

Cher Mr Luccioni,

Nous voulions vous remercier d'avoir pris le temps d'écrire cette critique, car chaque commentaire comme celui-ci nous aide beaucoup !

Nous sommes désolés pour ce qui s'est passé, donc le montant total de votre commande sera retourné sur le compte que vous avez utilisé comme mode de paiement, dans les prochains jours, vous le verrez apparaître sur votre relevé bancaire.

Il n'est pas nécessaire de retourner la commande, vous pouvez la conserver ou la jeter.

Veuillez nous envoyer le numéro de modèle et le numéro de série indiqués sur une étiquette blanche ou une plaque signalétique sur la machine pour recommander le remplacement correct.

Afin d'envoyer à nouveau la commande, une nouvelle expédition devrait être générée.

Cordialement

Service client

Rated 5 out of 5 stars

No Problems

4 April 2025
eSpares France logo

Reply from eSpares France

Dear Mr Collings,

Thank you for your feedback!

We're glad to hear that everything went smoothly. If you need any assistance in the future, feel free to reach out.

Thanks again for your trust!

Best regards,
Customer Service

Rated 5 out of 5 stars

All-round very good experience

Easy to ensure order was correct for the fridge (replacement shelf for door), had it in stock. Rapid service, good value, product not damaged and was correct size. Would definitely use espares again

10 February 2025

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