We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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Review summary
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Reviews shaping this summary
We spoke with Joshua Lacy who was very helpful & informative. Everything was discussed in detail & our questions & wishes were dealt with and answered to our satisfaction. We would not hesitate to rec... See more
Company replied
we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who... See more
Company replied
We had been avoiding sorting out our wills and now wish we had done it sooner, Colin made the whole process much less daunting. He was very knowledgeable and explained things simply and clearly which... See more
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Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6k reviews
No recent history of asking for reviews
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A very easy process
Joshua was a lovely young man who was very friendly and helpful. Everything was well set out and easy to understand. A much easier experience than I expected. So glad I went to the Coop.
18 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sue
Thank you for your wonderful feedback. We are so pleased to hear that your experience was easy to understand and exceeded your expectations. We appreciate you choosing us.
We will share your review with Joshua and the team.
Kind regards
Owen
Customer Services
We had a lovely discussion with our…
We had a lovely discussion with our estate planner. She was friendly and made us feel at ease throughout the meeting.
The information was clear and concise and any questions we had were answered clearly.
Overall a very positive experience and would definitely recommend
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear A Langridge
Thank you for your kind feedback. We are so pleased to hear that our estate planner made you feel at ease and provided clear, concise information. We are glad you had a very positive experience and would recommend us.
We will share your review with Janet and the team.
Kind regards
Owen
Customer Services
Very good service
Very good service, well explained and ability to talk through all of the options rather than just being given a standard package
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Geraint
Thank you for your feedback. We are delighted to hear that we clearly explained the options and helped you find the right solution.
We will share your review with Anthony and the team.
Kind regards
Owen
Customer Services
Mark Goldstein was very friendly and…
Mark Goldstein was very friendly and helpful
12 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear AC
Thank you for your feedback. We are pleased to hear of your positive experience.
We will share your review with Mark and the team.
Kind regards
Owen
Customer Services
We were both at ease talking to Gethin…
We were both at ease talking to Gethin we asked lots of questions and Gethin replied well his knowledge on all the questions.
Approached each subject with real professionalism.
Would definitely recommend Gethin to a friend.5 star performance.
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Karnall
Thank you for your kind feedback. We are so pleased to hear that our colleague's professionalism and knowledge made you feel at ease and that you would recommend us.
We will share your review with Gethin and the team.
Kind regards
Owen
Customer Services
Excellent experience
Years ago I bought a DIY will - I never even started it. I'm glad I didn't - a lot of important points came up during my video apppointment with one of the co-op's Estate Planning Consultants - a very worthwhile experience. Would recommend.
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Brian
We are so glad to hear that our Estate Planning Consultants provided such a valuable and worthwhile experience for you. Thank you for your recommendation!
We will share your review with Joe and the team.
Kind regards
Owen
Customer Services
Trust Wills
Aftab Tayub was very helpful and informative. The whole experience was better than I expected. I’d recommend to all. Many thanks! Elaine & Paul.
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Elaine
Thank you for your wonderful feedback! We are so pleased to hear that your experience exceeded expectations. We appreciate your recommendation.
We will share your review with Aftab and the team.
Kind regards
Owen
Customer Services
Jane Astley was so helpful
Jane Astley was so helpful. Nothing was too much trouble for her. She explained everything so clearly, and was very patient! She was really personable, and put me at ease.
I would highly recommend this service.
Thank you
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Tina
Thank you for your kind comments. We are so pleased to hear that your experience was so positive and that we could assist you so effectively. We appreciate your recommendation.
We will share your review with Jane and the team.
Kind regards
Owen
Customer Services
Ian was excellent
Ian was excellent . He was reassuring , we didn’t feel pressured. He was patient, pleasant , informative , professional and human !
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Karen
Thank you for your comments. We are delighted to hear that we were reassuring, patient, and professional. We will share your feedback with our team.
We will share your review with Ian and the team.
Kind regards
Owen
Customer Services
Been waiting for over 5 weeks for our…
Been waiting for over 5 weeks for our wills.
Initial phone call was ok but the guy obviously didn’t record anything as following me chasing the forms he emailed me to ask the same question again. I complained and a week later same guy sent emails ask me to answer same questions?
Then it was passed to his manager who sent me the details with my wife’s maiden name, he then corrected this and sent me new forms where I (Mr) was put down as my wife and referred to as such.
So I asked for my money back.
They refused to advise who their director was.
What a bunch of clowns!
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Phil
Thank you for your review.. I am sorry to hear of your experience.
Please contact complaints@coop.co.uk so that we can verify your identity and look into this matter for you.
With kind regards
Owen (customer services)
Anthony P was very helpful and…
Anthony P was very helpful and knowledgeable. Although my assets are modest, he spent at least 90 minutes on the phone finding out my wishes and giving some useful information that I wasn’t aware of thus letting me know what choices I had. I feel strongly that he was concerned about my circumstances. I would certainly recommend him to others who (as in my case) wish to set up a trust within a Will. My mind feels much at rest now.
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Franam
We are so pleased to hear about your positive experience and that you found our colleague helpful and knowledgeable. It's wonderful to know we could provide you with peace of mind regarding your trust within a Will. Thank you for your kind recommendation.
We will share your review with Anthony and the team.
Kind regards
Owen
Customer Services
The agent was very helpful.
The agent was very helpful and explained things clearly.
He was patient and friendly, putting my mind at rest as i have not moved for 50 years.
15 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Malcolm
Thank you for your comments; we really appreciate your feedback. We are delighted to hear we provided clear, patient, and friendly assistance.
We will share your review with Mark and the team.
Kind regards
Owen
Customer Services
Aftab Tayub was excellent very patient…
Aftab Tayub was excellent very patient and thorough
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Trevor
We're so pleased to hear our team was patient and thorough. Thank you for your kind feedback.
We will share your review with Aftab and the team.
Kind regards
Owen
Customer Services
I had an excellent online meeting with Andrew Ford
I had an excellent online meeting with Andrew Ford from Co-op Estate Planning. He listened carefully to my questions and provided clear, concise answers. By the end of the meeting he had offered me solutions and suggested guidelines to the queries I had raised with in depth analysis of the services and prices.
17 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Chris
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that your online meeting was so helpful and informative. We will share your kind words with Andrew and the team.
Kind regards
Owen
Customer Services
First Class Service. We would thoroughly recommend co-op…
We would thoroughly recommend co-op estate planning. The prep before our appointment was so helpful. Our advisor run through everything we needed to know before we made our decisions as to what products we wanted to go for. All in all an excellent service that we feel we could trust.
15 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jacqueline
Thank you for your wonderful comments; we truly appreciate your feedback. We are delighted to hear that we were able to assist you with your estate planning and that you found our service trustworthy and excellent. We will share your feedback with Jane and the team.
Kind regards
Owen
Customer Services
An excellent consultant who has a great…
An excellent consultant who has a great understanding and experience in the industry dealt with us. He covered everything that we need to know with great expertise.
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Idowu
Thank you for your comments, we truly appreciate your feedback. We are delighted to hear that we were able to assist you with such great expertise.
We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services
Easy and effective service from start…
Easy and effective service from start to finish. Every aspect of my Will planning was clearly explained and done with great empathy and understanding. I felt suitably informed to my the right decisions for me without any undue pressure. Would highly recommend their services
12 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Joanne
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to assist you in such a clear and supportive manner.
Kind regards
Owen
Customer Services
A daunting procedure made simple.
Aftab steered my wife and I through what, for us, was a daunting procedure and one which we had not encountered before. He did this with patience, understanding and total professionalism. We were left with the firm belief that we had chosen wisely when we decided to use the Co-op for this service.
15 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Stephen
Thank you for your comments; we truly appreciate your feedback. We are so pleased to learn that we were able to guide you through this process with patience and professionalism. We are glad you were satisfied with our service
We will share your feedback with Aftab and the team.
Kind regards
Owen
Customer Services
Excellent service with everything…
Excellent service with everything explained clearly and precisely. I would have no hesitation in recommending Coop Estate Planning Services and especially Molly Rushton who dealt with my queries in a very professional manner
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Sean
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear we provided excellent service and clear explanations. We will share your kind words with Molly and the team.
Kind regards
Owen
Customer Services
Had a detailed discussion withStuart…
Had a detailed discussion withStuart Jenkins from the Co op regarding my Will. All handled exceptionally well and did everything I required and advised appropriately.
Would highly reccomend there service.
16 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Damon
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we were able to assist with your Will and that you were satisfied with our service. We will share your feedback with Stuart and the team.
Kind regards
Owen
Customer Services
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