PharmXtra Reviews 

Please do not go near this place for anything. I have been scammed out of all my money. After reading more reviews it is very common of them. My order made it to the delivery depot but then when I checked the next day it was getting sent back to pharmxtra. When I first contacted I got my one and only reply that I would receive a refund for the express delivery and that was it. When I messaged again about the order I got nothing back. They don’t reply ever. I found out if your order didn’t make it to you and gets sent back to them you have to reorder and pay again but this was when I spoke with another person who had been scammed from them. I might get a reply on this from them to contact customer support when they see the bad review but it’s the same thing they don’t reply to. I phoned them but it automatically tells you to email through customer support then hangs up. Please don’t use them you will regret it. Some people have had there orders and some don’t so the risk is yours to take but I have been left £180 out of pocket thanks to them. Worst experience I’ve had with online buying.

I have ordered codeine phosphate from these guys for a while now, and apart from one delivery that took 3 days when on next day,all the others have been brilliant, obviously sceptical when ordering online as a lot of scam sites about but the product is the real deal, pricey but only to be expected from private prescription!
Will be ordering monthly for as long as they are trading!! Have read customer services are non existent, well I spoke to the lovely lady on the phone and she was very helpful!!

*update*

Customer service ices have been intouch and confirmed that DPD have put the incorrect label on the parcel and have offered to resend, updating to 3 stars depending outcome

Placed an order received tracking number no issues..... order came and it was something compltly different with my delivery label over someone else's label, I contacted them to advise that is incorrect and I got reply saying I have contacted the wrong company and the item has been delivered. The company are now mot answering any messages avoid them like the plague!!

Order missing since last week. DPD confirmed my order is lost in transit and advised me to contact Pharmxtra. The live chat service and contact number in Pharmextra website is not working and they do not respond to any emails and the company address is in Dubia therefore there is no immediate point of contact (I have emailed over 10 times) Pharmxtra is quick to take your money but are not available when orders go missing and because there has being no resolution i have being left with no medication and £80 out of pocket. I am starting to believe this company is FRAUDULENT and if this matter is not resolved according to my consumer rights i will be making a report to trading standards.

So, they use dpd which is an issue straight away but when a delivery is missed, pharmxtra do not allow you to make other arrangements so the parcel gets returned.
All a bit suspect if you ask me, pay with a cc or something similar so you can get a charge back and not lose out on money

Review took all day till 18:45 to get approved then went to pharmacy and still saying dispensing I am now having to suffer in pain all weekend now I have emailed a number of times and tried asking questions on there site from 26th and says they received it but waiting on reply says it takes a few hours for someone get back to me this is from Thursday and we are now on Saturday still nothing I have only ever had 2 problems with these this one and other was delivery I paid for these at 00:08 going into Thursday morning and still nothing

Ordered it for next day delivery and 4 days later the DPD tracking still said they were expecting the parcel but still hasn’t come to them! Emailed them twice about it and no reply to either email. The next day they sent an email saying it had been sent to DPD for delivery and may still take another 48-72 hours but still not responding to either email! If you want your meds quickly go elsewhere

Simple and easy to use. Got the products within 48 hours when ordering on a monday. The products genuine and have worked well. I was pleasantly surprised how easy it was. Will use the again. If i need anymore.

After 13 days I have received my order and trust this is just a error and isn't a permanent problem

As stated in my original review after 5 days of emails, live chat bots and writing the below review I have had an email reply with an apology that the courier DPD didn't collect my order and that it will now be rectified and with my with 48-72 hours so hopefully this was just a one off error and I will receive my order and I will re edit my review once my order is received

Having to write a review in hope for a response as the phone line is automated as is live chat and emails not being responded too.
Ordered on the 17/3/26, paid £9.99 for a AM next day delivery and 8 days later instill don't have my order
On the day of ordering I got a email confirmation and a text from DPD with the pin I would need for the courier and that's the only correspondence I have had.
The item's are not cheap so paying so much you expect good service.
If I get a reply and either my order delivered or refunded I will amend this review but I feel this is the only way to get a response at the stage.

Dear Pharmxtra,
A week ago I broke my hip. Thank you so much for your very fast and professional assistance and approach. I like particularly safe payment and fast delivery. All the best, sending love from windy Scotland ❤️
Magda

Great when it works but as soon as you have a problem you have zero chance of getting it resolved. DPD returned my last order to them for no reason whatsoever, phone number is inactive, live chat non existent and don’t reply to emails. This is the second issue I’ve had, last one I took the hit but will be getting a refund via bank this time and not using the service again

My prescription should have been here on Saturday I paid £10 delivery and now still no parcel and their live chat isn't live at all it's slow motion. Not happy

Avoid at all costs these people do not care in the slightest. I have been a customer for a while. I have been scammed by a website linked to pharmxtra they denied being involved and they continued to phone me strange that when nobody can get in touch with anyone. Also my last order the dispenser works for uk meds l guarantee uk meds no nothing about this and soon will. Uk meds are regulated and you need an nhs perscription. If you even dare to complain your account will be disabled a lot of people need their medication they do not care. I stopped getting certain meds because they was fake but never had a problem with pain killers. We all know no genuine pharmacists are involved. Also the reviews on truspilot do not match their feefo reviews everyone who makes a transaction is entitled to leave a review on feefo. Usually pharmxtra will send the link but not if you have previously complaind. So aslong as you have an order number get in contact with feefo they will send a link and out these people for what they are. They are not working from dubai they are working in the uk. They are giving you hardly any way of getting in touch remove the numbers they dont work. The live messages vanish soon as sent. And theres probably one person dealing with emails who knows nothing. People who have had no issues as yet good for you your time will certainly come. Like l said l have been with them quite a while but not a chance will l put up with issue after issue. If we all complain to trustpilot and feefo about are negative experiences they will be removed. Eu meds were terrible they rebranded and its all happening again.

Ordered Dihydrocodeine 30mg after my hip replacement as I was running low. Arrived ok but I would prefer Royal Mail Tracked as this would have gone through the letterbox scanned. Instead DPD delivered, you need to be in and have a code ready that they text to you.
Regarding meds, they do not seem to have the same, if any strength compared to the hospital prescribed meds.Arrived in a plain box with a sticker but not signed off. I have no idea who the drug company is?
When I saw my doctor he could not believe I obtained these online and UK based!
I’m not sure of the laws and whether these are safe to take.

I ordered, told delivery would be done without being present. But alas I did need to be there.. a refund was offered less deductions. This is completely unacceptable! Especially when the delivery company took pictures each time there apparently tried to deliver my parcel.. on picture was of my property, one of someone else's house and one of streetview when my house was still a barn! Diabolical service! How do companies like this survive? I mean you can't even speak to them, they hide behind email only contact

after making an expensive order and then coming to check the reviews only afterwards i got extremely nervous. My experience with Pharm xtra was extremely positive. Handled fast and efficiently and am really pleased with the experience would definitely use again.

Reliable trustworthy supplier of genuine meds, excellent website, good prices especially their frequent discounted offers.
In addition the delivery is via an excellent courier service & puts the icing on the cake.

No problem with ordering and receiving my medication 48hrs later. Very happy and not sure why they get bad reviews

Thank you for swift and discreet service

Last week on Friday I ordered pain killers , and I choose Saturday delivery, which cost me another £10, just for delivery. Of course I didn’t received my order. Tried contact the company, 2 days no response so far. So now just waiting and questioning myself if I got hacked… I checked dpd, they got information about my delivery but they didn’t received a parcel.I was expecting my package get last Saturday….3 days now so far waiting for parcel…

Long story short, DPD delivered my order to the wrong house. Contacted DPD who admitted this and asked me to see if I could find it......I could not, the gps waypoint they gave me was in the middle of a road and none of the houses in the area looked like the photo they sent of the front door. So I complained to DPD who promptly stopped answering my emails.
Then complained to pharmxtra who said they contacted DPD and apparently the correct code was given for the package.

But wait a minute.....didn't dpd admit they delivered the package to the wrong house?

Yes, they did.

Then how could the correct code have been given?

It couldn't, dpd are simply lying.

I sent pharmxtra the email chain showing dpd's admission, their response...."dpd say the correct code was given". well, they also say they delivered it to the wrong house so how could the correct code have been given?

Over a month later i'm still down £100 and have no pain relief medication....and no sign of a refund from pharmxtra or replacement.

This is what happens when you use cheap ass couriers.

And if pharmxtra are reading this..

Yes I sent you guys dpd’s admission as well as the whole email chain, and you’re still taking their word for it, brilliant.