Eureka Ergonomic Reviews 159

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness, attractive design, and overall excellent construction. Many people are particularly impressed with the customer service, highlighting the staff's helpfulness, responsiveness, and efficiency in resolving issues. The quick response times and ease of assembly for many items also contribute to a very positive overall experience. However, some customers experienced issues such as damaged parts upon arrival or missing hardware. A few people also found certain products, like chairs, to be uncomfortable or not as advertised regarding features like headrest height or material quality. There were also isolated instances where customer service was perceived as unhelpful, particularly when proof of purchase was unavailable for replacement parts.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the sturdy build, attractive design,... See more

Quality

Users describe positive interactions with quality, frequently praising products as solidly built, sturdy, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Customers... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a standing desk a few years ago and it was great eventually though we got an error code and the desk wouldn’t raise up. Long story short, I worked with a customer support agent named Angie and... See more

Rated 5 out of 5 stars

First time customer. I am aware Eureka does well in Ergonimic chairs but my recent purchase on other furnitures amazed me. Such a great quality products in affortable cost. Keep bringing new design an... See more

Rated 5 out of 5 stars

Thank you for creating such lovely furniture. I purchased two Elle Boucle Dining Chairs in walnut for my front entry, which is not large. The chairs are perfectly sized, sturdy, while softening the ot... See more

Rated 5 out of 5 stars

We've had a Eureka GTG I43 for over 3 years with no issues, our son loves the desk. Recently the control module went out because of our kid, not from a manufacturing defect or poor quality. Su at Eure... See more


Company details

  1. Home Furniture Shop
  2. Furniture Manufacturer
  3. Interior designer
  4. Living room shop
  5. Office Furniture Shop

Written by the company

Eureka Ergonomic®, founded in California, USA, is an established furniture company that designs and manufactures all categories of furniture and household items that are comfortable, ergonomically-conscious, and environmentally-friendly. We are committed to delivering tasteful, inspiring statement pieces that convey great aesthetics and your unique personality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great construction quality

Great construction quality, this is a very sold desk. I really enjoy the option of standing while working instead of sitting in a chair all day.

1 August 2023
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Reply from Eureka Ergonomic

That sounds amazing, Douglas! We're glad that you're making the most of the standing option while working. It's fantastic to know that the desk's versatility is enhancing your work experience and providing a healthier alternative to sitting for prolonged periods. Enjoy!

Rated 5 out of 5 stars

This is my third Eureka Ergonomic desk for a reason.

I've purchased 3 Eureka Ergonomic desks. This is my go to brand because of the quality. The pricing is also reasonable. Desk was easy to put together. Looks great. I've also purchased the keyboard tray and two pc carts. Everything is great. I just love my setup.

27 July 2023
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Reply from Eureka Ergonomic

Thank you so much for your glowing review, Chet! We truly appreciate your loyalty and trust in Eureka Ergonomic for your workspace needs. It's fantastic to hear that you've had such a positive experience with our products. We look forward to serving you in the future.

Rated 5 out of 5 stars

Works great as a studio desk

This desk was easy to assemble, is sturdy and looks great. The adjustable height feature was the main reason for choosing this model. The price is very reasonable and the full size mouse padding, cup and headphone holders are a nice touch.

27 July 2023
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Reply from Eureka Ergonomic

Hey, Martin! Thanks for this feedback! It's wonderful to know that the ease of assembly, sturdiness, and aesthetics have met your expectations. Enjoy your desk, cheers!

Rated 4 out of 5 stars

Nice product. Seems durable

The idea of the product is great and I like how the end result came out. The only thing I'm being critical of is the finished strength of the product. My PC case is heavy, and thus when I try to move it, you can feel around where the screws are tightened that the stand isn't super durable. Then again, I only paid $100 for this (I believe so... could be wrong), and for the price I think it's still a very nice product. If your PC isn't too heavy, I would def recommend this.

21 July 2023
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Reply from Eureka Ergonomic

Thank you for sharing your thoughts on our product,Jeffrey!

While we understand your concern about durability, it's worth noting that the stand is designed to accommodate a range of PC cases. We appreciate your understanding of the price point and agree that it offers good value for what it provides.

Appreciate the recommendation and your feedback helps us enhance our products and services. Enjoy!

Rated 5 out of 5 stars

About my experience

The desk was delivered quickly, as scheduled, undamaged and with all pieces. Assembly instructions were relatively easy to follow and came with necessary tools and additional connectors, just in case. Desk works as expected, raising up or down smoothly and with little noise. The on-desk power sources for USB, Qi wireless and standard 120, are convenient though they do take up some of the limited desk area. The desktop area is not that deep and led to some rearranging of keyboard and notepad. I did not find it necessary to use the monitor shelf but it too would further encroach on the limited desktop space. The drawers are nice to help keep the desktop clear and add additional color and interest to the otherwise dark desktop.

28 July 2023
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Reply from Eureka Ergonomic

Thank you for choosing our desk, Kenneth! We're pleased to hear that it helps you keep your workspace organized and visually appealing. Your observations about the monitor shelf and the drawers are valuable insights for us to consider as we continue to refine our designs. If you have any further thoughts or suggestions, please don't hesitate to share.

Rated 1 out of 5 stars

This is the third desk I have bought…

This is the third desk I have bought from you and the customer service overall is horrible. The first two were supposed to arrive on a Sunday and didn't even ship until Monday, but received an email that it shipped on Friday and never moved until I emailed them asking where it was and why it wasn't delivered on time. Then one of the keyboard trays was not drilled correctly and I needed a replacement. After a bunch of hoops I had to jump through to prove to them the piece was defective two weeks later I finally received a new part. Now desk #3 said it shipped, but the tracking never moved until I emailed them, then the delivery delayed two days late. When it was finally delivered and we started assembly we realized a lot of the pieces were missing. We looked at the box and it says BOX 1 OF 2. Tracking was for only 1 box. Why would you only ship one box???? I had to email and call for them to ship the other box. What is going on in the shipping department that they don't know there should be two boxes and ship both especially when it's on the side of the box. We had to wait two more days with the desk half assembled to get the rest of the pieces to put it together. That is unacceptable. The desks are nice, but the customer service is makes or breaks you as a business. We will never order from you again.

27 July 2023
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Reply from Eureka Ergonomic

Hi Sandra, we are truly sorry that we fell short of meeting your expectations. We deeply regret the shipping delays you faced and the missing components in the latest delivery. This is certainly not the standard of service we aim to provide. We will be addressing these issues with our shipping and customer service teams to ensure that similar situations are prevented in the future.

If there's anything we can do more to help, please do not hesitate to reach out to our dedicated customer service team. Thank you for your understanding, and we hope for the opportunity to serve you better in the future.

Rated 5 out of 5 stars

Desk is awesome

Desk is awesome looks good and very sturdy love the whole top mousepad thing great addition

24 July 2023
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Reply from Eureka Ergonomic

Thanks, Matthew! The top mousepad sounds like a fantastic addition indeed! It's like having a little dance floor for your mouse! 🐭 Enjoy using the desk!

Rated 5 out of 5 stars

The BEST Desk…

Customer service was great reliable fast and communicative. Order & shipping was fast! The BEST your money can buy

21 July 2023
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Reply from Eureka Ergonomic

Loved this review, Giselle! We truly appreciate your kind words about our product, and we're glad to know that you consider it to be the best value for your money. Providing reliable, fast, and communicative support is what we strive for, and we're delighted that we could assist you promptly.

Thank you for choosing us, and we hope you continue to enjoy our products and services for a long time to come!

Rated 5 out of 5 stars

Purchased an office chair for home.

Purchased an office chair for home.
I really liked the quality so I purchased a second one for work.

12 July 2023
Unprompted review
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Reply from Eureka Ergonomic

Nice to hear, Alfred! Thank you for being a valued customer! We appreciate your trust in our products and services. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Study and easy to assemble

Study and easy to assemble. Cable holes and included accessories are nice.

26 June 2023
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Reply from Eureka Ergonomic

Hi David! Thank you for your feedback! We're glad to hear that you find the product easy to assemble. We take pride in providing convenient features like cable holes and included accessories to enhance your experience. Happy studying!

Rated 5 out of 5 stars

Great chair, great price!

Awesome chair and its got all the features I was looking for a great price! The seat is nicely padded and comfortable for extended sits.

22 June 2023
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Reply from Eureka Ergonomic

Thank you for your positive feedback! Nice to hear that our chair met your expectations with its great features and affordable price. We appreciate your support and hope you continue to enjoy your chair!

Rated 4 out of 5 stars

Easy assembly, problems with some screws/screw-holes

The assembly was very easy! The instructions are clear, and the provided tools was helpful. The desks work great for being ergonomic.
My only problem is with the LED lights. The plastic parts to hold the LED strip is not at all effective at holding it in place, and the holes were too shallow to even screw the screws in.
I had a similar problem with the ED71 standing desk. The screws to screw in the controller to adjust the desk height are not at all fitted to the holes. They will rip the desk if I try to screw them further in than very shallow, so one of the screws even fell out...

Overall I'm happy, I just wish the construction was improved for the small electronic parts like the buttons and the LED lights, since I can't install them properly like this.

15 June 2023
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Reply from Eureka Ergonomic

Thank you for your valuable feedback! Glad to know find the assembly process easy and clear. We also appreciate your input regarding the construction of the plastic parts that hold the LED lights, and we will definitely take it into account for future improvements. We're happy to hear that you're overall satisfied with your purchase.

Rated 5 out of 5 stars

I am in love

Chair is insanely comfy. You will enjoy

Edit - I've been using this chair now for a couple weeks. The BEST part of this chair versus others in the market is the hydraulic lumbar support. I've used other DXRacer style chairs in the past, and the lumbar cushion just doesn't cut it in comparison. Even though the actual lumbar support isn't that soft, it doesn't need to be - the hydraulic system feels more supportive than cushy, making it incredible for longer sessions.

The chair is great for stationary VR as well as the mechanisms to adjust the chair move freely to adjust to your type, then lock in place and feel VERY sturdy. I have no issues looking up and around whereas in other chairs I've had that sinking feeling of falling over - no such problem with this chair.

Highly recommended especially for longer sessions at a desk. Very well worth the purchase :)

12 June 2023
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Reply from Eureka Ergonomic

Amazing! We're happy to hear that the chair is incredibly comfortable for you. Your enjoyment and comfort are our top priorities.

Rated 5 out of 5 stars

Very impressed with the table and…

Very impressed with the table and quality of it! Very easy to put togther, it took me roughly 30 minutes time to complete! Only criticism I can say about the table is the plastic parts (which do not have to be installed) are made of cheap plastic material! However, overall the table is exactly what it the description describes and for the price you can’t beat it!

19 July 2021
Unprompted review
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Reply from Eureka Ergonomic

Thanks, Alan! We're thrilled to hear that you're impressed with our table and the quality of the product. We designed it with durability and ease of assembly in mind, and we're glad to know that it was straightforward for you to put together.

We appreciate your feedback about the plastic parts, and we'll definitely take that into consideration for future improvements. Our goal is to provide the best possible product for our customers.

Thank you for choosing us, and we hope the table continues to serve you well and enhances your workspace for a long time to come!

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