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Eurocamp Reviews 

789
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, often highlighting their excellent customer service and willingness to assist with inquiries and changes. Many people found the booking process straightforward and easy to use, whether online or over the phone, appreciating the clear information and efficient system for their holidays. However, some customers noted issues with accommodation, describing units as run down or not matching booking photos, and finding dirty items upon arrival. A few people experienced difficulties with on-site staff or a lack of representatives, leading to unresolved issues. Additionally, some reviewers encountered problems when trying to make booking changes or faced initial booking errors.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and simplicity,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers having a great time and looking forward to... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of use and navigation of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more

Company replied


Company details

  1. Tour operator
  2. Camp Site
  3. Holiday accommodation service
  4. Holiday Home
  5. Pet Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

789 reviews

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4.6

All reviews

(789)

308 reviews in the last 12 months

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Rated 4 out of 5 stars

Excellent place to go for a family…

Excellent place to go for a family holiday. From toddlers up to teenagers everyone is catered for.
Food, drinks across the park was delicious and well priced. Restaurant waiting staff are a little touchy in some places with large groups so be prepared for that. I recommend you rent a bike with a kids carrier to get around as it’s a lot of walking and with your daily towels, sun creams, snacks, kids change of clothes etc it can be a little too much. The carrier was a life saver and lets you stay out longer in the day especially with tired little ones in toe. We hit a heat wave which was unbearable at times so bring a fan and find the places you are allowed to use your own fold down umbrellas and beds - otherwise your forced to pre book a day in advance or sit in the direct sun. Boom your transfer home before 48+ hours or you’ll be forced to use a taxi, no one told us this but we got a taxi for €110 to the airport for 3 passengers so that wasn’t bad. Some people were charged €150 for the same trip. Be warned all supermarkets and shops close midday to 4:30pm so if you need a pint of milk go early. Bakery from 7:30am not to be missed, it’s goes fast so get in early. Bring coins, all kids rides and games are €2 coin a pop, no tap to pay option. Learn your activities for the week ahead so you don’t miss out on the good stuff

22 June 2026
Rated 5 out of 5 stars

Great for families.

Lots of pools, kids loved the slides and the train ride to the beach was great. However there's a lot of hills for walking upto accommodation, is difficult when you have small ones.

26 June 2026
Rated 1 out of 5 stars

So disappointing to see this level of decline in the service

It has been a few years since we've booked with Eurocamp but we always found their service to be good so imagine our disappointment this year to discover that not only had the service deteriorated but it was non-existent. We didn't meet one representative during our entire 10 day holiday, the location of the mobile home was horrible even though the campsite wasn't at full capacity and there was problems inside the mobile home too. Of course we couldn't get any of these resolved because there was no representatives on site.

5 June 2026
Rated 5 out of 5 stars

Pra' Delle Torri

Pra' Delle Torri - What a Wonderful Eurocamp team on this site, fantastic site. Highly recommended, would love to go back again . Thank you Amber, Davide and Jereon for the courteous warm welcome and professionalism onsite. You are a credit to your site and company. The site was lovely, clean and had everything you could need for the perfect restful and relaxing break. Keep up the great work!

1 June 2026
Unprompted review
Rated 4 out of 5 stars

Close to airport flights from Shannon

Lovely campsite beside the beach and easy to get to from Beziers airport! Accommodation was excellent comfortable beds and air con coffee machine and dishwasher! Would recommend car as campsite huge with some construction work going on so walk to the pool was about 10 or 12 minutes with little shade.....water park on site but extremely busy, people can buy day tickets so extra crowded due to this. Good supermarket but need to go to super u for fresh milk. Fresh bread and pastries daily. Beach was out back gate and absolutely beautiful even for non beach people (me) water clear no seaweed or jellyfish and warm water, very safe bay even for kids. Really enjoyed the holiday and would return again. My kids late teens, site too big for smallies in my opinion as a lot of walking and heat was 30 degrees. Overall I would return.

24 June 2026
Rated 5 out of 5 stars

We went to uinion lido in Italy

We went to uinion lido in Italy. Great park once everything gose right.our daughter got a few bites from mosquito and sweating accused. When walking and trying to enjoy the park our daughter legs were badly swollen that she got friction burns witch got worse and she was struggling to get around and on our last day our flight was late...so we bought creams drinks everything to try help but she was still suffering on the second last day . I messaged eurocamp true live chat and got a absolut gentleman called Darragh. I explained the situation that we had to check out of accommodation at 10 am but our flights were 21.50 Darragh went out of his way tried everything for us as it would of coast us 292 euro to book the camp for the night and we only needed it till 6pm.so after trying everything and go far and beyond out of his way Darragh and his manager called me back and they covered the coast of the mobile home for the night ...was absolutely amazing for us we have been with Eurocamp 9 years and will continue to use the especially after what they done for us can not praise Darragh enough.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Spanish students shouting all day and…

Spanish students shouting all day and night...tookover pool every day ..rough and loud and very badly supervised. I had mg two boys and14 and 16 witb me...ruined our holiday completely...our flight home was at 2 thirty in the morni g and could not sleep with noise...shouting...

4 June 2026
Rated 3 out of 5 stars

Beds

We are travelling for 24 hours to get to our destination and paid the extra for bed linen. We asked if 2 beds could be made up and we were told no. This has never been a problem with other companies we've used. Very disappointing for our first time booking with Eurocamp.

6 June 2026

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