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Eurocamp Reviews 

792
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, often highlighting their excellent customer service and willingness to assist with inquiries and changes. Many people found the booking process straightforward and easy to use, whether online or over the phone, appreciating the clear information and efficient system for their holidays. However, some customers noted issues with accommodation, describing units as run down or not matching booking photos, and finding dirty items upon arrival. A few people experienced difficulties with on-site staff or a lack of representatives, leading to unresolved issues. Additionally, some reviewers encountered problems when trying to make booking changes or faced initial booking errors.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, professional, and... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and simplicity,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Holidays

Clients share positive opinions on holidays, with many reviewers having a great time and looking forward to... See more

User experience

Consumers generally report a positive user experience, highlighting the ease of use and navigation of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Eurocamp since 2009......always been easy booking experience and customer service. The camps have always been top quality. Will keep going back, hopefully for years to come. Such a rang... See more

Company replied

Rated 5 out of 5 stars

No waiting to speak to an agent When you do they are very knowledgeable and helpful Great ability to match your requirements to best location Efficient quick replies and return call backs Overa... See more

Company replied

Rated 5 out of 5 stars

We had many questions re accommodation, pricing etc and then changing dates and accommodation and the girl i was dealing with was the most helpful reservation agent ive ever dealt with, everything exp... See more

Rated 5 out of 5 stars

Again, had a great experience booking with Eurocamp, they why we keep returning. I had to change the dates slightly and it was no problem at all. I would always use Eurocamp for holidays. Great valu... See more

Company replied


Company details

  1. Tour operator
  2. Camp Site
  3. Holiday accommodation service
  4. Holiday Home
  5. Pet Friendly Accommodation
  6. Self-Catering Accommodation

Written by the company

We’re Eurocamp - Europe’s best-loved provider of carefree outdoor holidays. We’re all about freedom, fun and flexible holidays built around what you want out of your summer. That means easy days, full of entertainment at any one of our 180-plus parcs scattered from France to Croatia, via Italy and Spain. With on-parc pools, spas, free kids clubs, and evening fun from dining to dancing, whatever you want is right on your doorstep. And, talking of doorsteps, ours lead to comfortable, spacious modern holiday homes, with decking and outside space to stretch out in. Reconnect with Eurocamp: we’ve more possibilities than you ever thought possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

792 reviews

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4.6

All reviews

(792)

311 reviews in the last 12 months

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Rated 4 out of 5 stars

Mostly positive

While we had some issues with our holiday, specifically our accommodation, the eurocamp team were very helpful in taking our complaint and offering us a partial refund.
Look forward to booking with them again.
The prices of the parks are excellent value for money. The booking system over the phone suited us best .
Staff at the park itself need to be better trained, especially when complaints are made.
They also need to address the issue of staff or lack of at the pools. An incident occurred while we were there and there was no staff member in sight. These issues have been raised with the team we booked with so hopefully this won't happen again .

14 May 2026
Rated 3 out of 5 stars

We had a lovely week in Union Lido

We had a lovely week in Union Lido, as we are an active family and you need to be active to cover the ground at this huge site. Our accommodation felt a little cramped this time and the mattress and pillows were practically non existent. I did request extra pillows and our rep was more than helpful with any requests. Unfortunately our son's friend hit his head off the pool on the rapid slide in speedy park and required an a&E visit to get stitches and x-rays. Reception were somewhat helpful but accepted no responsibility and we've heard since that several people have been injured on that same slide in recent weeks.

17 May 2026
Rated 5 out of 5 stars

We had an amazing stay at La Baume…

We had an amazing stay at La Baume Eurocamp and would happily give it 5 stars! The campsite is beautifully maintained, with fantastic pool complexes, brilliant waterslides, and loads of activities for both kids and adults. The atmosphere was lively but still relaxed, making it perfect for a family holiday.
Our accommodation was clean, comfortable, and well-equipped, and the staff were friendly and helpful throughout our stay. A special mention has to go to Patrick from maintenance, who was incredibly helpful and went above and beyond whenever we needed assistance. His friendly attitude and quick help really made a difference to our holiday experience.

We especially loved the fresh bakery every morning and the evening entertainment, which kept everyone entertained after a day by the pool. The location is ideal as it’s close to the beaches in Fréjus, and lovely places to explore along the French Riviera.

The facilities really made the holiday special, and the kids never wanted to leave. We made some fantastic memories here and would definitely return in the future. Highly recommended for families looking for a fun, sun-filled holiday!

12 May 2026
Rated 5 out of 5 stars

Easy from start to finish

It was incredibly easy to book. The system was flexible, easy to understand, you could try lots of different options, the descriptions were clear, and the photos of the destinations and accommodation options were great.

20 May 2026
Rated 5 out of 5 stars

Great service

Eurocamp are very responsive to customer requests and are always available to take your call and sort out the issue. Really good service

20 May 2026

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