Euroluggage Delivery Reviews 438

Very good, handled mainly by a named representative all the way through, second time used, easy to deal with customs clearance and cheap.

Great Job! Excellent service. Quick and efficient. Will definitely use again.

Super easy and fast!
Would be perfect to have a shorter pickup time slot !

excellent, would use again

Very efficient and quick. Good customer service

Excellent service by first luggage eurostar. Well done!

Leo was awesome. Helped me in navigating around a potential crisis for our families euro trip from Australia.
Took ownership of my problem(that I had created by mistake) and solved our issue. Awesome customer service!!

We used First Luggage to have less bags to carry on our return train journey from Germany to UK. Anything relating to the actual pick-up and delivery of our luggage was excellent and could not be bettered: clear confirmation of dates, very speedy transit etc. - thank you.
Some gaps in useful info regarding the following, hence only 4 stars: (1) the request to provide a detailed list of items during booking process was unexpected, and not clear whether doing this a day or two later (once we had decided what we would be sending) would hold up the booking itself (turned out, it did not, but this was not clear); (2) with quite tight UK import limits now in force, ability to clearly indicate that luggage contains items from several people would be useful; (3) advice on what to do re locks on suitcases would be useful (for access by customs) - nervous about leaving number lock unblocked, as it prevents accidental opening in our Samsonite, and also because someone could attempt to smuggle things into country using our luggage => would be great if code could be provided to customs in paper work.
Phoned the customer helpline, which was promptly answered, but advisor not able to give clear information on points 2) and 3) above.
So loss of 1 star only relating to lack of some info that appeared crucial to us, not the actual luggage transfer.

I really like the service, quick delivery, and nice update all the way from collection to delivery

I received it before the date claimed in web site amazing service

For ease and speed of delivery, and cost, very good. Only issue was the date of delivery. We booked a pick-up day based around the indicated delivery day, ie we delayed the former to be sure to be around for the latter. Once the item was picked up we were given an earlier expected delivery date, for the day we would not be around. I'm sure that date could be changed (and in the event the item was delivered earlier than indicated, so we were in) but the problem is not always picked up.

It was great service, good price and very fast. I would recommend it anyone.

Delivered the luggages without damage even before the scheduled time and date. Super service!

ALL IS PERFECT !!!!

Reliable, trustworthy. After sending it they do stay in touch.

Thanks for the drivers who helped me getting the luggages down / up to door !

The process was good, my suitcase lost the tag somehow but I got a call and sorted it fast, it was delivered on the same day it was due!

Rubbish company thieves you pay everything and when items arrive in destination they ask to pay more money otherwise they don't deliver your things and send it back to you ...rip of

very happy with 'Eurostar Luggage Experience' - I've got my suitcase from London to France in only two days without any problems. cheap service as well !