Euronet Worldwide Reviews 

All I can say is that Euronet ATMs have literally saved my life so many times... during covid my bank branches in the local area closed. I don't know how we would manage without euronet. Also, their atms are there when I travel and I don't need to think about cash when preparing for the trip. I know it is not a cheap cash but when I need to withdraw it before my trip, it means a journey to the other side of town (1st cost). Then, visiting an exchange point (another cost and commission). So in the end, I prefer to save time and just withdraw it abroad when I need it. And I'm ok for paying some extra fee for this service as I believe they also have their cost of running such a business. I don't understand how people can expect that the cash is there for free when it is not free even at your bank (you pay for the bank cashout or for the card usage monthly...).

Last week I took €200 from an ATM in Marseille. I always check and make sure I am charged in Euros. This time the ATM screen was very confusing and I ended up not only being charged in GBP but also paying a €20 charge to Euronet. It is a complete rip off. After receiving the cash my receipt said, in English, "I have been offered a choice of currencies and have chosen to accept DCC and pay in GBP at the exchange rate provided by E360F". As I said the screen was very confusing.

Very worse experience with Euronet ATM at Lisbon, Portugal. I withdrew 150 euro and was charged 184.02 euro without a receipt charged by Euronet ATM from my debt card. The reason for extra 34 euro was because my home bank waved the fees. It's totally insane and ridiculous. Euronet has installed ATM at tourist area mainly and didn't mention extra charges to the consumers in advance. Does anyone know the regulator who oversees Euronet business?
To Euronet reply:
I had no problem with the charge of admin fee of 4.95 and exchange rate displayed on the screen; but complained the hind charge that not mentioned to the consumer in advance. I reported to the bank and was told that they had no control over the ATM internationally and advised to contact Euronet directly. But the on-line link of customer service for Euronet ATM has never worked, always error messages after submitting my messages. I had to guess that it's might be a strategy to discourage complainers.

Même mésaventure. 4,95€ de frais non annoncés sur le distributeur de billets. Incroyable que ce type d'arnaque puisse encore exister.

@Euronet: Thank you for your reply. It would be more useful to provide a screenshot of your cash dispenser showing where the fare information is located. This screenshot could appear on the web page you have given me. If the fare information escapes many users, it is because it is well hidden. I therefore suspect that your practice is abusive.

@Euronet: Concerning your last update: No, you did not contact me via TrustPilot.

@Euronet: Concerning your last update: I gave you my email address and never received any email from you. My only request is to see the screenshot of your cash dispenser where the transaction fees are shown, nothing else. This is public information that could appear on your website. You do not need my further personal information for this purpose.

After I told Euronet it was 258 one star, 1 two star and no one had given any three to five star on trustpilot immediately a 5 star rating apeared here. Coincidence? I wrote in swedish about my own experience 2024-12-04.

Absolutely scumbag scam company, withdrew $300 and paid $90 in fees. Avoid at all costs.

EDIT: Clear from their response that they are aware they are scamming people based on the fact they try to suggest that a $90 fee on a $300 transaction is just a conversion fee.

I tried to withdraw some money while abroad and the machine did not give me my money or a receipt but took the money out of my bank account. I contacted Euronet Worldwide when back home and provided them all the information they requested, date time location etc... but they did nothing with the information. They just kept asking for the same information again and then again and did not progress any further. I asked why the claim was not progressing and they stopped responding completely to my emails. I would avoid using any of their machines. I appreciate faults can happen but there is no excuse for not responding to emails and not returning money they should not be keeping. Euronet, if you are reading this, your customer representative is called Jem and I can provide you all emails.

These guys are a complete RIPOFF. I was charged 13% plus a commission to exchange at their ATMs. Never, ever use these guys.

The information about the withdrawl fee is so small and placed in a position that could easily be overlooked, especially when withdrawing the money in a hurry. This feels misleading and not transparent, as many customers may unintentionally end up in a fee-based transaction. To maintain a fair transaction this information should be placed clear and promininently so the customers have a fair choice to either pay the fee or leave it.

I withdrew £100 and received five £20 notes, two of which had missing parts and one was torn. The ATM was located in a shop & post office, and the shopkeeper refused to accept the damaged notes. When I called your contact number, I was told that nothing could be done and that I had to go to the bank for an exchange. The entire process took two hours and cost me £3.5. I wasn't responsible for this situation, yet I lost my time and money. This is completely unacceptable.

EURONET = SCAMMERS. I used their ATM in Philippines. Using a US debit card. For 20000 peso they charged me close to US$400. $50 more than other Bank ATMs. The information displayed on screen was vague. You will need a calculator to figure it out. The display was 1p=.01920..There was also a warning that this the best rate available and choosing other alternative like "no conversion option" does not guarantee a better rate. It is misguiding and fraudulent.

Usury and price gouging! Exorbitant rates and “commission” charged on ATM machines. Was charged USD $191.26 for only 150.00 Euro. A whopping 13.95% commission plus an additional 3.95 Euro Transaction fee. Should have only cost ISD $162.94 based on that days exchange rate. That’s a whopping USD $28.32 over charge! Highway robbery! Why should we have regulators? To protect capital at the expense of labor and consumers? EURONET should be fined out of existence and their executives and shareholders thrown into prison.

The company atm ate my card, called a support specialist he said wait 15 mins, waited nothing happened, what a horrible service, and it is written bankomat as if you could exchange money, such a misleading company.. This happened at Krakow train station..

I withdraw 5000HUF from euronet atm and they charged 1990HUF atm fee, which is 40% of the withdrawal amount. This fee is transparent to me when I performed the transaction. For those who travel to Europe, you should AVOID euronet atm, go for local bank atm.

Exorbitant exchange rates, more than 10% higher than legitimate banks, absurdly high transaction fees, and no indication of what charges will be until transaction completed. What other business doesn't tell you what their service costs until after you've opened your pocket? Thieves.

They charged my bank even if I cancelled withdrawal (after seeing that they have 12% markup fees). Unbelievable! I regret not going to police and not filing official report. Someone have to stop these thieves.

Scam company they dont give commusion information and immediately processing. It means without your authorization they get your money. It is thief.

It is not surprise that the specific company gets so many negative reviews.
First of all 99% of the machines “run out of paper” this is a way to impose hidden surcharges that they try to justify for using their cash and available balance service, essentially charging you for displaying your balance.
Second, and most concerning, you rarely get the correct amount out, and that usually occurs when you choose a custom amount rather than the available options.
Avoid.

Contrary to the statement given by EURONET on its website, the ATM DOES NOT PROVIDE ANY INFO ON THE AMOUNT OF THE FEE BEFORE cash withdrawal. And a fee of 8% is TOTALLY RIBERY. you should let it know as widely as you can.
Withdrawal on the 21.08.2024 location Puerto de Santiago 3,95€ fee for 50€ withdrawal

Just a scam. I wanted 240 Euro and paid 38 Euro for their "Service". Better use other atm. Tis is a scam. The currency was 1:4,29 and they gave me 1:3,7 in addition to the 5 Euro for "service". One of the worst i know.