Europa Worldwide Group Reviews 

108
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the smooth process, especially for imports and exports, even amidst complex situations like Brexit. Reviewers are particularly impressed with the quick response times and the clear, proactive communication that ensures a stress-free experience. However, some customers also noted issues with the delivery service, experiencing significant delays, lost pallets, and parcels arriving in unexpected locations. A few other people also felt that customer service was not always responsive when problems arose, and that some representatives were slow in replying to emails.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Customers consistently report positive experiences with the service, often highlighting its professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising the professional service,... See more

Response time

Customers consistently note positive experiences with response times, highlighting that representatives are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

Company replied

Rated 4 out of 5 stars

Always great communication. Good service and helpful Portal so you can track all your shipments.

Company replied

Rated 5 out of 5 stars

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.... See more

Company replied

Rated 5 out of 5 stars

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience... See more

Company replied


Company details

  1. #32 of 35 best companies in Logistics service

Written by the company

We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics. Europa Worldwide Group – we have a passion for logistics.


Contact info

4.0

Great

TrustScore 4 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(108)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tracey is excellent

Tracey looks after my account, she is always prompt in replying to my questions and reducing my stress when demanding customers are chasing me for delivery and in the few occasions when my suppliers address the delivery to the wrong country, she is very quick to resolve the problem.

Whatever you are paying her its not enough!

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Tracey Raggett & Samuel Welton and the…

Tracey Raggett & Samuel Welton and the whole team are absolutely amazing!! Keep up the good work!!

11 February 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Philip, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Professional Team!

We have been using Europa's services for years. In the hard time of change after Brexit Europa found the solution for their customers to deliver the goods to the EU without any hassle. It is good to know that there is a professional Team on board.
I would like to thank Molly Styles and Donna Cardy for their help, attitude and friendly approch.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marcin, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

Molly Styles 5 star service

Europa as a whole is very reliable and competitive when it comes to pricing. We put DAP and DDP shipments through Europa and they ensure all the information is right before it goes for smooth Customs clearance.

Reason for 5 stars is Molly Styles (Customer Service Operator) who is quick to reply and always gets our urgent bookings done as every day counts in our line of work and Molly ensures our customers get what they need as quickly as possible.

I would argue that other representatives in Europa are not always as quick and efficient to reply or resolve issues but Molly has more than made up for that shortfall.

28 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Adam, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 5 out of 5 stars

MOLLY STYLES

Molly is always extremely helpful with my export shipments arranging the collections quickly and sorting any issues that arise.

22 January 2026
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations.

Rated 1 out of 5 stars

Avoid.

At best, amateur. I am writing to all the companies I deal with to advise them not to use Europa. This is due to a recent problem that took a lot of time, effort and needless petty communication with a company that doesn’t know its a##e from its elbow.

18 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Consistent Quality Over the Years

We have been working with Europa Road for over 8 years, and they have consistently provided excellent service. Their pricing is very competitive, and communication is always clear and efficient.

Special thanks to Molly Styles, who always handles our requests promptly and with great attention to detail. She is a pleasure to work with and makes the whole process smooth and reliable.

Highly recommended for anyone looking for a dependable logistics partner.

12 November 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Molly

Molly is our head contact at Europa, and she is amazing, always quick to get quotes to us, quick to respond to any issues or queries and always without fail polite and friendly :)

11 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Elise, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Europa Worldwide Group, in warehousing and Logistics, particularly Tracey Raggett, who went above and beyond to support a complex shipment from the UK to Germany. From export and import documentation to coordinating Teams meetings and resolving every detail efficiently, Tracey and her team demonstrated outstanding professionalism, responsiveness, and care throughout the process. Highly recommended for anyone needing reliable logistics support.

6 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Kelly, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hassle free communication

All of our consignments have had hassle free communication, ask for a collection to be arranged and a few days later our delivery arrives. Trace our customer service operator replies instantly, great work :)

9 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ian, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great service by Tom Mahoney and the…

Great service by Tom Mahoney and the team,

Tom and the team are always very reactive and can't do enough for you, he has gone above and beyond on multiple occasions.

1 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Dan, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tracey is our long standing contact and…

Tracey is our long standing contact and we would be unable to function without her guidance.
We have been working with Europa for nearly 40 years and will not change even if we get many offer
John Money. MD

5 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi John, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing forwarder, with amazing employees

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience with him. He's always ready to help, ready to find the best options at the best price.
Thank you so much Tom! I appreciate your professionalism.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Justine, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great Shipping Company

Great freight company for shipping to mainland Europe. Great prices and simple efficient service with minimal paperwork and quick quotes. Customer service has been great and communication really good and clear especially from Tom Mahoney. :-)

17 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We work closely with Ben Sindel and his…

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.

A special shoutout to Sarah Jane Moore who goes above and beyond to keep things running smoothly. Communication is first class, and nothing’s ever too much trouble for the team.

Top people, great service can’t recommend them enough.

27 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Daniel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 4 out of 5 stars

New to UK imports

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Simeon, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service, great communication and most importantly reliable. Particular thanks to Jordan for all his assistance.

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great combination of price and quality.

Great combination of price and quality.
Used Europa for multiple shipments.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Natalia. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent response great customer…

Excellent response great customer service especially from Tom

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marianne. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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