Europa Worldwide Group Reviews 

109
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful staff, highlighting their responsiveness and willingness to go above and beyond. The service is frequently described as excellent, efficient, and reliable, with many appreciating the smooth processes, effective communication, and fast response times. People also commend the team's ability to provide solutions and guidance, even during complex situations. However, some customers also noted significant delivery delays, including lost or misrouted shipments, and issues with customs clearance or unexpected charges. A few other people also felt that problem resolution and communication were sometimes slow, with concerns about taking responsibility or reaching the right contact.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, efficient,... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the professional... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

Company replied

Rated 4 out of 5 stars

Always great communication. Good service and helpful Portal so you can track all your shipments.

Company replied

Rated 5 out of 5 stars

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.... See more

Company replied

Rated 5 out of 5 stars

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience... See more

Company replied


Company details

  1. #31 of 34 best companies in Logistics service

Written by the company

We’re dedicated to transporting getting goods from A to B on time by air, road and sea and with expert 3pl, and warehousing facilities we can store, pack and despatch. European road freight, air freight, sea freight and logistics. Europa Worldwide Group – we have a passion for logistics.


Contact info

4.0

Great

TrustScore 4 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(109)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent response great customer…

Excellent response great customer service especially from Tom

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marianne. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa always give us a great customer…

Europa always give us a great customer service when arranging consignments to be sent into Europe. Tom is very efficient and makes our lives a lot easier by taking control of the situation which massively helps.

Highly recommend their service

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Tom. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tom and Kate are great to work with

Tom and Kate are great to work with, providing clear and competitive quotes and lead times for shipments. Early on in our working partnership but I can see we will use Europa consistently in the future. Easy to work with. Thank you

30 June 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachael. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

I've worked with Tom Mahoney and the team for several years and have found them to be very professional. Service is excellent and they are always willing to help with any queries / new transport requests. I would not hesitate to recommend Europa.I don't need to worry about EU paperwork - its all done for me.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Richard. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa have got the friendlies and most…

Europa have got the friendlies and most helpful staff I've delt with nothing is too much for them special mention to Kate McDonald who goes above and beyond for me she's a real asset to Europa keep her at all costs she's amazing!

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anthony. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

I have worked alongside Europa…

I have worked alongside Europa Worldwide for around 2 years now - They are absoluteley fantastic to deal with.

We have built our relationship from the ground up, and laid the foundations for a watertight partnership between Sugden & Europa.

Europa have collected many shipments within Europe & the UK... The communication is always on-point from the lovely Sarah-Jane. Also, my dealings with Kat at the start cannot go un-noticed - So a big thank you to Kat during the on-boarding process and early stages of our working partnership.

If you are looking for a 'One-Stop Shop' and a Freight Forwarder who will look after you in both Pricing & Service Level, look no further than Europa Worldwide. You will not be dissapointed.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. This is the second time my company has had the misfortune of having a parcel arrive in the uk with Europa. Lies, fraud, miscommunication, rudeness, its unbelievable the level of negligence on display
NEVER WILL BE USING THEM AGAIIN

10 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello Jayendra,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send the shipment details and any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Great communication and support.

Great communication and support.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa makes it easy for us to deliver product.

We use Europa to ship palletised goods from Austria to the Uk. The service they provide is professional, responsive and competitively priced.
The main reason we use Europa is their communication, it’s excellent and makes for a smooth transit of goods to end user.
My contact at Europa is Emily Morris and I can rely on her from initial quote to booking in with my customer to arrange delivery, highly recommend.

Claire

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Claire. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great freight service company and staff…

Great freight service company and staff are very friendly!

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Lindsey. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

good service

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Camilla. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Jason. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 1 out of 5 stars

Didn’t turn up at our business address…

Didn’t turn up at our business address on the agreed date, charge for attempting to come out, and then threaten legal proceedings for not paying their invoice for absolutely no service provided. Europa world worldwide Dartford - disgusting.

Edit: In response to the below I will forward the shameful email trail from your employee Miles O’Donnell to your marketing email address. Arrogant replies to a situation he knows jack all about, and didn’t reply when I pointed out he had done a complete 180 of events on events on 3 successive emails he sent to me on the same day!

Also, I love that you have cranked up the fake reviews from accounts with a single review of Europa to drown this out since I left it a couple of weeks ago

25 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello George,

We’re very sorry to hear about your experience and understand how frustrating this must have been.

Please send any relevant details or supporting documents to marketing@europa-worldwide.com so we can review this matter in full and work towards a resolution.

Rated 5 out of 5 stars

Working with Europa every day and love it!

Working with Europa every day receiving excellent customer service, very kind to speak to, correct documentation and invoices, notifying if any delays due to customs and delivering within their indicated ETA. Very good and reliable carrier!

18 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Lilith. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road

Europa Road have handled our European road freight movements for many years. We have a fantastic account manager who is always helpful and gives great service, consistently providing good advice and helping us find innovative solutions to any 'out of the ordinary shipments' with a personal touch.

12 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

trust, reliable, fast response

Used Europa services many times and they never let you down. Fast response, reliable service! Friendly staff Kelsey! Well done Europa!!

18 August 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Suella. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hannah Harbut

Hannah Harbut, my main contact at Europa Road, is always efficient and helpful, which she extends to our customers in any dealing she has directly with them. This reflects well on Sealock Ltd, offering an all round professional experience.

19 August 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anita. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road - Great customer service

We have been a long term customer of Europa Road.
Their attention to our needs is foremost and we are extremely happy with their service.
Our local customer service agent is fantastic and has helped us navigate road transport into Europe.

2 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Moira. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road

As a company we have been using Europa Road for over 6 years and it is a pleasure to have a real person to speak with, booking is seamless with a portal that returns real time information.

4 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Richard. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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