Excelente speed, arrived as expected, however the box was heavily damaged and had even an opening in one of the sides. Fortunately I lost nothing however poor handling in my opinion.
Company replied
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See what reviewers are saying
We received our item! That is what made it great - we had challenges due to our item being sent overseas to the US - ended up having to pay another duty fee once item was received in the US (we were... See more
Very smooth process,from choosing the time slot to the pick up at the address. A few days later the pack was delivered without any issues to the final destination.
Following a pretty complicated shipping situation with moving goods from Italy to Ireland, I did some research and discovered these guys and saved myself more than 10 times the original price I wa... See more
Company details
- Delivery Company
- Courier and Delivery Service
- Courier service
- Delivery Service
- Shipping and postal service
- Shipping service
About Europacco
Written by the company
Europacco.com è un portale online di spedizioni con sede a Bolzano, che offre ai suoi clienti la possibilità di acquistare un servizio con ritiro a domicilio e consegna in tutto il mondo. Utilizzando i migliori spedizionieri, europacco.com garantisce un ottimo servizio veloce ed economico adeguato sia ai clienti privati che alle aziende.
I prezzi imbattibili sono una conseguenza dell'elevato volume di spedizioni gestite che permette ad europacco di proporre scontistiche ai propri clienti. Grazie all'utilizzo di tecnologie avanzate, ad anni di esperienza nel settore della logistica e alla gestione del Servizio Clienti, europacco.com riesce ad offrire un servizio semplice, economico e professionale a tutti i suoi clienti.
I prezzi imbattibili sono una conseguenza dell'elevato volume di spedizioni gestite che permette ad europacco di proporre scontistiche ai propri clienti. Grazie all'utilizzo di tecnologie avanzate, ad anni di esperienza nel settore della logistica e alla gestione del Servizio Clienti, europacco.com riesce ad offrire un servizio semplice, economico e professionale a tutti i suoi clienti.
Spedisci adesso
Traccia la spedizione
Listino prezzi
Europacco.com
Written by the company
- da casa tua in tutto il mondo...
- Scegli di affidare i tuoi pacchi, documenti o bancali ad europacco.com. Compila il modulo online su www.europacco.com, effettuata il pagamento e rimani in attesa del ritiro da parte del corriere incaricato per il giorno previsto. Facile, veloce ed economico!
Contact info
Via Luigi Negrelli 15, 39100, Bolzano, Italy
- +39 0471 1962318
- info@europacco.com
- europacco.com
4.6
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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They are the best
They are the best
Time is time and from home to home.
I used 2 times from italy to Finland its great i am really greatful and they deserve more stars .
Thank you for your services
9 March 2026
Easy, no fuss and quick
We needed to courier a part for our boiler to New Zealand. DHL were difficult advising we needed all sorts of additional paper work that was not available for the part so we instead tried Europacco. Was super easy to arrange online, clear instructions and collection, tracking and delivery was as expected. I would definitely recommend and use them again
9 March 2026
My order arrived broken
5 March 2026
Reply from Europacco
Dear Mr. Mendes Pereira,
we regret your review and the issues you have reported.
Please note that a damage claim can be opened if it is reported via email to info@europacco.com within 48 hours of delivery, and if all the necessary information required by the contractual terms and conditions is provided. At the moment, we have not yet received the necessary information required to open a damage claim.
Furthermore, we would like to clarify that prior to the shipment being handed over, and following the photos of the packaging sent by the sender, we had already advised that the packaging should be reinforced, as the shipment contained fragile goods, which are shipped entirely under the customer’s responsibility. Proper packaging therefore plays a fundamental role in ensuring the integrity of the goods during transport.
Nevertheless, we apologize for the inconvenience caused.
Kind regards,
Team Europacco
Perfect option
Extremely easy, economical and professional. Very quick to respond to questions.
4 March 2026
Molto efficiente!
2 March 2026
Better bring your package to the shop yourself
I ordered the pickup service from my house and waited the whole day for the pickup (9am to 6pm). The driver didn't arrive, and I was told to wait the next day as well. When nobody came the next day, I suggested europacco to bring my package to GLS myself. GLS also agreed to take my package. So I went to the GLS store, but at first, they couldn't find my package in their system because another delivery company was charged for the second half of the shipment. It was thanks to the very helpful shop assistents at GLS, that they finally found the booking of my package and called me back to their shop to confirm the shipping from their store without additional costs.
The communication with europacco itself was fast (they always replied the next day), but it was little helpful. They apologized for the inconvenience, but just told me to wait the next day as well, which is very inconvenient because they don't even give you a helpful time frame of arrival, but only told me to stay at home from 9am to 6pm again. And since it happened two days in a row, I wouldn't order the pickup service again.
10 February 2026
I didn't see my package my daughter…
I didn't see my package my daughter sent to me from Italy to Ireland since January 9
9 January 2026
Unprompted review
Reply from Europacco
Dear Ms. Murguialday Rodríguez Aitana,
We regret your negative review.
Please note that, in the event of damage, a claim can be filed if reported within 48 hours of delivery by email to support@europacco.com. Having checked, we have no record of you ever reporting the damage, despite our previous email correspondence.
We apologize for the inconvenience and any discomfort caused and send you our
Best regards,
TEAM europacco
It's Great
everything cheaper, and tracking was clear. The package arrived in 6 days in great condition. Perfect I will use it again.
4 February 2026
Expensive but fast
3 February 2026
Euro 66.4 to forward a forgotten items…
Euro 66.4 to forward a forgotten items from a hotel in Italy to Switzerland......tottaly insane
30 January 2026
Amazing experience
Amazing experience. No problems at all and I was always notified on changes or updates.
21 January 2026
It's the most easiest and efficent way…
It's the most easiest and efficent way to send something from Italy.
15 January 2026
Very good service.
Only issue was a delay in the delivery time, like 3 or 4 extra days.
13 January 2026
parcel was damaged and also took more…
parcel was damaged and also took more than 16 days
13 January 2026
Reply from Europacco
Dear Mr. Somawanshi Prashant,
we regret your negative review.
Please be informed that the transit times for our shipments to the Netherlands, under optimal transport conditions, are 3–4 business days and are to be considered estimated and not guaranteed.
In your case, as the shipment was sent during the holiday period, and therefore included several non-working days, the shipment recorded a transit time of 7 business days (and not 16 days, as reported by you). However, we apologise for the delay, which was due to the period.
Kind regards,
Team Europacco
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