EuropaFoodXB (Le Supermarche) Reviews 

432
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of hard-to-find international and specialty products, making it a reliable source for their needs. The excellent quality of goods and careful, protective packaging ensure items arrive in great condition. Delivery is often described as reliable, swift, and well-communicated, with orders arriving on time, and the ordering process is easy and efficient. However, some customers also noted issues with product condition upon arrival, such as damaged, missing, or expired items.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great range available, including items hard to... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising on-time and well-packaged... See more

Quality

Customers consistently note positive experiences with quality, praising the high standard of food, produce,... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and straightforward,... See more

Service

Reviewers highlight positive aspects of service, with many praising the friendly and courteous staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.... See more

Rated 5 out of 5 stars

I was so excited when I found my favourite non Uk items available at a competitive price . My first order had 3 items missing as they were not in stock for my delivery date. Quality of everything and... See more

Rated 5 out of 5 stars

Yet another order successfully arrived, well packed as usual and great BBE dates. Automatic discounts are applied now each time I order and the product range is great for my needs. I find the pricing... See more

Rated 5 out of 5 stars

Great trader with a wide range of products available on the website. Ordering is easy and delivery costs are reasonable. Some products are quite expensive, but to get things here in the UK that are... See more

Company replied


Company details

  1. Supermarket
  2. Dairy Products Shop
  3. Food products supplier
  4. Italian Food Shop
  5. Wholesale Food Store

Written by the company

EuropaFoodxb is highly recommended as an online EU food specialist. We offer over 6000 French, Italian, Portuguese and other European products with a wide variety of food available from your favourite cakes, biscuits and yoghurts to oysters and foie gras. We import all our products fresh from Europe and deliver them directly to your door fresh on demand. Free London Delivery for any orders over £60 and for the rest of the country over £80. Nationwide delivery within 3-5 working days including fresh products. No extra taxes or hidden charges. No minimum order is required.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(432)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good products

Very good products, and delivered as scheduled. No replacements of any of the items.
I am very pleased that I can finally buy items from Spain, as I missed them. A 5* from me, although would be even better if they had soft white cheese!

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb site and service

The choice and options on their site were great and the service and delivery of my goods were punctual and as described. I would thoroughly recommend this site if you want something of quality.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

French Food in the UK delivered at home.

Great service, fantastic food, well packaged and delivered within the time frame given. Goods are more expensive than in France (understandably), but it will always be cheaper than going to France.
Having French foods like these delivered at home, is like having a bit of a French holiday at home.
Thank you ☺️

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Lulu Strawberry Teddy Bear Cakes

This was a last minute order and it all came on time - I was kept upto date with texts and email. I initially had a problem with payment but this was rectified very quickly so as not to delay my order.

3 September 2025
Unprompted review
Rated 4 out of 5 stars

Great French food

Apart from the delivery mix up which was not your fault, (messages from the delivery company saying delivery at the wrong date/time) the food was great. Everything I ordered was sent unlike some other French food suppliers I have used. Will definitely be using you again.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience - I use them to supply & deliver StYorre Mineral water. They now offer a good carrier with packages arriving undamaged and when promised

8 August 2025
Unprompted review
Rated 3 out of 5 stars

Found customer service extremely helpful but issues with order.

Found customer service extremely helpful when I rang them with a query. Ordered the product on line and they delivered on T time on the date I requested. All good so far. Except on opening the parcel out of the 14 cans of William Saurin Choucroute 7 cans had several types of damage mainly severe dints. The parcel itself was not damaged and the cans had been packed carefully with a filling. Thus 7 cans packed damaged. Bit disappointed as this was my first order with this company.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

This was my first order.

This was my first order from EuropaFood. Everything I ordered was delivered and of the quality I expected. Lovely to find the ginger and lemon Haribo's thatbI couldn't find anywhere else in the UK.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Cassoulet!

I switched to Europa when my supermarket stopped selling cassoulet. Same brand so excellent quality. And their online service is ideal. You choose the day, then 24 hours before they send you a 2 hour delivery slot. Easy and convenient.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is an absolute scam

This company is an absolute scam. I was sent a packed of sweets which was open. When I sent a photograph and asked for a replacement item, I was issued with a refund because the item was supposedly out of stock. The item was *not* out of stock, and the refund was issued very swiftly without my agreement. When I explained that I was not satisfied with this outcome, I was told that they now could not send me a replacement item because a refund had already been processed. The scam is clear: issue a refund straight away in order to not be in a position to have to pay additional postage costs and lose the cost of the replacement item which could be sold to another customer. This is only about a packet of sweets, but it shows the unethical processes of this company.

21 July 2025
Unprompted review
EuropaFoodXB (Le Supermarche) logo

Reply from EuropaFoodXB (Le Supermarche)

Hello Myriem,

Thank you for your recent message and for bringing the matter to our attention.

We understand your concerns regarding the slightly opened Haribo pack you received. While we could not determine how the packaging may have been affected during handling, we noted that the contents inside were intact and undamaged. As a gesture of goodwill and in line with our commitment to customer satisfaction, we processed a full refund promptly, even though the product was retained by you.

We always strive to maintain the highest standards of service and integrity, and we take any allegations of misconduct very seriously. We respectfully reject any claim that our business operates in bad faith. Our aim is, and always has been, to serve our customers with honesty, transparency, and fairness.

We appreciate your understanding and hope this clarifies our position. Should you have any further questions or concerns, we remain at your disposal.

Kind Regards,
Ecaterina

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