Great products and affordable prices — everything was correct. Fast shipping and the order was dispatched the same day. It arrived in just over a week from the Czech Republic to Finland. Excellent cus... See more
Company replied
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I love and trust Europouches.com completly. This is my 3rd order and like always my order was processed immidiatly and the parcel arrived 4 days later. Don't hesitate and start ordering. No doubt... See more
Company replied
Will never order from another place again. Best prices, fastest shipping I’ve ever seen and top notch customer service. I have ordered 3 times in last 3 months and not a single issue
Company replied
Absolutely unacceptable experience. EuroPouches has zero communication skills. We were never contacted about an issue with our shipment, and only found out through UPS that EuroPouches told them to... See more
Company replied
Company details
Written by the company
Worldwide wholesale partner of nicotine products. Worldwide shipping, great service and fixed low prices!
Contact info
Závodní 3361, 1415 01, Teplice, Czech Republic
- info@europouches.com
- europouches.com
4.4
Excellent
266 reviews
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Fast and Good product
Great products and affordable prices — everything was correct. Fast shipping and the order was dispatched the same day. It arrived in just over a week from the Czech Republic to Finland. Excellent customer service and a wide range of payment options! Nothing negative to say. Thank you! :)
31 July 2025
Reply from Euro Pouches Distribution
Thank you for your wonderful 5-star review! We’re glad to hear you had a smooth experience with fast shipping and great service. We appreciate your order and kind words and hope to see you again soon.
Customer support Europouches.com
Reply from Euro Pouches Distribution
Thank you for your order and your awesome 5 star review! We're happy to hear you're satisfied with our site and fast shipping. Hope to see you again soon.
Customer Support
Europouches.com
Orders are always right
Orders are always right, the package leaves fast from the warehouse, and at good prices
17 July 2025
Reply from Euro Pouches Distribution
Thank you for your awesome 5-star review. We're glad to hear your orders are always accurate, ship quickly, and come at good prices. Looking forward to your next order.
Customer support
Europouches.com
Great customer support
17 July 2025
Reply from Euro Pouches Distribution
Thank you for your great 5-star review. We're happy to hear you’re satisfied with our customer support. Hope to see you again soon.
Customer support
Europouches.com
Good and Fast Service
Good and Fast Service, and if you have any problem or order some wrong item, EUROPOUCHES will help you immediately
2 July 2025
Reply from Euro Pouches Distribution
Thank you so much for your kind words and 5 star review! We're really glad to hear you're happy with our service and support. It means a lot that you trust us, and we truly appreciate your order. Hope to see you again soon!
Customer Support Europouches.com
Terrible Communication, Package Thrown Away Without Notice
Absolutely unacceptable experience. EuroPouches has zero communication skills. We were never contacted about an issue with our shipment, and only found out through UPS that EuroPouches told them to throw our package away due to missing stamps. No warning, no email, no chance to resolve it — just gone.
We lost time and money because of their careless handling and complete lack of responsibility. Avoid this company if you expect even basic professionalism or customer service.
22 June 2025
Reply from Euro Pouches Distribution
We’re sorry to hear about your frustration, but we’d like to clarify that this situation is quite different from how it’s described. You attempted to import a product that is not allowed in your country. Please note we clearly mention in three different places on our website that customers are always responsible at all times for customs clearance and duties.
It’s also normal in such cases that you receive information directly from UPS, because once the package leaves our continent, control is passed to the customer for local customs processes. We kindly recommend carefully reviewing the terms and local regulations before placing an order in the future to avoid such issues.
Customer support
europouches.com
Best pouch website
Great quality and fast delivery. I just would like to get a small discount code for the next order.
30 June 2025
Reply from Euro Pouches Distribution
Thank you very much for your great 5 star review and kind feedback! We're happy to hear you're satisfied with the quality and delivery. At the moment, we don’t offer discount codes, but we always make sure to include small surprises in our packages and run regular promotions on our website. Thanks again for your order and awesome review, we hope to see you again soon!
Customer Support Europouches.com
Reply from Euro Pouches Distribution
We’re happy to know you found Europouches fast and reliable. Thank you for your kind words and the 5 stars, it really means a lot to us.
You’re welcome back anytime, we’d be glad to serve you again.
Customer support
europouches.com
Great prices and trusted company
More than 5 bigger orders in, every delivery has been fast with great prices.
6 July 2025
Reply from Euro Pouches Distribution
It’s great to hear you trust Europouches and appreciate our great prices. Knowing you’ve placed more than 5 bigger orders with fast delivery every time really means a lot to us. Thank you for the 5 stars and your continued support.
We look forward to helping you again with your next order anytime.
Customer support
europouches.com
My 1st expression of europouches
Fast and good delivery overall, cheap prices and good service. I liked that there was no need to do anything special to be able to make the order.
3 July 2025
Reply from Euro Pouches Distribution
We’re happy to hear your first impression of Europouches was so positive. It’s great that you appreciated the fast and good delivery, the affordable prices and the fact that ordering was simple and straightforward. Thank you as well for the 5 stars, that really means a lot to us.
We’d love to serve you again anytime, feel free to stop by soon.
Customer support
europouches.com
Reply from Euro Pouches Distribution
Thank you for your kind feedback! We’re happy to hear everything worked perfectly and the delivery was fast.
We appreciate the 5 stars and look forward to your next order!
Customer support
europouches.com
Great variety of brands
Great variety of brands, super fast delivery. Delivery is all correct every time.
25 June 2025
Reply from Euro Pouches Distribution
Thank you for your kind feedback! It’s great to hear you’re happy with the variety of brands, the super fast delivery, and that everything arrives correctly every time.
We really appreciate the 5 stars and look forward to serving you again soon!
Customer support
europouches.com
Extremely Disappointed
Extremely Disappointed – No Support from EuroPouches
This was my first order with EuroPouches, and unfortunately, it will be my last. There has been zero communication from their team regarding my request to return the package to the sender. UPS is scheduled to abandon the shipment tomorrow, and despite multiple emails to EuroPouches, I’ve received no response.
I’m now at risk of losing $600, and I’m incredibly frustrated with the lack of support. If someone from the company can provide a phone number or WhatsApp contact to resolve this quickly, I’d really appreciate it.
I’m willing to delete this review if the issue is resolved — but at this point, I don’t know what else to do to get someone’s attention. Very poor customer service experience.
19 May 2025
Reply from Euro Pouches Distribution
If you leave a message, please be honest and share the full story. We can see that communication has taken place. Just because something didn’t go as expected, it doesn’t mean we are to blame.
Why we all the time choose EPD?
Super team, I definitely recommend ordering from them, fast communication, nice and pleasant surprise in the form of gifts, fast delivery, unbeatable prices, in one word, great
11 May 2025
Reply from Euro Pouches Distribution
Fantastic to hear you had such a positive experience with our team and service! We're really happy you enjoyed the gifts, fast delivery, and pricing.
Thanks for the 5 stars and the great recommendation.
Customer support
Europouches.com
Reply from Euro Pouches Distribution
Thank you for your awesome 5-star review! We're glad to hear you enjoyed the easy ordering process, fast delivery, great prices, and wide selection. Thanks for your order and your support – we hope to see you again soon!
Customer Support Europouches.com
Great prices and well packed
27 April 2025
Reply from Euro Pouches Distribution
Thank you for your great 5-star review! We're happy to hear you’re satisfied with the prices and the careful packaging. Thanks for your order and your support – we hope to see you again soon!
Customer Support Europouches.com
Reply from Euro Pouches Distribution
Thank you for your awesome 5-star review! We're glad to hear you’re happy with the fast delivery and professional support from our team. Thanks for your order and your trust – we hope to see you again soon!
Customer Support Europouches.com
Reply from Euro Pouches Distribution
Thank you for your great 5-star review! We're glad to hear you were happy with the service. Thanks for your order and your support – we hope to see you again soon!
Customer Support Europouches.com
Never received my order to the USA
Never received my order to the USA! Stuck in customs. Wouldn’t order from them again complete scam they take zero responsibility and told me it’s my fault since I didn’t follow my country’s regulations 0/10
17 April 2025
Reply from Euro Pouches Distribution
Thank you for your review. We’re sorry to hear that your package is stuck in customs, we understand that this is frustrating.
However, we want to clarify an important point. As the importer, it is your responsibility to ensure that the products you order are permitted in your country and to be aware of any local restrictions. We cannot be held responsible for the customs regulations in every U.S. state, especially given how frequently they change in your country
Our team provides accurate product descriptions, uses the correct HS codes, and completes all required export documentation. Once your parcel leaves the Czech Republic, it passes our customs clearance without issue from us to your boarder.
If a package is held, it is between you and your country's customs authority to resolve, not us. We understand your disappointment, but it's important that feedback is based on the full picture. No VAT or customs duties were charged by us, and we don’t have control over your country’s import process.
https://www.europouches.com/en/service/duties-and-taxes/
Customer support
Europouches.com
Reply from Euro Pouches Distribution
Thank you for your awesome 5-star review! We're happy to hear you found our service quick, responsive, and generous. Thanks for your order and your support – we hope to see you again soon!
Customer Support Europouches.com
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