Evouchers Reviews 

263
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the exceptionally smooth, user-friendly system that makes navigating choices very easy for everyone involved. Consumers often highlight how genuinely understanding and polite the team is, providing wonderful assistance and great support during difficult life moments. Some reviewers were not happy with the issues regarding accessing their digital vouchers or receiving timely responses from the customer service department. People mentioned that technical glitches can sometimes make it very hard to retrieve links or use funds properly, leaving them needing extra help.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting that the platform is very easy to use,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and quick... See more

Service

Consumers find service to be positive, helpful, and very secure. Reviewers note that the process is simple,... See more

Staff

People report positive experiences with staff, highlighting that team members are very polite, knowledgeable,... See more

Discount

Reviewers express mixed feelings regarding their discount vouchers. Many consumers report feeling deeply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and, I mr and Mrs Nelson,we realised this e- vouchers from the very first day we received for kids. We also realise the benefits they give us as parents. Especially this time of th... See more

Company replied

Rated 5 out of 5 stars

This shopping voucher came at the right time due to the rising prices in our supermarkets. It was a great help to this 80 year old ,disabled pensioner, now living alone in a council sheltered accom.... See more

Company replied

Rated 5 out of 5 stars

I would happily and most deservedly award 10 stars! The service provided by the team at e vouchers is outstanding. The courtesy and understanding is truly lovely. It is so reassutong to know that when... See more

Company replied

Rated 5 out of 5 stars

Great experience, very helpful service! I felt like Maria D. from Evouchers Support went above and beyond what most people would do. She was friendly, knowledgeable, and made the whole process muI rea... See more

Company replied


Company details

Written by the company

Evouchers is an easy-to-use payment platform designed to streamline the distribution of funding through vouchers. We proudly support local authorities, housing associations, schools, and charities in ensuring that funds reach those who need it most, quickly and efficiently. We focus on providing a secure and reliable system to deliver vouchers. However, we do not determine eligibility for these vouchers. Eligibility criteria are set by the issuing organisation. If you have questions regarding your eligibility for support, we recommend reaching out to your Local Authority or Citizens Advice Bureau. If you have any issues accessing your voucher please contact our customer support team at www.evouchers.com. Please note that during busy periods our response time can take up to seven days.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

263 reviews

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1-star

No recent history of asking for reviews

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Typically replies within 1 week

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4.4

All reviews

(263)

186 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to use

Very easy to use; queries are always dealt with quickly and the staff is very polite and knowledgeable.

15 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Petia,

That’s wonderful to hear, thank you for taking the time to leave us a review.

Kind regards,
The Evouchers Team

Rated 2 out of 5 stars

impossible to access the voucher

impossible to access the voucher. eventually a helpful lady called Natalie, gave me the card numbers over the phone.Please make it easier next time.

2 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Maggie,

We truly appreciate your review. It’s great to know our service has been helpful, and we’ll make sure to share your comments with the team.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Usefulness of Evouchers

I had a very good experience with it. But, my experience would have been better if I knew everything about claiming it. For example, when, and how long to keep it for before it expires. Apart from not knowing that, before hand, the voucher gifts were fantastic, so handy, and incredibly helpful. They were quite easy to be redeemed in stores, and the stores are already aware of them. But, I will like to suggest extending them to online grocery shopping to also benefit those who are unable to shop physically and have nobody to help them. I will also like to suggest extending the Evouchers to more stores like Aldi and Lidl to accommodate more people who need help. Some stores, like Sainsbury's, now compare their prices with Aldi prices. That says a lot. I will also like to suggest extending the Evouchers lifespan to 6 months instead of 3 months, and ensure that all recipients are fully aware of the expiry dates? This is very important. I wish I could have them always, especially when I am out of pockets. I did enjoy my bonanza. Thank you very much.

31 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Minah,

We're so pleased to hear you had a good experience and really appreciate your feedback. I have passed this on to our teams, thank you for taking the time to share.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Supportive

This evoucher has been so helpful and supportive in any struggles

10 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hello,

We're so pleased to hear this, thanks for taking the time to share.

Kind regards,
The Evouchers Team

Rated 1 out of 5 stars

Im highly suspicious

Im highly suspicious! The so called card did not state during process where to take the card to redeem it!! Im highly suspicious of the reviews on here also. May be great for school/parent vouchers but for Energy I truly believ someone here is clearly scamming as all the steps we followed did not give us an option as to where to rederm the card, despite trying to choose! There simply was no choice.
Plus I want to know where the funding for our voucher originated from so I can contact them and highligh our concerns and to choose a more appropriate provider for energy cards!
Seriously this is not right at all, very, very suspicious. Plus they hide behind a web page that you can only raise 'tickets' with.

5 August 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Angela,

I'm sorry to hear about your experience. I've requested more information from you, which will allow us to take a closer look at the matter. Please respond so that we can help get this sorted for you.
In the meantime, our Energy Card Help Article may provide useful information to you: https://help.evouchers.com/hc/en-gb/articles/23311241621521-Prepaid-card-Energy-FAQs-Recipient-cardholder

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

The whole process was smooth and…

The whole process was smooth and trouble free. Highly recommend!

1 August 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi David,

We’re really happy to hear everything went smoothly for you. Our team works hard to make sure the process is as quick and simple as possible - your feedback means a lot to us!

Kind regards,
The Evouchers Team

Rated 1 out of 5 stars

Never received any vouchers.

Never received any vouchers.

5 August 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Eddie,

We’d be happy to resolve any issues you may be having. Please contact our customer service support team so we can look into this for you. https://www.evouchers.com/support-request/

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Hi it was very grateful to get that…

Hi it was very grateful to get that kind of help to spend for kids in a right time we really appreciate it on thanks for my best regard

5 August 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Twana,

That’s wonderful to hear, thank you for taking the time to leave us a review.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Yes,I would be grateful if you could please add Lidl and Aldi to the retailers,and we think that will be great as some of us been talking about these two retailers for sometime now

My wife and, I mr and Mrs Nelson,we realised this e- vouchers from the very first day we received for kids.

We also realise the benefits they give us as parents.

Especially this time of the year when course of living is sky rocketing. Do yeah, it's helpful to us ,and we do believe not just us ,however, to all parents out there.

And finally, we would be very grateful if Lidl and Aldi could be added to the retailers because some of us live very close to Lidl and And Aldi but,very far from the other retailers.

Many thanks for your cooperation.

5 August 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Ebenezer,

Thank you for your review. It’s great to know our service has been helpful, and we’ll make sure to share your comments with the team. Evouchers do offer Aldi vouchers, the available retailers to you are selected by your local authority so we will pass your feedback on to the local authority for future.

Kind Regards,
The Evouchers Team.

Rated 5 out of 5 stars

Really amazing

30 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Hajir,

We really appreciate your kind feedback.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

I’m so grateful for the help I was…

I’m so grateful for the help I was given and it really helped my situation thank you.

10 April 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Minaxi,

That’s wonderful to hear, thank you for taking the time to leave us a review.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

I am satisfied with this service and I…

I am satisfied with this service and I would like to thank the team for their support and help in getting this service done.

Regards,

2 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Dorjana,

Making things simple and efficient is really important to us - so we’re thrilled to hear that’s been your experience. Thank you!

Kind regards,
The Evouchers Team

Rated 3 out of 5 stars

It was a good help during hard times

It was a good help during hard times. Unfortunately needs a more to improve as everything is so expensive these days. Kindly provide a jobs those are willing to do a work instead of given out a small amount of money is just like a peanuts in camels mouth please.

Specially when you living in a car and facing all sorts of weather no proper meals no money to buy coffee or tea or any healthy food please.

I asked several occasions for work permission / unrevoked driving my driving licence, I can apply any jobs, but what I learned here some people are enjoying to see vulnerable Individuals for suffering with no amount of money and living apart with thier families. Absolutely unacceptable at all please.
Kindly accept my sincerely appreciation for helping out by york road project Woking/ Citizens Advice Beuru Woking/ and some neighbours around me for thier support please.

I was just suffered due to hate or absolutely false elegations towards me and spread it like a wild fire, misusing thier power of authirity/ manipulating/ twisting things and spreading locally without asking a my version please. Who will be responsible to pay this defamation please.

Many thanks for your all kindness and support in this regard please.

Best wishes
Mirza

2 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Dear Mirza,

Thank you for taking the time to leave us a review and share your feedback.

We are sorry to hear that you are going through such a difficult time and appreciate you sharing your experience with us.
Evouchers is simply the platform used to distribute vouchers. Decisions about support and eligibility are made by local authorities or organisations such as Citizens Advice. To find out if you may be eligible for further support, please contact your local authority or Citizens Advice Bureau directly.

Thank you again for your feedback, and we wish you all the best.

Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Very helpful and answered my questions…

Very helpful and answered my questions very quickly

2 June 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Richard,

We truly appreciate your review. It’s great to know our service has been helpful, and we’ll make sure to share your comments with the team.


Kind regards,
The Evouchers Team

Rated 5 out of 5 stars

Thank you

Thank you , for all the help , cost living , is so high, I cant say thanks enough ! So helpful so kind .

2 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Lisa Anne,

That’s wonderful to hear, your feedback has made our day!

Thank you for taking the time to leave us a review.

Kind regards,
The Evouchers Team

Rated 4 out of 5 stars

This company spot and help of the kids.

2 July 2026
Unprompted review
Evouchers logo

Reply from Evouchers

Hi Tanveer,

Hearing that you’ve had a positive experience really makes our day. Thank you for taking the time to share your feedback.

Kind regards,
The Evouchers Team

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