My wife and, I mr and Mrs Nelson,we realised this e- vouchers from the very first day we received for kids. We also realise the benefits they give us as parents. Especially this time of th... See more
Company replied
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Review summary
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Reviews shaping this summary
This shopping voucher came at the right time due to the rising prices in our supermarkets. It was a great help to this 80 year old ,disabled pensioner, now living alone in a council sheltered accom.... See more
Company replied
I would happily and most deservedly award 10 stars! The service provided by the team at e vouchers is outstanding. The courtesy and understanding is truly lovely. It is so reassutong to know that when... See more
Company replied
Great experience, very helpful service! I felt like Maria D. from Evouchers Support went above and beyond what most people would do. She was friendly, knowledgeable, and made the whole process muI rea... See more
Company replied
Company details
Written by the company
Evouchers is an easy-to-use payment platform designed to streamline the distribution of funding through vouchers. We proudly support local authorities, housing associations, schools, and charities in ensuring that funds reach those who need it most, quickly and efficiently. We focus on providing a secure and reliable system to deliver vouchers. However, we do not determine eligibility for these vouchers. Eligibility criteria are set by the issuing organisation. If you have questions regarding your eligibility for support, we recommend reaching out to your Local Authority or Citizens Advice Bureau. If you have any issues accessing your voucher please contact our customer support team at www.evouchers.com. Please note that during busy periods our response time can take up to seven days.
Contact info
Furlong House, 2 Kings Court, Newmarket , CB8 7SG, Suffolk, United Kingdom
- 01638 438095
- https://www.evouchers.com/support-request/
- evouchers.com
4.4
Excellent
263 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Poor poor customer service
Poor poor customer service. Can’t get through on the phone and I’ve emailed 3 times and still no reply. Can’t get access to my voucher & no one’s there to help. Absolutely useless. Got a voucher that is MINE and I can’t get to it.
15 December 2025
Unprompted review
Reply from Evouchers
Good Morning,
For further assistance regarding your voucher, please contact our customer service support team at https://www.evouchers.com/support-request/
Please note, As part of Evouchers’ added security, vouchers can only be redeemed using the same details they were sent to.
Kind regards,
The Evouchers team
Rubbish
Genuinely rubbish now, i usually receive termly vouchers from my childs school however the last 2 times i tried to claim the voucher it keep giving me a error saying vouchers must be claimed using the same contact details that was sent to.
12 December 2025
Unprompted review
Reply from Evouchers
Hi Adam,
I’ve requested some additional information so we can look into this further for you.
Please note that the voucher must be claimed using the same details it was originally issued to. If the recipient has an Evouchers account that isn’t linked to those details, they will need to either create a new account using the correct information or contact the organisation that issued the voucher to update the details they hold.
We’d be happy to help resolve this for you. Please contact our Customer Services support team so we can assist further: https://www.evouchers.com/support-request/
Kind regards,
The Evouchers team
Pretty good app.It works all the time.I…
Pretty good app.It works all the time.I haven't had a problem using it.It's quite simple to use
8 August 2025
Unprompted review
Reply from Evouchers
Hi Kennedy,
We truly appreciate your review. It’s great to know you have had a good experience, and we’ll make sure to share your comments with the team.
Kind regards,
The Evouchers team
This really helps with food and bill…
This really helps with food and bill thank u very quick too
24 November 2025
Unprompted review
Reply from Evouchers
Hi Phil,
Hearing that you’ve had a positive experience really makes our day. Thank you for taking the time to share your feedback.
Kind regards,
The Evouchers Team
All good some times had a problem…
All good some times had a problem downloading
1 July 2025
Unprompted review
Reply from Evouchers
Hi Martin,
Thank you for taking the time to feedback!
We’d be happy to resolve any issues you may be having, please contact our customer services support team so we can look into this for you. https://www.evouchers.com/support-request/
Kind regards,
The Evouchers Team
Reply from Evouchers
Hi Laura-Anne
Your feedback made our day, thanks so much!
Kind regards,
The Evouchers team
Just awful!
Just awful!! It's impossible to update my details as have new email. So cannot access voucher when desperately needed. No emails or support answered. And you cannot get through on phone it is nit answered and even tells you nit to leave a message. Sender of voucher cannot retrieve it they say. No way if changing my details or even deleting my account thst just sends me back to do called support!!!! Still waiting. Even my local tech whizz could do nothing!!
23 October 2025
Unprompted review
Reply from Evouchers
Hi Davinia,
I'm sorry to hear about your experience. I've requested more information from you, which will allow us to take a closer look at the matter. Please respond ASAP so that we can help get this sorted for you.
Alternativley, please contact our customer service support team so we can look into this for you. https://www.evouchers.com/support-request/
Kind regards,
The Evouchers team
Reply from Evouchers
Hi Wayne,
We truly appreciate your review. It’s great to know our service has been helpful, and we’ll make sure to share your comments with the team.
Kind regards,
The Evouchers team
😍 very good I am very happy for this…
😍 very good I am very happy for this gift.
9 October 2025
Unprompted review
Reply from Evouchers
Hi Ahmed,
That’s wonderful to hear, thank you for taking the time to leave us a review.
Kind regards,
The Evouchers team
Reply from Evouchers
Hi Bob,
So pleased to hear this, thanks for taking the time to share.
Kind regards,
The Evouchers team
Had trouble accessing the vouchers but…
Had trouble accessing the vouchers but after a quick phone call it was sorted in minutes
8 September 2025
Unprompted review
Reply from Evouchers
Hi Agnes,
We’re so glad our support team could help you, your feedback will definitely make their day.
Kind regards,
The Evouchers team
It’s really helpful I need more of you…
It’s really helpful I need more of you can arrange for me
6 October 2025
Unprompted review
Reply from Evouchers
Hi Saira,
Hearing that you’ve had a positive experience really makes our day. Thank you for taking the time to share your feedback.
Kind regards,
The Evouchers team
I coudnt use for online shopping as I…
I coudnt use for online shopping as I can't get out very easily but my friend took me to the shop and managed to do a good shop thank you
22 September 2025
Unprompted review
Reply from Evouchers
Hi Susan,
That’s wonderful to hear, thank you for taking the time to leave us a review.
Kind regards,
The Evouchers team
It was fairly easy to use once I…
It was fairly easy to use once I managed to login. This was easier previously so not sure what has changed
25 September 2025
Unprompted review
Reply from Evouchers
Hi Nicola,
We really appreciate your kind feedback.
We recently made some updates to improve security, which may explain the change you noticed. That said, your experience matters to us, so if you’d like to share more details about the login issue, please feel free to reach out to our support team at support@evouchers.com. We’ll be happy to help solve any queries you may have.
Kind regards,
The Evouchers team
Its is just an easy system to use
Its is just an easy system to use, click on it, get a link on email and then choose who you want to spend the money with.
1 September 2025
Unprompted review
Reply from Evouchers
Hi Janet,
We’re really happy to hear everything went smoothly for you. Our team works hard to make sure the process is as quick and simple as possible - your feedback means a lot to us!
Kind regards,
The Evouchers team
Very easy and straightforward to use I…
Very easy and straightforward to use I would recommend it to others for sure 😀 👍
24 July 2025
Unprompted review
Reply from Evouchers
Hi Matt,
So pleased to hear this, thanks for taking the time to share.
Kind regards,
The Evouchers team
Shopping
Received a voucher to help me with shopping, thank you so much it really did help me . Found it a little difficult finding it on my phone but got there in the end .
19 September 2025
Unprompted review
Reply from Evouchers
Hi Marion,
Your feedback made our day, thanks so much!
Kind regards,
The Evouchers team
Quick and easy to use
It’s very simple easy to use I love it ! One less thing to think about .
20 July 2025
Unprompted review
Reply from Evouchers
Hi Nadia,
That’s wonderful to hear, thank you for taking the time to leave us a review.
Kind regards,
The Evouchers team
Good customer service got a reply back…
Good customer service got a reply back quickly and sorted my issue out.
Thank you
28 August 2025
Unprompted review
Reply from Evouchers
Hi Waseem,
Thank you for highlighting our customer service. We’ll be sure to pass your comments on to the team!
Kind regards,
The Evouchers team
I used some of my voucher then I was…
I used some of my voucher then I was ill and it was stopped but I emailed to say I wasn't well and you reinstated the voucher. Thank you very much.
4 September 2025
Unprompted review
Reply from Evouchers
Hi Michelle,
Hearing that you’ve had a positive experience really makes our day. Thank you for taking the time to share your feedback.
Kind regards,
The Evouchers team
Kind regards,
The Evouchers team.
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