The Ewbank hydroH1 hard floor cleaner is now my most treasured possession! I have tried several different types but this hands down is probably the best one on the market, think of it as an upright s... See more
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Ordered a new handle for sweeper which comes in three pieces. They sent me two pieces when i told them they said dispose of this order and they would send me a new order, which they did but the new o... See more
Just purchased a Ewbank Supreme ironing board and it’s an absolutely brilliant! Had a nightmare with others being faulty, unsteady, limited range of height, iron rests not fit for purpose , so finding... See more
Company replied
Floor Polish none slip, brought manyly because my small Wired haired Dachshund (was) slipping on the Wood and Laminate floor and her has arthritis in her front legs. wonderful dog not slipping but als... See more
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Company details
Written by the company
We have been passionate about helping to clean your home since 1880. Now our product range is filled with a mix of the tried and tested, to the modern and innovative in floorcare products. We have floor sweepers that have been a mainstay in UK homes since we began manufacturing products, as well as the latest innovative cordless stick vacuum cleaners that combine the convenience of a floor sweeper, with the suction power of an upright vacuum cleaner. If you’re looking for a deeper clean for your floors we have a selection of products tailored for various floor surfaces. Shampooers ensure you can remove the dirt from your carpets and rugs, whereas floor polishers will lift the stains from your hard floor surfaces so you can restore all your floors to their former glory.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- services@ewbank.co.uk
- ewbank.co.uk
4.2
Great
745 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
I bought this cleaner at the end of…
I bought this cleaner at the end of November and initially thought it was excellent. However, after using it for a few weeks I am experiencing lots of problems with suction. The cleaner is forever clogged up with fluff and debris which gets more and more compacted even after a short use. The cleaner clogs at the bottom, just above the brush head, and then it clogs in the main stick of the cleaner, necessitating a strong length of dowelling to prod it free. If it is still blocked then I have to check the area where the motorised head joins onto the stick. I can do a 10-minute vacuum but then have to dismantle the whole cleaner to free up the clogged areas. It is as if the motor is not powerful enough to get the debris up into the actual collecting cup at the top of the cleaner. I was going to purchase a 2nd Airstorm for upstairs but realise it is not effective enough, so disappointing.
21 February 2025
Unprompted review
Reply from Ewbank
Thank you for your review and feedback.
We are extremely sorry we have not provided you with an acceptable level of service.
I am afraid no contact details are provided against this review, so we are unable to get in contact with you by phone or email, please could you e-mail services@ewbank.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Kind Regards
Emma Siswanto (Customer Services Manager)
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
It’s ok to a point
It’s ok to a point. We have uneven slate tiles and need to be able to properly scrub them. The machine tries hard but the bristles on the brushes are not long enough to read the recesses of my tiles. Better than anything else tho’ so I would recommend it.
24 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great product great competitive price
Great product great competitive price
Well packaged delivered on time
10 February 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
very good quality fast delivery
13 February 2025
Unprompted review
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Amazing service
Amazing service. Had an issue with delivery (at no fault of ewbank at all) and customer service who were absolutely lovely, rectified the issue quickly! Love the clean steamer as well!
20 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
The quick service fast delivery for the…
The quick service fast delivery for the goods I wonted.
20 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Total rubbish
Total rubbish. I ordered the correct part from the list of items. But somebody needs to go to specsavers. Incorrect part sent. Now I have the hassle to return it before they can get it right.
1 February 2025
Reply from Ewbank
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Delivery and timing were excellent
Delivery and timing were excellent. I’ve yet to use the polish and am hoping it hasn’t changed since the last one I bought with the wonderful cedar scent
22 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Prompt Service
6 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Ordered seals and nozzles parts very…
Ordered seals and nozzles parts very cheap and fits machine well only took a few days
15 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Ewbank
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with an acceptable level of service.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Ewbank sweepers
I received fast confirmation of the purchase and notification about delivery. Specific details of the delivery were not given but I was given a date by which they would be delivered. The sweepers arrived well packed and were very easy to assemble. They do the job they were designed to do.
10 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Efficient delivery of parts
9 January 2025
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
bought a replacement handle
bought a replacement handle, no issue with the prompt delivery, item was a perfect fit
30 December 2024
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Quick service and a great product.
17 December 2024
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Good companyfor the company to make sure they…
Went for the company to make sure they were right
21 December 2024
Reply from Ewbank
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
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