Ewbank  Reviews 

745
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

The Ewbank hydroH1 hard floor cleaner is now my most treasured possession! I have tried several different types but this hands down is probably the best one on the market, think of it as an upright s... See more

Rated 1 out of 5 stars

Ordered a new handle for sweeper which comes in three pieces. They sent me two pieces when i told them they said dispose of this order and they would send me a new order, which they did but the new o... See more

Rated 5 out of 5 stars

Just purchased a Ewbank Supreme ironing board and it’s an absolutely brilliant! Had a nightmare with others being faulty, unsteady, limited range of height, iron rests not fit for purpose , so finding... See more

Company replied

Rated 5 out of 5 stars

Floor Polish none slip, brought manyly because my small Wired haired Dachshund (was) slipping on the Wood and Laminate floor and her has arthritis in her front legs. wonderful dog not slipping but als... See more

Company replied

Company details

  1. Cleaning products supplier
  2. Appliance shop
  3. Electronics store
  4. Vacuum Cleaner Shop
  5. Vacuum System Supplier

Written by the company

We have been passionate about helping to clean your home since 1880. Now our product range is filled with a mix of the tried and tested, to the modern and innovative in floorcare products. We have floor sweepers that have been a mainstay in UK homes since we began manufacturing products, as well as the latest innovative cordless stick vacuum cleaners that combine the convenience of a floor sweeper, with the suction power of an upright vacuum cleaner. If you’re looking for a deeper clean for your floors we have a selection of products tailored for various floor surfaces. Shampooers ensure you can remove the dirt from your carpets and rugs, whereas floor polishers will lift the stains from your hard floor surfaces so you can restore all your floors to their former glory.


Contact info

4.2

Great

TrustScore 4 out of 5

745 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(745)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I asked and paid for next day delivery

I asked and paid for next day delivery. I was informed delivery was four days and had to rearrange a further date.
I suggest at least return of delivery fee.
The product is excellent.

19 August 2024
Ewbank  logo

Reply from Ewbank

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Thankyou for an excellent product

Just purchased a Ewbank Supreme ironing board and it’s an absolutely brilliant! Had a nightmare with others being faulty, unsteady, limited range of height, iron rests not fit for purpose , so finding this one has restored my faith in sensible ergonomic design. Thankyou Ewbank - you’ve made my day and made ironing a pleasure!!!

25 August 2024
Unprompted review
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Fast

Fast, efficient, good delivery service.
Product is exactly what we wanted.
Great price as well! What is ther not to like!!!!

16 August 2024
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Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 4 out of 5 stars

Lightweight and do the job well

Have tried out all the pads, do the jobs well. Besides, its lightweight and easy to carry around.

15 August 2024
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Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Excellent carpet sweeper

Excellent carpet sweeper, and a good price. Ordered and delivered within 26 hours, and did not pay postage. No complaints whatsoever. Thanks

13 August 2024
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Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 2 out of 5 stars

Incomplete Order

Spare part arrived not fully complete which led me to make a decision to buy a brand new steam cleaner inquired about discount for a Ewbank as they served me well over the years. Could not offer me discount so I went elsewhere. Also lack of availability of spare parts a big issue. Sorry to say was not contacted by management team if fact they had to be contacted 2 regarding not receiving postage along with my refund

12 August 2024
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Reply from Ewbank

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

delivered exactly to time scale

delivered exactly to time scale. person who delivered item very pleasant and had a great smile.

12 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 4 out of 5 stars

Product good

Product good. Delivery firm poor.

12 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 1 out of 5 stars

Not one but two EW0190’s faulty!

Not one but two EW0190’s faulty!
The 1st from Amazon and the 2nd direct from Ewbank. The handset has 2 flat batteries to power a signal to the base which has a water squirter, a light and two rotating heads.
Both devices failed to receive the signal from the handsets. No wonder they are ‘On sale’

2 August 2024
Ewbank  logo

Reply from Ewbank

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

New filter

Received fine thanks

10 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 1 out of 5 stars

Disappointed

Used spray mop 3 times and handle snapped at the base wasn't pressing hard
Haven't kept receipt so can not take back to shop 😩 so very sad

16 August 2024
Unprompted review
Ewbank  logo

Reply from Ewbank

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with an acceptable level of service.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

A great product

The process of ordering the sweeper was easy, it was delivered very quickly and I am delighted with it, it picks up very well and it is really nice to look at.

8 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 2 out of 5 stars

Good news and bad news!

The "pick up"on both carpets and hard floors is truly excellent - the sweeper does exactly "what it says on the tin".
The "tramlines" left on carpets by the skinny wheels are truly awful!
The flimsy 3-part handle is already deforming after only a very few uses. It has a "dog leg" bend in it at the plastic joints and will probably need to be replaced with a stronger version at some stage .

5 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Prompt shipment

Timely delivery

5 August 2024
Ewbank  logo

Reply from Ewbank

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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