Exact Delivery Reviews 

423
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional delivery service, noting that drivers arrive on time and keep them consistently well-informed throughout the entire transport process. People also highlight the incredibly helpful and polite staff who take great care when handling heavy furniture and personal items. Consumers appreciate the reasonable pricing and smooth overall arrangements from beginning to end. Some reviewers were not happy with unprofessional behavior, poor communication, and a lack of proper equipment during certain deliveries. A few people experienced issues with staff wearing inappropriate footwear or failing to handle items properly upon arrival.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals within... See more

Staff

Customers had great appreciation for the staff, frequently highlighting that the delivery personnel were... See more

Service

People report positive experiences with service, frequently praising courteous drivers, punctuality, and... See more

Product

Users describe satisfaction with product delivery, highlighting that items arrived safely in perfect... See more

Price

Reviewers express great satisfaction with the price, highlighting very competitive quotes and no hidden... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery was of a vintage leather armchair and foot stool. The driver and his assistant moved the items with great care, expertly maneuvering the chair through a narrow hallway. They were both f... See more

Rated 5 out of 5 stars

They moved three piece suite from Darlington to Stockport. I used Shiply site and chose them as price cheapest. I paid deposit via secure Shiply site and rest was cash on delivery. They agreed the dat... See more

Rated 5 out of 5 stars

These people are simply the best at what they do. I've dealt with lots of delivery companies and these guys know what they're doing - they really took care to make sure a set of alloy wheels were p... See more

Rated 5 out of 5 stars

This is a remarkable transport company/courier. I bought an oven on eBay, in Darlington, and this company delivered it to north Surrey in three days. They communicated immediately they had the order,... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.8

Excellent

TrustScore 5 out of 5

423 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(423)

423 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very positive experience

The caller who arranged delivery was respectful as I explained where I lived, my house is difficult to find. He listened patiently. The delivery men on the day kept me upto date with where they were and what time exactly they expected to arrive. They were helpful and respectful of me and my property and my goods. All in all a very positive experience.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Really impressed with this service

This was a great choice. Had bookcases driven across the width of the country at a very reasonable rate. Cheapest quote, great communication, friendly delivery staff. Would definitely use again.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I refinish furniture and I used this company 20+ times to deliver my freshly refinished/painted pieces - they always arrive safely. Always very efficient and friendly 👌💛

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, very good communication , speedy collection to delivery at a super price. Very careful with the item, I will 100% use this transport company again.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - good comms , delivered on time and delivery team very helpful . Can’t fault. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

excellent service …

Thank you so much for your excellent service. Everything was smooth, professional, and well managed. We truly appreciate your help and would highly recommend your services.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service!!

Brilliant service!! The seller wasn't there for pick up which was frustrating, however, Exact Delivery went back the next day to collect and delivered it to me the same day!! Fantastic!! Will use them all the time now!!

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Great communication, punctual collection and delivery, and my item arrived safely in perfect condition. Friendly, professional, and reliable. I would definitely use them again and highly recommend them. Thank you!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Had been let down last minute by another delivery service, Exact Delivery were able to fit me in with no problems. Staff are all very friendly and professional, they even carried my items in for me - looking forward to using again!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

The delivery of a mattress was…

The delivery of a mattress was efficient and simple. A date was made, a time was offered and it all happened as expected. They actually went above and beyond as the delivery was on a Friday evening at 18:30 in Ashford, Kent and they then had to get back to Birmingham. They even took my old mattress away for a small fee. Nice guys doing reliable deliveries. What more could you want. Great job. Well done. Thank you.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery service

Great delivery service, went above and beyond and listened to specific requests I made which I’m grateful for

Will definitely be using again in the future

Thank you

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant. I got a phone call an hour before the delivery time.
The chair was carried into the house and put in place.
The delivery guys were polite and helpful.

3 July 2026
Unprompted review

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