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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex processes straightforward. Many highlight the excellent customer service, noting quick response times and a supportive approach that simplifies tasks like tax management and immigration. People appreciate the well-rounded service, which often covers both accounting and immigration needs, saving them time and hassle. However, some customers also noted dissatisfaction with the service, describing it as slow and inefficient, with delays in receiving documents or completing work. A few reviewers mentioned dissatisfaction with the handling of their cases, leading to unsuccessful outcomes and concerns about accountability.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the team for being professional,... See more

Service

Clients share positive opinions on service, highlighting its efficiency, professionalism, and helpfulness.... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the quick, helpful, and... See more

Response time

People report positive experiences with response times. Many customers praise the quick replies and... See more

Based on these reviews

Rated 5 out of 5 stars

Exactly is a great company! I moved to Spain at the beginning of the year, and I needed to become an autonoma within 4 days. Exactly made it possible, handled my registration, and everything related t... See more

Company replied

Rated 5 out of 5 stars

Found Exactly through Reddit and it turned out to be one of the best decisions I made. They offer a well-rounded service covering both immigration and accounting, which saved me a lot of time and... See more

Company replied

Rated 5 out of 5 stars

Violeta Llorca is my personal advisor and she has been amazing. Helping me with all kind of questions that popped up unexpectedly. She’s always kind and willing to help me understand the hat is going... See more

Company replied


Company details

  1. Accounting firm
  2. Property management company
  3. Tax advisor
  4. Tax consultant
  5. Tax Preparation
  6. Tax preparation service

Written by the company

Exactly offers a team of qualified tax advisors & AECE accredited accountants set to guide you through your journey in Spain as a freelancer, new start up business, private individual or an established company - We will support you with all of your needs. We specialise in supporting Ex-Pats (but not exclusively) and also offer full support with all of your insurance needs by partnering with the biggest and best insurance companies in Spain. We even offer qualified and professional guidance on immigration and Visa solutions.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found Exactly through Reddit and it…

Found Exactly through Reddit and it turned out to be one of the best decisions I made. They offer a well-rounded service covering both immigration and accounting, which saved me a lot of time and hassle.

The team is patient, professional, and communicative. After a couple of meetings to go over all the details, I was supported end-to-end — from the first appointment to receiving my visa and setting up as autónomo.

Big thanks to Jaime (lawyer) and Nora (accounting) for their help throughout the process. Would definitely recommend to anyone navigating this.

8 April 2026
Unprompted review
exactly.es logo

Reply from exactly.es

Thank you so much Bozo - So happy you are happy sir. Lets keep up this great start for you.

Rated 5 out of 5 stars

Good and nice service

Good and on time service, nice people that always help you.
Thank you Alejandro and Carlos and the rest of the team

31 March 2026
Unprompted review
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Reply from exactly.es

Thank you Cathy for your kind review.

Rated 5 out of 5 stars

Good tax advisor

Alejandro is very professional and helpfull. Advised us very well with is excellent tax knowledge

12 March 2026
Unprompted review
exactly.es logo

Reply from exactly.es

Thank you for taking the time to leave Alejandro and our team this kind review.

Rated 5 out of 5 stars

Perfect support !

Thanks Alessandro for all the good support in filling the Modelo 210 documents for us. Really great and gives us a good and safe feeling!

5 March 2026
Unprompted review
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Reply from exactly.es

Thank you for the great review.

Rated 5 out of 5 stars

Exactly ES ... simply the best

I am using exactly ES as my accountants and to set up as an autonomo. I was really nervous about finding a good accountant. I can not speak more highly about the service they are providing and would recommend them very highly. They are efficient and very reasonable costs

23 January 2026
Unprompted review
Rated 5 out of 5 stars

My contact at Exactly

My contact at Exactly, Carmen Hoz, is a blessing. She has a lot of know-how, is quick, direct and super friendly. Communication runs smooth and she has helped me out a lot of times.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Carmen Hoz Exactly.es

I've been very pleased with the excellent service from the Exactly team in handling my taxes. I want to give a special thank you to Carmen Hoz, who has been a wonderful accountant, professional, prompt, and incredibly helpful since May 2024. She answered all my questions clearly and made the tax filing process smooth and stress-free. I will definitely continue using her services and highly recommend Carmen to anyone looking for a reliable and knowledgeable accountant.

15 December 2025
Unprompted review
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Reply from exactly.es

Hi Nicola - Thank you for leaving Carmen such a fantastic review.

Rated 5 out of 5 stars

Great Accountancy for autonomos

As an autónomo, I truly appreciate the excellent support provided by Exactly Accountancy in handling all aspects of my case. They assisted me with my autónomo registration, activation, and all Social Security–related matters.

Most recently, Carlos Jaramillo helped me register my family as beneficiaries under my Social Security online, something that would have taken significantly more time and effort to handle on my own.

Their service is excellent, they are always attentive, and they consistently take the time to listen and help. I highly recommend them.

14 December 2025
Unprompted review
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Reply from exactly.es

Thank you for the kind review Tamas - It is a pleasure to support you.

Rated 1 out of 5 stars

Avoid using their services

Avoid using their services, they do not know what they are doing.

We used them for an important application of Beckhams Law. They charged us 250 Euros. The application was declined, because they used a date of entry into the country instead of the date of an official document from the UK Government.

It is their job to know how to apply, unfortunately they didn't know. We were paying for a professional service, but they should never have taken our case on. It was not possible for us to be successful for Beckhams Law based on the date of the document, which they should have been aware of. We only established this after we took legal advice when the application was declined.

Furthermore, when we complained and asked for a refund. They agreed a 50% credit off future services. So they accepted the fault, but attempted to force us to work with them again in the future instead of doing the right thing. We paid a premium just for a quick turn around, the least they could have done would be to refund that.

I would have considered working with them in the future if they had resolved this matter fairly. They were very helpful on the phone and quick to take my money for the failed application.

4 December 2025
Unprompted review
exactly.es logo

Reply from exactly.es

Thank you for your review, Dan. At Exactly, we genuinely value all client feedback and always aim to learn and improve wherever possible.

In this instance, however, we respectfully disagree with the comments made in your review, as we believe they do not accurately reflect the service that was provided.

As discussed previously, you indicated that if a refund was not issued for the work completed, you would feel obliged to leave negative reviews across multiple platforms. While this is absolutely your right, we feel it is important to clarify the context behind the situation.

Before any work was carried out, you were clearly advised by Barbara, an experienced client advisor, (on the advice of Jevan, our highly respected Senior Accountant and Tax Advisor) that based on the information available, your application for your partner could not be guaranteed to be accepted. Both team members consistently receive excellent feedback for their expertise and care, and have handled these applications and the communication of the steps on numerous occasions. Barbara also advised you to wait for the result before making a second application for yourself which you also wanted to push forward with.

Despite this risk, you chose to proceed with the application, fully aware of the possibility of rejection, in the hope that it might still be approved. Our team then carried out the consultation, advice, and submission work as instructed.

As always, we provide our professional opinion, but we cannot influence or guarantee the decisions made by the tax office or any other government authority. To use a simple analogy: it is similar to going to a car garage with a flat tyre and the mechanic advising that he can try to put a patch on the tyre but it is unlikely to be a solid and permanent fix, and really you should get a new tyre entirely - You may still choose to proceed, but the outcome remains outside the mechanic’s control.

Our offer of a credit toward future services was not an admission of fault, but a gesture of goodwill and an attempt to find a positive and fair resolution.

We remain committed to maintaining constructive and supportive relationships with all our clients. In this case, we stand by the professionalism, time, and care invested in the work carried out on your behalf.

We sincerely wish you all the best moving forward. Should you wish to continue the conversation, our Company Manager, Kristoffer, is available at kris@exactly.es and would be more than happy to discuss applying a service credit so that this experience does not result in unnecessary cost or dissatisfaction to you.

Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Exactly Accounting so far. They’re really quick to get back to you and always very helpful. They explain everything clearly and are more than happy to take care of things for you, which makes the whole process feel easy and stress-free.

Even though my advisor changed partway through, the transition was really smooth. My new advisor, Carlos Jaramillo, has been just as pleasant and helpful as the first person I worked with. Overall, the service has been efficient, professional, and reassuring. I’d definitely recommend them.

25 November 2025
Unprompted review
exactly.es logo

Reply from exactly.es

Thank you for the very kind review Ronnie. We will aim to continue to provide you with a smooth, consistent and strong support network here in Spain.

Rated 5 out of 5 stars

I am very glad to work with Exactly

Exactly is a great company! I moved to Spain at the beginning of the year, and I needed to become an autonoma within 4 days. Exactly made it possible, handled my registration, and everything related to the process. They walked me through every step and detail. My account manager, Violeta Llorca, helps me whenever I have questions regarding taxes. I am in a new country where the rules are completely different, but the transition went super smoothly, and still is. I am glad I picked Exactly.

23 November 2025
Unprompted review
exactly.es logo

Reply from exactly.es

Hi Seyma - Thank you for taking the time to leave such a complimentary review we really do appreciate lit.

Rated 5 out of 5 stars

Working with Marina Duartes has been an…

Working with Marina Duartes has been an absolute dream of ease and speed of anything we request of her. Always pleasant and professional making our life so much easier. Would highly recommend.

18 November 2025
Unprompted review
exactly.es logo

Reply from exactly.es

Thank you Julia - It is Marinas, and the wider team in generals to support you.

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