Executive Home Delivery Reviews 

745
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 337 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, highlighting the professionalism and efficiency of the staff who often go above and beyond, even with challenging access or heavy items. Many appreciate the excellent communication, including timely notifications and calls before arrival, ensuring a smooth and well-organized delivery process. Reviewers frequently mention the helpfulness of the delivery teams, who often assemble products, place them in desired locations, and remove all packaging, contributing to a first-class overall service. However, some customers experienced issues where delivery personnel refused to carry items upstairs or assemble products as expected, leaving them in an unusable state. There were also instances of difficulty contacting the company to resolve delivery discrepancies, leading to frustration for a few people.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting excellent communication,... See more

Staff

Consumers find staff to be positive, consistently praising their friendliness, professionalism, and... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, efficiency, and... See more

Product

Users describe positive interactions with product delivery and setup, often highlighting the convenience of... See more

Customer communications

Customers report positive experiences with communication, highlighting great communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Considering our house is down a narrow lane that most delivery vehicles can't get down, the two guys were very friendly and managed to walk with a heavy mattress up a steep road with not a single comp... See more

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(745)

319 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond

Delivery guys went above and beyond to make sure I got my sofa in place on the first delivery. I have a very difficult to reach address but they tried everything possible to reach me (eventually with success). Thanks a lot!

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Ben and Danny were fantastic and…

Ben and Danny were fantastic and friendly. I'm knocking off one star as they weren't trained properly regarding how to assemble the Furl sofa bed. If the Furl folks had trained the Exec Home Delivery team, that would have made it a full 5-star job.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, on time, good guys and took away all the packaging without being asked.
Couldn’t ask for better

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, great communication from getting told the delivery slot, to a call from the guys to say they were 10 mins away. They were very polite and professional, delivered and put sofa in situ where we wanted, took away all the packaging and gave excellent customer service - thank you

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery experience

Delivery driver telephoned, as promised, before arrival. Both delivery men were polite, helpful in explaining regarding the sofas purchased. They assembled the sofas quickly and cleared up afterwards. Would have no qualms using again if required.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on the day and within the…

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down twice by a different delivery company it was so nice to have a company that were so professional. Can highly recommend.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery timescale was a bit long

Delivery timescale was a bit long but i must say it was worth every week of waIting. Delivery guys were 100% and very helpful. They kept in touch right up to 15 minutes before delivery. I would buy from dfs again but im so in love with my sofa that i will have this one for ever

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Was a bit worried after seeing mixed…

Was a bit worried after seeing mixed reviews online about the deliveries but the guys were brilliant. After 2 damaged sideboards delivered from Next I opted to try somewhere new and for much cheaper. Ben and Daniel delivered and done a great job. Thanks

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery arrived in the time slot…

Delivery arrived in the time slot given. The delivery chaps were extremely helpful. They put the piece of garden furniture where we asked and took all packaging with them. It was a smooth and efficient service. Thank you.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing delivery

Tracking kept up to date called to say they would be a bit earlier than slot given amazing service from company and delivery drivers

12 May 2026
Unprompted review

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