My experience has been mixed with property solutions group after long wait times for answers. All made a lot easier with the fantastic help of Nadia who has been a constant contact with me with any is... See more
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I’ve been working with Josh from PSG on a new property purchase, and he has been brilliant throughout. He’s been incredibly responsive, helpful, and professional at every stage. I genuinely can’t faul... See more
Company replied
We are currently dealing with PSG and have specifically been dealing with Harriet and Josh. Both of them have been lovely. Very helpful with great communications from the start. They’ve been reassurin... See more
Company replied
Im so grateful to Tom, Harriot, Alison and Tracy for their kindness, patience and professionalism. I'd recommend this company any day. One particular aspect i really appreciate from all of you is... See more
Company replied
Company details
Written by the company
A single source of property services to the legal industry
Contact info
Suite 3 and 4 Flight House, CO6 2NS, Earls Colne, United Kingdom
- 0808 164 6390
- hello@propertysolutionsgroup.co.uk
- propertysolutionsgroup.co.uk
4.5
Excellent
139 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mixed experience with standout colleague
My experience has been mixed with property solutions group after long wait times for answers. All made a lot easier with the fantastic help of Nadia who has been a constant contact with me with any issues I’ve had.
17 June 2026
Unprompted review
Reply from Property Solutions Group
Thank you for taking the time to share your feedback. We're sorry to hear that delays in receiving answers impacted your experience, and we appreciate you bringing this to our attention. At the same time, we're delighted to hear that Nadia was able to provide consistent support and assistance throughout your journey. We'll be sure to pass on your kind words to her. Your feedback helps us identify areas where we can improve, and we're committed to providing a more responsive service moving forward. Thank you for choosing Property Solutions Group.
Great Team
I have been working with the PSG over the past few months and cannot praise them enough for their services, especially Nadia who has been extremely helpful in finding me a property.
10 June 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for your wonderful review and for taking the time to share your experience with us! It is fantastic to hear that your time working with Property Solutions Group has been such a positive one. We will absolutely pass your kind words on to Nadia, she is a real asset to our team and it is brilliant to hear that her dedication and hard work made such a difference in finding the right property for you. We look forward to continuing to support you and wish you every happiness in your new property.
Very professional service
Very professional service, Tracy was very helpful throughout the process and would call to make sure we had the correct information and assist where needed.
8 June 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for your kind words! We are thrilled to hear that you received such a professional and attentive service. Tracy is a wonderful member of our team and it is great to hear that her proactive approach made a real difference throughout the process. We will make sure your lovely feedback is passed on to her. Thank you again for choosing Property Solutions Group, and we hope to have the pleasure of working with you again in the future.
Jahrul has been extremely helpful in…
Jahrul has been extremely helpful in finding properties that match my criteria. He took the time to understand exactly what I was looking for and consistently presented opportunities that aligned with my goals. His communication has been excellent throughout, and he has been proactive, knowledgeable, and easy to work with.
10 June 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for your wonderful feedback! It is truly great to hear that Jahrul made such a positive impact throughout your property search. We will be sure to pass your kind words on to Jahrul, feedback like this means a great deal to the whole team. We look forward to continuing to support you and wish you every success with your property journey ahead.
Property Solutions Group
Had a great experience speaking to…
Had a great experience speaking to Jahrul Manbub! He was very knowledgeable and was able to answer my questions and arrange services to direct me to where I need to go next; with on top of this referring me to the right people! Thanks Jahrul!!
4 June 2026
Unprompted review
Reply from Property Solutions Group
Thank you for your wonderful feedback.
We're delighted to hear that Jahrul was able to assist you and provide the guidance and support you needed. We pride ourselves on delivering knowledgeable, professional service and ensuring our clients are connected with the right people and solutions at every stage of the process.
I will be sure to pass your kind comments on to Jahrul, who will be thrilled to know that his efforts made such a positive impact.
Thank you again for taking the time to share your experience, and please don't hesitate to contact us if we can assist you further in the future.
Kind regards,
The Property Solutions Group Team
Fantastic Service
I’ve been working with Josh from PSG on a new property purchase, and he has been brilliant throughout. He’s been incredibly responsive, helpful, and professional at every stage. I genuinely can’t fault the service he’s provided and would highly recommend him!
26 May 2025
Unprompted review
Reply from Property Solutions Group
Thank you so much for your kind feedback.
We’re delighted to hear that Josh provided such a positive experience throughout your property purchase. Delivering responsive, professional, and supportive service is something we pride ourselves on, and it’s fantastic to know Josh reflected those values at every stage.
We’ll be sure to pass your comments on to him.
Thank you again for your recommendation.
PSG
Great experience so far…
We are currently dealing with PSG and have specifically been dealing with Harriet and Josh. Both of them have been lovely. Very helpful with great communications from the start. They’ve been reassuring and patient whilst waiting for solicitors checks etc. Also they have been so pleased and happy for our family on purchasing our new home. We are carrying on our process with Tracy now and I’m sure it’ll continue to proceed smoothly and stress free on the part of PSG. Many thanks to you all. Megan, Adrian, Molly and Joe :)
14 May 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for your lovely feedback, Megan, Adrian, Molly and Joe!
It’s been an absolute pleasure supporting you through the process of purchasing your new home. Harriet and Josh will be so pleased to hear your kind words, we’re delighted that you felt reassured and well supported throughout.
We’ll be sure to pass your comments on to Tracy as well, and we look forward to continuing to support you through the next steps right up to completion.
Congratulations again on your new home, and thank you for choosing PSG!
Best wishes,
The PSG Team
Professional team and company
Im so grateful to Tom, Harriot, Alison and Tracy for their kindness, patience and professionalism. I'd recommend this company any day. One particular aspect i really appreciate from all of you is the way you have kept us informed from start to finish, prompt replies to emails etc, answering questions. You have made the whole process a lot less stressful
So thank you very much to each and every one of you, plus other members of the team I've heard from over the past year and a half.
I highly recommend this company as they have a superb team working for them
24 April 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for taking the time to share such a thoughtful review. We’re genuinely delighted to hear that your experience with us has been so positive.
Tom, Harriot, Alison and Tracy, along with the rest of our team, will be thrilled to know their kindness, patience and professionalism made a real difference throughout your journey. Keeping clients informed, responding promptly and making the process as smooth and stress‑free as possible are all things we care deeply about, so it’s wonderful to know this came through.
Your recommendation means a great deal to all of us. It’s been a pleasure supporting you over the past year and a half, and we truly appreciate your trust.
Property Solutions Group
We used Property Solutions to completely renovate a property
We used Property Solutions to completely clear and then renovate a property which had been allowed to deteriorate over several years and was in a terrible condition before the work began. The requirement was to clear all of the house contents and then carrying out a full re-wire and a complete re-plastering of all walls and ceilings. Once this was completed, the property was to be fully re-painted, and a new central heating system, a new kitchen and a new bathroom fitted, along with new carpets and laminate flooring throughout. In all, a considerable amount of work which took a total of eight months to complete. Harriet, our contact at Property Solutions was always friendly, helpful and totally professional throughout the whole process, eventually arranging a meeting for us to view the completed work.
Although our first impression on entering the house was very good, we were surprised to find a team of painters still working there. As a result, we felt rather obliged to hurry the viewing so as not to get in the way of work that should already have been completed. Despite that, our first impression was that the house was now bright and clean with brand new fittings – a massive improvement over its original condition.
However, we returned for a more thorough inspection about two weeks later and discovered many, many snags. The paintwork finish was extremely poor, plastering in some areas had not been finished properly, the carpet in one of the bedrooms had been very poorly laid and appliances in the kitchen (the cooker, extractor hood and a socket for a washing machine) had not been wired in – despite the insistence by a contractor to Property Solutions that they had been! The list of issues went on and on. Doors that wouldn't close, a stairwell banister completely missing and a water leak from one of the new radiators etc. etc. All relatively minor snags, but disappointing non the less. Having said all of this, we understand that with any major renovation work, things do get missed, but the measure of a company is what they do about it when things go wrong and to be fair, Property solutions took prompt action (thanks to Barry who worked directly with the contractor) to work through the extensive list of snags, completing 95% to our complete satisfaction.
23 March 2026
Unprompted review
Reply from Property Solutions Group
Thank you for taking the time to leave such a detailed and balanced review. We truly appreciate your trust in us with such a significant renovation project, and we’re pleased to hear that the transformation of the property made a strong first impression.
Harriet will be delighted to know her support throughout the process was helpful, and we’re equally glad that Barry’s involvement ensured the snagging list was worked through promptly and to your satisfaction.
We’re very sorry that you encountered so many issues during your follow‑up inspection. While, as you noted, snags can occur with a renovation of this scale, the standard of finish you initially found, particularly with the paintwork, plastering, flooring and incomplete electrical connections, was not what we aim to deliver. Your feedback is invaluable in helping us strengthen our quality checks so that future clients experience a smoother handover.
We’re grateful for your patience while the team resolved the problems, and we’re pleased that the vast majority were completed to your satisfaction. Thank you again for your honesty and for recognising the efforts of the team.
Kind regards - Property Solutions Group
Maddy was just great nothing to much…
Maddy was just great nothing to much trouble at all thankyou so much for all your help x mrs Turner
10 April 2026
Unprompted review
Reply from Property Solutions Group
Thank you so much for your kind words, Mrs Turner.
We’re delighted to hear that Maddy was able to help and made your experience such a positive one, she’ll be thrilled to see your feedback. Providing attentive and supportive service is something we really value, so it’s wonderful to know this came across.
We truly appreciate you taking the time to share your experience. Kind Regards, Property Solutions Group
As a first-time buyer
As a first-time buyer, I found the whole process quite daunting at first, but Property Solutions Group made it much easier. They were incredibly helpful throughout and always took the time to answer all of my questions clearly and patiently.
A special thank you to Joshua Burr, who was supportive whenever I needed guidance, particularly when I raised questions regarding the fee structure. His help made the experience far less stressful and much more straightforward.
I’m very grateful for the support I received and would happily recommend Property Solutions Group to other buyers.
5 March 2026
Unprompted review
Reply from Property Solutions Group
Thank you for sharing your experience. We’re delighted to hear that, as a first-time buyer, Property Solutions Group was able to make what can often feel like a daunting process much more manageable for you.
It’s especially great to know that the team took the time to answer your questions clearly and provide the support you needed along the way. We’re also pleased to hear that Joshua Burr was able to assist you with guidance when you had questions about the fee structure and help make the experience less stressful.
Your feedback means a lot, and we truly appreciate you taking the time to recommend Property Solutions Group to other buyers. Congratulations on your purchase, and we wish you all the very best in your new home.
Property Purchase
We dealt with a young lady named Maddy Evan’s who was most helpful. A great asset to Property Solutions
5 March 2026
Unprompted review
Reply from Property Solutions Group
Thank you for your kind review! We’re delighted to hear about your positive experience with Maddy. She truly is a valued member of our team, and we’re glad she was able to assist you so helpfully. We’ll be sure to pass along your lovely feedback to her. Thanks again for choosing Property Solutions Group!
Excellent service
They took action with care,patience and efficiency, over a long period. Beyond what would be expected.
6 December 2025
Unprompted review
Reply from Property Solutions Group
Thank you so much of for your kind words. We’re delighted to hear that the team was able to provide service with care, patience, and efficiency over the entire process. Going above and beyond for our clients is always our goal.
We really appreciate you taking the time to share your experience.
Property Solutions Group
Dealt with Jake Leland
Dealt with Jake Leland, very professional and easy to work along side. Very quick with his responses and never kept us waiting, always had answers to hand!
Made the process of buying a house very smooth and reassuring!
Thank you once again Jake you was great!!
4 December 2025
Unprompted review
Reply from Property Solutions Group
Thank you so much for the kind words. We’re thrilled to hear that Jake was able to make your house buying experience smooth and reassuring. It’s always our aim to provide professional, prompt, and helpful service, and we’re delighted that Jake delivered on that.
We really appreciate you taking the time to share your experience and will pass you thanks on to Jake.
Property Solutions Group
I would like to say that Grace and Vicky were so helpful.
I would like to say that Grace, who was helping me regarding the sale of my cousin's house, was extremely helpful and professional, and I felt very fortunate to be dealing with such a helpful member of your team. I would also like to thank Vicky, who was also extremely supportive and kind, when she came to allow me access to the house, prior to it being put on the market. This was a very sad time for me and for the rest of our family, and Vicky's support made it easier than it would otherwise have been. Many thanks and best wishes to both Grace and Vicky.
5 September 2025
Unprompted review
Reply from Property Solutions Group
Thank you so much for your thoughtful review. We’re truly grateful for your kind words about Grace and Vicky - it means a lot to know their support made a difference during such a difficult time. We’re proud to have Grace on our team and will be sure to pass on your thanks to Vicky as well. Wishing you and your family all the very best.
Absolutely delighted with service and…
Absolutely delighted with service and professionalism of all at PSG, especially Alison, who worked tirelessly to progress the sale of our home to a very satisfactory conclusion. I Would highly recommend anyone wishing to sell their property, hassle free, to give PSG a try as I'm certain you will receive 100% focus and satisfaction from their amazing team.
12 September 2025
Unprompted review
Reply from Property Solutions Group
Hi Peter,
Thank you so much for your kind words and generous feedback. We’re absolutely delighted to hear that you were pleased with the service and professionalism you received from the team-especially Alison, who truly went above and beyond to ensure your sale progressed smoothly.
It means a great deal to us that you felt supported throughout the process. Property transactions can be complex, and we’re proud that our team was able to make it feel hassle-free and deliver a result you’re happy with.
Your recommendation is sincerely appreciated, and we’re grateful you chose PSG to guide you through such an important milestone. Wishing you all the very best in your next chapter and if we can ever assist again, we’d be honoured to do so.
Warm regards, Craig Plimmer
Awful experience awful operatives
This company is an example of profiting from poverty. They work by employing contractors on a self employed basis. I don't think skill comes into. My last review was flagged as I used the person's name however positive review with peoples names stay a self example of manipulation.
Operatives did absolutely nothing made lots of assesments and judgements the operative was aggressive maybe triggered by the colour of my skin and where so rude even in the carpark shouting and using my name. Tried to complain directly to the company they ignored me. With plenty of other businesses out there I just don't know why anyone would need to or want to use this one. South Yorkshire
14 August 2025
Unprompted review
Reply from Property Solutions Group
Hi Alisha,
Thank you for your feedback. We take these concerns seriously and want to clarify again that your comments relate to a contractor-not Property Solutions Group (PSG) directly.
PSG was asked to assist the estate in sourcing quotes for required works. We provided several options, and the contractor was selected by the estate-not by PSG. We did not manage or oversee the contractor’s conduct, nor were we involved in their operational decisions.
Your review includes serious allegations, including claims of discriminatory behaviour. We find these deeply troubling and want to be clear: PSG is proud to be an inclusive organisation, with a team from diverse backgrounds. Any suggestion of discrimination by our staff is unfounded and unfair.
We understand how distressing it can be to feel mistreated, and if you have a formal complaint regarding the contractor, we are more than willing to support you in raising it with the appropriate parties. Should the concerns be substantiated, we would advocate for their removal from future engagements we assist with. You’re welcome to contact me directly-I’ll do what I can to help and escalate the matter to the contractor’s owner.
Regarding your previous review: it was not removed because you named the contractor, but because it related to another business entirely and did not meet Trustpilot’s guidelines for relevance.
We respectfully ask that reviews reflect PSG’s actual role in this matter. Misrepresenting our involvement risks unfairly damaging the reputation of a team that was not responsible for the conduct described.
We remain committed to fairness, professionalism, and respectful engagement in all our work. Please feel free to reach out to me directly at craig.plimmer@psgroup.uk.com if you’d like to discuss this further.
Kind regards, Craig Plimmer
Great work & stressfree from Jake
We were supported & helped hugely by Jake from the very beginning of our , sometimes difficult journey in purchasing our new home. With his friendly, professional & problem solving manner we were able to get through a few difficulties with him guidance & knowledge. He is a great asset to the company.
Highly recommend Jake.
Many thanks for the work you put in.
Sean & Charlene
4 September 2025
Unprompted review
Reply from Property Solutions Group
Hi Sean & Charlene,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Jake was able to support you through the ups and downs of your home-buying journey. His calm, solution-focused approach is exactly what we aim for, and it’s fantastic to see that reflected in your feedback.
We’ll be sure to pass this on to Jake-he’ll be delighted to know he made a real difference. Wishing you both every happiness in your new home.
Warm regards,
I will never go with these again …
Yes you dealt with my parents esatate yes, and sold at stupid price and we was nevrr spoken to about how you dealt with this sale , has when i spoke with a agent we were never allowed to be told anythink had always go back to you in which we wasnt up dated at all never for replies, you dealt with the house under our noses , sorry if you dnt like my review but there is no lies here at all.
You was dealing with my mums estate so yes this involves you do dnt try make it this doesn't involve you has it does. I'm allowed a opinion and this is true to my knowledge .
And yea i was with you , you dealt with our inheritance zoe thn passes to joah a bloody junior in training ...I will never go with these again nothink but trouble, very rude in emails , offered go in talk wouldn't allow , my mum been passed away nearly 3 years my sister can't get her inheritance they said she has tell thm in writing what she wants for my mum paid good money to these people when she was alive 😢 they made many mistakes on way undercut our inheritance so had wait longer to be rectified no remorse from these people all can say is stay clear if inheritance your dealing with .
12 March 2025
Unprompted review
Reply from Property Solutions Group
Hi Gail,
Thank you for taking the time to share your thoughts again. I understand this has been a deeply emotional and frustrating experience for you and your family, and I’m genuinely sorry for the distress it has caused.
However, I must respectfully reiterate that Property Solutions Group (PSG) was not responsible for managing your mother’s estate or the inheritance process. Our involvement was limited to the sale of the property, which we carried out at no cost to your family and strictly in accordance with the instructions provided to us.
To clarify, PSG does not reduce property prices independently. Price adjustments are only considered when a property receives little or no interest, and even then, we can only act on formal instruction from the executor of the estate-whether that be a Trust, solicitor, charity, yourself, or your sister. We follow the direction of whomever your mother legally appointed to oversee her affairs.
Matters relating to inheritance, communication with Zoe and Joah, and any delays or decisions regarding your sister’s entitlement are entirely outside PSG’s remit. These are handled by the trust company, and we’ve previously encouraged you to direct those concerns to them so your family can make progress.
I understand you feel let down, and I’m sorry that your experience with the wider process has been so difficult. However, continuing to direct these frustrations toward PSG misrepresents our role and unfairly damages the reputation of a team that was not involved in the issues you’ve described.
We’ve responded to your concerns multiple times and offered support where possible. At this stage, we must respectfully step back. If you wish to pursue this further, I recommend contacting the trust company directly. Should you choose to respond to my email, I will gladly support you in reaching the relevant party.
Wishing you and your family peace and resolution.
Kind regards, Craig Plimmer
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