Property Solutions Group Reviews 140

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Very easy to deal with. The purchase process was simple and intuitive to follow. Nadia was very helpful and lovely to talk to. She was speedy and clear with communication leaving no room for confusion... See more

Company replied

Rated 4 out of 5 stars

My experience has been mixed with property solutions group after long wait times for answers. All made a lot easier with the fantastic help of Nadia who has been a constant contact with me with any is... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Josh from PSG on a new property purchase, and he has been brilliant throughout. He’s been incredibly responsive, helpful, and professional at every stage. I genuinely can’t faul... See more

Company replied

Rated 5 out of 5 stars

We are currently dealing with PSG and have specifically been dealing with Harriet and Josh. Both of them have been lovely. Very helpful with great communications from the start. They’ve been reassurin... See more

Company replied

Company details

  1. Estate Agent

Written by the company

A single source of property services to the legal industry


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

140 reviews

5-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service and support from Maddy

Maddy has been extremely helpful and very reliable throughout the process. She was always prompt in her responses, kept me updated, and made the entire experience much easier. I would highly recommend both her and the company to anyone in need of assistance. Thank you!

16 December 2024
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Thank you for your kind words for Maddy and any of course any recommendations are always welcome!

From all @ PSG

Rated 5 out of 5 stars

Exceptional Service from Joshua Burr at Property Solutions Group

We had an excellent experience working with Joshua Burr at Property Solutions Group. From start to finish, Joshua provided a super-fast and efficient service. His communication was exceptionally clear, ensuring every step of the process was seamless. He was incredibly supportive, kind, and highly professional, making the entire process smooth and stress-free. We truly appreciated his dedication and would highly recommend both him and the company. Thank you, Joshua, for your outstanding service!

3 December 2024
Unprompted review
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Reply from Property Solutions Group

Thank you for your lovely words for Joshua!

Exceptional communication & stress-free is exactly what we aim for.

Best of luck

From all @ PSG

Rated 5 out of 5 stars

Great Experience for FTB

Recently worked with Maddy Evans at Property Solutions Group, and she made the process of putting in an offer and progressing to STC straightforward and stress-free. Her communication was excellent, consistently prompt and clear, and she handled all my queries efficiently. Maddy's professionalism and approachability made the experience much easier than I anticipated. I would highly recommend her and PSG to anyone navigating the property market.

20 November 2024
Unprompted review
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Reply from Property Solutions Group

Hi Brendan,

Communication is so important to us here as PSG so to hear Maddy has made your purchase so efficient makes us very happy!

Good luck with your move.

From all @ PSG

Rated 5 out of 5 stars

Highly recommend

Great company to deal with. Extremely helpful and reliable and completed work to a very high standard.

14 November 2024
Unprompted review
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Reply from Property Solutions Group

Thank you for your review - We really do value your feedback :)

From all @ PSG

Rated 5 out of 5 stars

Joshua Burr has been incredibly helpful…

Joshua Burr has been incredibly helpful in helping us secure the purchase of our new home. Very responsive and it means we’ve managed to sort everything out in record time! ☺️

23 October 2024
Unprompted review
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Reply from Property Solutions Group

Hi Lydia,

So glad that Joshua has been so helpful within your new home process!

We wish you well

From all @ PSG

Rated 5 out of 5 stars

As a first-time buyer

As a first-time buyer, I sincerely appreciate Joshua Burr's help in navigating the paperwork and for his prompt responses. Thank you so much for it.

27 September 2024
Unprompted review
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Reply from Property Solutions Group

Hi Ria,

Joshua is over the moon with your review - Thank you so much.

Best of luck

From all @ PSG

Rated 5 out of 5 stars

Joshua Burr has provided an excellent…

Joshua Burr has provided an excellent service and has always answered questions quickly

6 September 2024
Unprompted review
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Reply from Property Solutions Group

Hi Nick,

Thank you for the wonderful feedback for Joshua.

Best of luck in your new home.

From all @ PSG

Rated 1 out of 5 stars

Would give a Minus If i could!!

Would give a Minus If i could!!

Reduced the value of my property sale from 390 to below 330 to get leads!!

when asked to remove this sale and all listings (which they confirmed) its can still be found by other companies!!

A poor marketing tactic of theirs knocked the value of my house by almost £80k! Im now not getting offers over 300 because buyers can see their last listing at 330.

I have emailed them many times but they still can't fix this!!

My house was worth 360 5 years ago by the bank!!

I delt with Harriet!

I WOULD AVOID

1 January 2024
Unprompted review
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Reply from Property Solutions Group

Good Afternoon Tilak,

After discussing this matter with you, we do apologise for your experience, but as explained all reductions were agreed with yourself and data is held on Rightmove which is out of our control to be able to remove.

Kind Regards,
Faye

Rated 5 out of 5 stars

I recently dealt with Joshua Burr who…

I recently dealt with Joshua Burr who has been excellent throughout the whole process. He has been very prompt with responses and managed to book viewings without any hassle.

21 June 2024
Unprompted review
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Reply from Property Solutions Group

Hi Gowda,

Thank you for the lovely feedback for Josh, he is very grateful!

Thanks again,

From all @ PSG

Rated 5 out of 5 stars

Above and beyond all expectations

Well, I am a writer by profession, but to be honest, I am stumped about what to say. I can only sing the praises of Josh Burr who was fantastic from start to finish and went well out of his way to make sure he did his best to deal with my needs in a very personalised way. It was nice to be treated as a person rather than a number or a client.

3 May 2024
Unprompted review
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Reply from Property Solutions Group

Thank you for the amazing feedback for Josh. We always want to ensure our clients are dealt with on a personal level.

Thanks again, from all @ PSG

Rated 5 out of 5 stars

Very Helpful staff

Very Helpful staff, sort out things promptly and efficiently, I usually receive their responses within a day. Special thanks for Mr Leland he helped a lot during the process, wish your business great success

22 March 2024
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Thank you for the wonderful feedback for Jake, he is over the moon. We wish you all the best in your new home.

From all @ PSG

Rated 5 out of 5 stars

Southey & Co

Abbie and Rebecca did a very professional job with lots of patience which helped the whole situation run smoothly. I was able to deal direct with them which speeded up the whole process. First class.

1 March 2024
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Hi Richard,

Thank you so much for your kind words for Abbie & Rebecca, we are so glad everything went smoothly for you.

From all @ PSG

Rated 1 out of 5 stars

AVOID AVOID!!!

Where to begin with this bunch of cowboys!?
DO NOT USE THEM!!!
I'll repeat that: UNDER NO
CIRCUMSTANCES HAVE ANYTHING TO DO WITH THEM AND AVOID LIKE A PLAGUE!!!
This people will put your house in the market for months and won't do anything to get buyers and then they have the audacity to say that your house is not selling because you need to reduce the price??? (BELOW MARKET VALUE???). When our house was put in the market by a local agency, it was sold in 4 days! they are incompetent and the lack of professionalism is shocking specially from Alison Lane. It's absurd the commission that they receive for doing absolutely nothing! Avoid at all costs!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

GEORGIA CANNELL 🙌

Georgia Cannell was brilliant throughout the whole process of when I first showed interest in the property. She was available when I needed help, happy to answer all my questions and she was very friendly and personable. She really has kicked off my first time buying experience with a positive! Thank you so much for all your help.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

I have recently been liaising Jake for…

I have recently been liaising Jake for a property purchase, he has been lovely to deal with being extremely prompt, clear and helpful. I have been really pleased with the service until now and would highly recommend.

9 January 2024
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Thank you so much for the wonderful feedback for Jake.

We pride ourself on great customer service and thank you for the recommendation!

From all @ PSG

Rated 5 out of 5 stars

Outstanding.

Used this firm recently for buying another property. Jake was a delight and made the process easy and manageable, was always happy to pick up the phone and assist or give advise. Would highly recommend

22 December 2023
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Hi Jack,

Thank you for using Property Solutions Group again, we really appreciate that.

Jake is also of course over the moon with your feedback.

From all @ PSG

Rated 5 out of 5 stars

This is our first experience dealing…

This is our first experience dealing with Property Solutions in buying our first home. Georgia Cannell has been so knowledgeable, helpful and supportive throughout the whole process giving us the reassurance we valued highly. I would highly recommend them as a company as they value good customer service and exceptional communication skills. Thank you Georgia for all your help!

8 November 2023
Unprompted review
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Reply from Property Solutions Group

Hi Julie,

Thank you so much for the feedback for Georgia, we pride ourselves on customer service and communication so its so lovely to hear.

From all @ PSG

Rated 5 out of 5 stars

Friendly and efficient

I dealt with Property Solutions Group concerning a probate sale. My initial contact was Harriet Gold. I must say she provided excellent service, she was approachable and efficient always keeping me informed during a difficult time.

21 June 2023
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Hi Maureen,

Harriet is so pleased she could you help you through this difficult time and we really do value your feedback!

Thank you from all @ PSG

Rated 5 out of 5 stars

This is the second time I have dealt…

This is the second time I have dealt with this company following the success of my previous property in 2019 and this time has been just as easy as last time. Georgia and Jake have been an absolute pleasure to deal with, extremely polite, friendly, extremely knowledgeable and always happy to advise with nothing being too much trouble. I feel the support given by both has been second to none.

7 July 2023
Unprompted review
Property Solutions Group logo

Reply from Property Solutions Group

Hi Dave,

We cannot ask for any better feedback than a repeat customer! Thank you so much for putting your trust in us twice, we really do appreciate it!

Thanks again,

All @ PSG

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