Exeter Finance Reviews 15,172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,123 reviews, reviewers overwhelmingly had a great experience with this company, often finding approval for loans when other lenders had declined them. Customers frequently commend the staff for being patient, informative, and providing excellent customer service, making the process straightforward and efficient. The overall service is described as excellent, with many appreciating the ease and speed of the refinancing process and the user-friendly online portal. However, some people expressed dissatisfaction with the payment system, citing issues with immediate drafting of payments, slow processing, and confusion regarding early payments. There were also mentions of difficulties with the online login process and concerns about the electronic transfer of funds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their patience, helpfulness, and informative... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the ease and speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Customer service

People report positive experiences with customer service, highlighting the politeness and helpfulness of... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing satisfaction with lowered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Approval when I couldn't get approved anywhere else- not happy with the outrageously high interest rates! Especially since you already took the full loan amount from my Strawman account and then you a... See more

Company replied

Rated 5 out of 5 stars

I recently refinanced using AutoApprove and Exeter came back in less that 12 hours with my new terms and conditions, lowering both my payment and the APR. And the fact that they're based out of the N... See more

Company replied

Rated 5 out of 5 stars

Jason and Juan were amazing, great customer service, straight forward down to business got the job done and had me walking out with the car i went specifically to see! This is the place to go for your... See more

Company replied

Rated 5 out of 5 stars

Exeter Finance reviewed our information quickly and gave us an answer with too much of a wait. The online portal is user friendly. Great experience overall.

Company replied


Company details

  1. Non-bank financial service
  2. Car finance and loan company
  3. Financial Institution

About Exeter Finance

Written by the company

Exeter Finance

Making vehicle ownership possible for everyone.

At Exeter®, we make getting into a new vehicle possible with flexible auto loans designed to fit your needs. Whether you’re shopping for your next vehicle or looking to refinance for better terms, we’re here to help you every step of the way.

Helping People Get Where They Want To Go

Helping People Get Where They Want To Go

Vehicle ownership is so much more than just a way to get around. It’s how you get your kids to school, baseball games, and doctor’s appointments. It’s how you get to work and the grocery store when you get off. It’s about your freedom, opportunity, and ability to pursue dreams.

Life can throw curveballs, and we believe everyone deserves a second chance. We’re not just financing vehicles – we’re helping you build your future.

Visit Exeter Finance®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15k reviews

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Rated 5 out of 5 stars

Great customer service very friendly

Great customer service very friendly

7 May 2026
Exeter Finance logo

Reply from Exeter Finance

Thanks for the kind words, Robert - that’s the kind of experience we try to deliver every time. If you need anything else from us, we're always glad to help.

Rated 1 out of 5 stars

I don't even know who this company is

I don't even know who this company is. Just keep getting emails and text to finish something I have never started. Customer service could not answer anything and I could barely understand her.

29 May 2026
Rated 5 out of 5 stars

Great and excellent

Great and excellent

29 May 2026
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Reply from Exeter Finance

Appreciate you—great and excellent is what we like to hear. We’ve got you anytime you need us.

Rated 5 out of 5 stars

Gave me several options fast and very…

Gave me several options fast and very helpful and affordable

25 May 2026
Exeter Finance logo

Reply from Exeter Finance

Glad to hear it came together quickly and gave you some solid options that worked for your budget. That’s exactly the kind of experience we want people to have. Thanks for sharing it with us!

Rated 5 out of 5 stars

Website was easy-to-use and understand.

Website was easy-to-use and understand.

25 May 2026
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Reply from Exeter Finance

Appreciate that! We try to keep things simple, so you’re not clicking around wondering what to do next. Glad the site felt easy to use — thanks for sharing your experience!

Rated 5 out of 5 stars

They give me a chance that no other…Seconds Chance

They give me a chance that no other company would. Thanks to Exeter I have put back my life n order.

25 May 2026
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Reply from Exeter Finance

That’s really great to hear. We’re glad we could help when others couldn’t, and even better that things are feeling back on track for you. We appreciate you sharing this, Joseph.

Rated 5 out of 5 stars

They managed to get my car payment…

They managed to get my car payment refinanced to a lower payment

25 May 2026
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Reply from Exeter Finance

Glad we could help get that payment down for you—that’s a win. If you need anything, just give us a shout - we're always glad to help.

Rated 5 out of 5 stars

WELL

WELL, I HAVN'T HAD MUCH TIME WITH YOUR COMPANY YET BUT SO FARE EVRYTHING IS GREAT.

22 May 2026
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Reply from Exeter Finance

No worries at all — we’re just glad to hear everything’s been going great so far! Thanks for taking a moment to share that with us, and welcome to Exeter. We’re here if you need anything.

Rated 1 out of 5 stars

This company double charges people with…

This company double charges people with bankruptcy’s or fair credit.

8 May 2026
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Reply from Exeter Finance

If you have questions about your loan, please call us at (800) 321-9637. We’d be happy to discuss with you. You can also learn more about your loan in our Customer Center.

Rated 5 out of 5 stars

Fast and easy

24 May 2026
Exeter Finance logo

Reply from Exeter Finance

Love to hear it — fast and easy is the goal. Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

Very helpful and website they use is…

Very helpful and website they use is very easy to navigate

24 May 2026
Exeter Finance logo

Reply from Exeter Finance

Thanks for that — glad to hear everything was helpful and the site was easy to use. We try to keep things simple so you can get where you need to go without any extra clicks or confusion. We're always here if you need anything, Adrienne.

Rated 5 out of 5 stars

Easy financing and terms

Easy financing and terms

24 May 2026
Exeter Finance logo

Reply from Exeter Finance

Appreciate you sharing that! Glad the financing and terms were simple and made sense — that’s how it should feel. If you ever need anything, we're just a call or click away.

Rated 1 out of 5 stars

The worst company bad customer service…

The worst company bad customer service they screw up your account avoid this company at all cost unless you love headaches and agents with bad attitude.

29 May 2026
Unprompted review
Exeter Finance logo

Reply from Exeter Finance

We’re sorry to hear about your experience, William. This is not how we want our customers to feel about our service. Please call us back at (800) 321-9637, and let’s make this right. We appreciate your feedback.

Rated 5 out of 5 stars

Very punctual

7 May 2026
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Reply from Exeter Finance

Appreciate the note! We’re glad everything stayed on time and things went smoothly. Thanks for sharing your experience with us, Lisa. If you need anything else, give us a shout.

Rated 5 out of 5 stars
Exeter Finance logo

Reply from Exeter Finance

Thanks so much! Short and sweet — we'll take it. We're glad you had a great experience and appreciate you taking a moment to share it.

Rated 5 out of 5 stars

Very smooth process during my purchase

Very smooth process during my purchase

28 May 2026
Exeter Finance logo

Reply from Exeter Finance

Thanks for the review, Penny! We love hearing that the process went smoothly. Buying a vehicle comes with enough decisions already, so we're glad financing was one less thing to worry about.

Rated 5 out of 5 stars

The agent I was working with

The agent I was working with, Alberto, is great. He was very patient and did everything he could to help me. I greatly appreciate him.

24 May 2026
Exeter Finance logo

Reply from Exeter Finance

We're glad you had such a positive experience and felt supported every step of the way. Thanks for taking the time to leave a review, Elaine - we appreciate it!

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