Exeter Finance Reviews 15,172

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,123 reviews, reviewers overwhelmingly had a great experience with this company, often finding approval for loans when other lenders had declined them. Customers frequently commend the staff for being patient, informative, and providing excellent customer service, making the process straightforward and efficient. The overall service is described as excellent, with many appreciating the ease and speed of the refinancing process and the user-friendly online portal. However, some people expressed dissatisfaction with the payment system, citing issues with immediate drafting of payments, slow processing, and confusion regarding early payments. There were also mentions of difficulties with the online login process and concerns about the electronic transfer of funds.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their patience, helpfulness, and informative... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the ease and speed... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of navigation and... See more

Customer service

People report positive experiences with customer service, highlighting the politeness and helpfulness of... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing satisfaction with lowered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Approval when I couldn't get approved anywhere else- not happy with the outrageously high interest rates! Especially since you already took the full loan amount from my Strawman account and then you a... See more

Company replied

Rated 5 out of 5 stars

I recently refinanced using AutoApprove and Exeter came back in less that 12 hours with my new terms and conditions, lowering both my payment and the APR. And the fact that they're based out of the N... See more

Company replied

Rated 5 out of 5 stars

Jason and Juan were amazing, great customer service, straight forward down to business got the job done and had me walking out with the car i went specifically to see! This is the place to go for your... See more

Company replied

Rated 5 out of 5 stars

Exeter Finance reviewed our information quickly and gave us an answer with too much of a wait. The online portal is user friendly. Great experience overall.

Company replied


Company details

  1. Non-bank financial service
  2. Car finance and loan company
  3. Financial Institution

About Exeter Finance

Written by the company

Exeter Finance

Making vehicle ownership possible for everyone.

At Exeter®, we make getting into a new vehicle possible with flexible auto loans designed to fit your needs. Whether you’re shopping for your next vehicle or looking to refinance for better terms, we’re here to help you every step of the way.

Helping People Get Where They Want To Go

Helping People Get Where They Want To Go

Vehicle ownership is so much more than just a way to get around. It’s how you get your kids to school, baseball games, and doctor’s appointments. It’s how you get to work and the grocery store when you get off. It’s about your freedom, opportunity, and ability to pursue dreams.

Life can throw curveballs, and we believe everyone deserves a second chance. We’re not just financing vehicles – we’re helping you build your future.

Visit Exeter Finance®


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15k reviews

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Rated 5 out of 5 stars

Honestly I went in not knowing if I…

Honestly I went in not knowing if I would be able to get financing for a vehicle that I could rely on and Exeter came through giving me a opportunity and that's all I could ask for

18 May 2026
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Reply from Exeter Finance

We love hearing stories like this. Sometimes all you need is a chance, and we're glad we could be part of making that happen. Enjoy the ride, Chris!

Rated 5 out of 5 stars

Simple

Simple, easy process

24 May 2026
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Reply from Exeter Finance

Thanks for sharing, Frank! We're glad the process was smooth and easy. That's exactly what we aim for. We appreciate you taking the time to leave a review and are always here if you need us.

Rated 5 out of 5 stars

I recently refinanced using AutoApprove…

I recently refinanced using AutoApprove and Exeter came back in less that 12 hours with my new terms and conditions, lowering both my payment and the APR. And the fact that they're based out of the North Texas-DFW area is a plus. It's a 15 minute drive to their offices.

23 April 2026
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Reply from Exeter Finance

Your satisfaction is what drives us every day. If you need any assistance, feel free to call us at (800) 321-9637 or contact us through MyAccount. Thank you for the review!

Rated 5 out of 5 stars

Great service

Great service

23 May 2026
Exeter Finance logo

Reply from Exeter Finance

That's so great to hear! Contact us anytime for help - we're here for you.

Rated 5 out of 5 stars

Great experience

Great experience! Great customer service! Highly recommend

23 May 2026
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Reply from Exeter Finance

We are so happy you had a great experience and appreciated our customer service. Thank you!

Rated 5 out of 5 stars

Exeter worked with me for several days

Exeter worked with me for several days, until I found the best vehicle possible within my budget. They were patient, informative and kind.

23 May 2026
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Reply from Exeter Finance

We're so glad we could help you find the perfect vehicle. Your kind words mean a lot to us! Thank you for your positive feedback.

Rated 1 out of 5 stars

this company is a rip off they…

this company is a rip off they charge you outrageous fees to where you can never pay off a car. i started with 18,000 and after 5 years i still owe 13000. how is that possible. please do not do business with this company.

28 May 2026
Unprompted review
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Reply from Exeter Finance

Hearing this isn’t cool, but we do appreciate your feedback. Give us a shout at (800) 321-9637 to discuss this further. We want to make this right again if we can.

Rated 5 out of 5 stars

Great experience

Was a great experience thank you

7 May 2026
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Reply from Exeter Finance

So glad to hear that! Our goal is to make the experience smooth and hassle-free for you. Reach out if you have any questions or need additional assistance with MyAccount.

Rated 5 out of 5 stars

Well y'all listen to what I said that I…

Well y'all listen to what I said that I wanted to look at, and some how y'all got me in a brand new car. The payments are a little more than what I wanted, but since the car was new and the color was right it turned out to be ok.

22 May 2026
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Reply from Exeter Finance

We’re happy to hear you’ve been happy with your experience. Your satisfaction is always our top goal – we’re here for you!

Rated 5 out of 5 stars

They work so hard to get me in a ride…

They work so hard to get me in a ride ,, they did a great job, and the sales represented that dealt with me was very patient and polite well spoken and I would recommend anybody to y'all because of the sweet representative that help me

21 May 2026
Exeter Finance logo

Reply from Exeter Finance

That’s great news! We love it when our customers have a great all-around car-buying experience. Thank you for your feedback.

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