After being told items were not available i would get a full refund, I have been waiting a month and still no refund. My emails and messages are being ignored.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think the manager who i spoke to is so rude. IF YOU ARE BLIND THEY WILL NOT TELL YOU THAT THE INSURANCE WONT COVER FOR THE FIRST 2 MONTHS. (They send in email) which isn’t appropriate for every pers... See more
My Trinidad dwarf sling and live food arrived safely and well packed after a short delay due to freezing temperatures which is understandable and in the spiders best interests. Will highly recommend a... See more
I have made many purchases from Exotic Pets, the first being an aquatic sharp ribbed newt. They gave me excellent advice about habitat, temperature and food etc. Following their advice my newt, and 4... See more
Company details
Information provided by various external sources
Exotic-Pets.co.uk offers a great range of exotic pets for sale - from spiders and snakes through to frogs, toad and tortoises. We also offer a great range of livefood, dried food and pet supplies - from starter kits and housing through to heating, lighting and books about your pet.
Contact info
Bagthorpe Farm, Old Brampton, S42 7JH, Chesterfield, United Kingdom
- 01246 568390
- exotic-pets.co.uk
2.8
Average
157 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a baby female Rainbow Boa for …
Ordered a baby female Rainbow Boa for my birthday and had her couriered for the first time ever. Absolutely over the moon with the service, delivery and over health of my snake!
Will definitely be ordering a lot more livestock in the future!
Thanks guys!!
7 September 2017
Unprompted review
super mack snow tremper leopard gecko
I bought a super leopard gecko from exotic pets and he arrived within 5 days of my order & is one of the healthiest and tamest geckos I have ever seen. Will be buying here again! Thanks so much :)
27 April 2017
Unprompted review
Excellent
I've had both goods and animals from exotic pets and always found them to be excellent. Everything is well packed and they are happy to advise if you have a query. Great customer service.
7 December 2016
Unprompted review
Fab service
I have brought of exotic pets lots of times always fab service top bugs and animals a++++ all round
6 October 2016
Unprompted review
Absolutely fantastic
I was ordering from exotic pets when they were on eBay. I went to order one day and the live food was gone, I panicked as I've used others off eBay and they haven't even been half as good as these guys. Managed to contact them ( great relief ) and have been ordering through the website ever since. The food still amazes me. I especially love the fruit beetle grubs, All big fat and juicy haha my beardies love them. All the other live food I've had is excellent too, all have been nice and healthy. I have never had a problem with anything when ordering through their website, and if I've ever needed to call up they are always polite and so helpful. Would 110% recommend exotic pets, I will never use anybody else now. I think it would be very hard to find anyone else up to exotic pets standards.
31 July 2016
Unprompted review
Above and beyond all expectations 11/10
I have always been reluctant to order online from new places . But I looked at reviews and took the plunge . Perfect all round couldn't be happier , quality products and animals delivered on time . Great pre sales advise and most importantly great customer communications and advise even after the sale completed . Would recommend to all you won't be disapointed .
28 July 2016
Unprompted review
Excellence
Exotic pets are the best pet store I've ever dealt with. Excellent level of customer service. They are committed to their customers. Always healthy livestock with follow on help and advice if required. I bought a young Royal Python off them and it's the best feeder I've ever seen. Rarely refuses a feed. My 5 horned frogs all arrived very healthy and readily started feeding. They are all healthy and happy and again rarely refuse a feed. I highly recommend exotic pets to any novice or experienced herpetologist.
25 July 2016
Unprompted review
Amazing people, amazing service!
The people who run this company are incredibly nice and are willing to help with any problem a person may face as the animals in their care are their top priority. The company itself is 5 star and I would highly recommend this company for ordering live food and other products over any other company.
I myself, have ordered many tubs of fruit flies off of them and personally I have never seen as many great quality flies in a tub as the ones they sell here, there are more in a tub than what most pet shops sell and they last a long time too. Their other products are of a high quality as well.
I'd recommend this company to absolutely anyone. :)
25 July 2016
Unprompted review
Always First Class
I have used Exotic Pets for a variety of livefoods on many occasions and have always received a fast and reliable service.
23 July 2016
Unprompted review
Excellent Company
I've had several orders over a number of years from this company and always experienced excellent service. Cant think of any negative points to buying from them
22 July 2016
Unprompted review
Great to deal with
I bought some tarantulas a few weeks ago and they all arrived quickly and well packed. I bought some red eyed tree frogs and a couple of green anoles last week and they have just been delivered by courier. First class service from exotic-pets.co.uk
23 June 2016
Unprompted review
quality
very happy with this company they take great care very pleased 100%
17 March 2016
Unprompted review
Excellent
I have purchased many reptiles and invertebrates from Exotic-pets and ive never had any issues. All the animals have always been in great health and i have always received great advice from both Chris and Karen. The website is easy to use and care guides are very detailed.
16 March 2016
Unprompted review
Excellent !
We have purchased both live animal and various accessories from Exoticpets.co.uk , the goods and quality of service has always been excellent. The staff are very friendly and knowledgeable , we'll continue to use them. Highly recommended
16 March 2016
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.