Express Medicals Plc Reviews 2,791

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 804 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease during their medical procedures. Many highlight the excellent customer service, noting that the process was smooth, efficient, and well-explained from start to finish. People appreciate the welcoming atmosphere and the detailed explanations provided, which helped alleviate any anxiety. However, some people mentioned dissatisfaction with the service, feeling rushed and that their concerns were not adequately addressed. A few other people also felt that the assessment was too quick and lacked proper discussion, impacting their overall experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the process was smooth,... See more

Customer service

Consumers find customer service to be exceptionally positive, with many reviewers describing it as the best... See more

Location

Users describe ambiguous interactions with location, with some customers mentioning specific addresses like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex from your Milton Keynes branch is a top lady makes you feel so at ease she’s such a lovely approachable lady, the whole process was smooth not rushed at all would recommend anyone to go and see... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

Lee was superb. Genuinely the best customer service I think I’ve had anywhere, for anything, for a very long time. He was totally professionally but used his natural humour to put me at ease. Medicals... See more


Company details

  1. #1 of 8 best companies in Occupational health service
  2. #1 of 4 best companies in Drug Testing Service
  3. #2 of 36 best companies in Mental Health Services
  4. #1 of 2 best companies in Occupational Medical Doctor
  5. #4 of 17 best companies in Occupational Safety and Health
  6. #1 of 2 best companies in Doctor referral service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amber was really good

Amber was really good. Made me feel at ease. I normally have white coat syndrome and gives me high blood pressure readings but even that came back normal which is a credit to her. She explained all of my results with me. Thank you for a pleasant experience

26 May 2026
Unprompted review
Rated 5 out of 5 stars

WAH medical by Chedell

Had my WAH by Chedell at the derby centre. Very friendly and professional. Explained everything (even though I passed) on ways to improve. Well happy

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Good medical

Very efficient and thorough and Laura was really good and made me feel at ease through the medical

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional person

Very professional, and didn’t just rush through the medical took time to listen and even offered advice on some issues, and had a very down to earth attitude on 1to1 conversation, and certainly made me feel at ease taking the medical , highly Rate Jenny as a friendly helpful person.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Amber H was absolutely fantastic

Amber H was absolutely fantastic. Extremely informative and made me feel very much at ease throughout each stage of the medical. She explained everything so clearly and was so kind and smiley. A fantastic experience for what can be a daunting time. Thanks for all you help Amber.

Arran.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

What a great person Alex is

I’ve had multiple medicals with medical express and I can say this most recent medical was the best one yet, Alex at Milton Keynes was so down to earth and very inviting. I hope to have Alex again next time I attend the centre

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Jenny is a legend

Jenny is a legend, looked after me and explained bits I was curious about. Never made me feel anxious or embarrassed about any of the procedures and was very professional.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a nice service

Had a nice service, even though I arrived earlier I still got served early. No time was wasted and the results came out on time

18 May 2026
Unprompted review

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