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Express Medicals Plc Reviews 

2,860
•
TrustScore 5 out of 5

4.9

Occupational health service
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Review summary

Created with AI, based on recent reviews

Considering 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease throughout the process. The service is frequently highlighted as excellent, with many appreciating the detailed explanations and efficient procedures. Reviewers are particularly impressed with the smooth user experience, noting that appointments are often on time and conducted without fuss. However, some people mentioned that signage to the medical center could be improved, and a few noted that some reception staff appeared unhappy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism, efficiency,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the professionalism and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

Customers had ambiguous experiences with location, with some finding it to be the best place for a medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Company details

  1. #1 of 7 best companies in Occupational health service
  2. #1 of 4 best companies in Drug Testing Service
  3. #2 of 34 best companies in Mental Health Services
  4. #1 of 1 best companies in Occupational Medical Doctor
  5. #4 of 16 best companies in Occupational Safety and Health
  6. #1 of 2 best companies in Doctor referral service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(2,860)

808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Dr Jenny

Dr. Jenny was amazing—professional, caring, and very thorough during my safety-critical medical assessment. She provided excellent care and attention, explained everything clearly, and made the process straightforward and comfortable. Highly recommended

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Alex from your Milton Keynes branch is…

Alex from your Milton Keynes branch is a top lady makes you feel so at ease she’s such a lovely approachable lady, the whole process was smooth not rushed at all would recommend anyone to go and see Alex. She’s an asset to your company.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

A warm inviting welcome

A warm inviting welcome, smooth service, everything of interest was explained. Having the early morning service with Alex really did set me up for the day.

4 June 2026
Unprompted review

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