Express Medicals Plc Reviews 

2,860
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease throughout the process. The service is frequently highlighted as excellent, with many appreciating the detailed explanations and efficient procedures. Reviewers are particularly impressed with the smooth user experience, noting that appointments are often on time and conducted without fuss. However, some people mentioned that signage to the medical center could be improved, and a few noted that some reception staff appeared unhappy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism, efficiency,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the professionalism and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

Customers had ambiguous experiences with location, with some finding it to be the best place for a medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more


Company details

  1. #1 of 7 best companies in Occupational health service
  2. #1 of 4 best companies in Drug Testing Service
  3. #2 of 34 best companies in Mental Health Services
  4. #1 of 1 best companies in Occupational Medical Doctor
  5. #4 of 16 best companies in Occupational Safety and Health
  6. #1 of 2 best companies in Doctor referral service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,860)

808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional person

Very professional, and didn’t just rush through the medical took time to listen and even offered advice on some issues, and had a very down to earth attitude on 1to1 conversation, and certainly made me feel at ease taking the medical , highly Rate Jenny as a friendly helpful person.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Amber H was absolutely fantastic

Amber H was absolutely fantastic. Extremely informative and made me feel very much at ease throughout each stage of the medical. She explained everything so clearly and was so kind and smiley. A fantastic experience for what can be a daunting time. Thanks for all you help Amber.

Arran.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

What a great person Alex is

I’ve had multiple medicals with medical express and I can say this most recent medical was the best one yet, Alex at Milton Keynes was so down to earth and very inviting. I hope to have Alex again next time I attend the centre

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Jenny is a legend

Jenny is a legend, looked after me and explained bits I was curious about. Never made me feel anxious or embarrassed about any of the procedures and was very professional.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a nice service

Had a nice service, even though I arrived earlier I still got served early. No time was wasted and the results came out on time

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had the privilege of being tested by amber at the derby branch she made me at ease made it quite enjoyable and explained everything so I had a good understanding

Highly recamend express medicals

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Good experience overall.
One blond lady from the reception looks not to happy, puffing constantly - maybe she had a bad day.
However, Marina was amazing 👏 🤩 and she wiped off my first impression. Very professional, deducated, polite and kind - amazing girl. She should be rewarded for making such a difference for that place. Well done Marina 👏 ✔️ keep doing you best work.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Amber h carried out a perfect medical, friendly and kind amazing member of staff
Also receptionist was friendly and kind a credit to the company.

11 May 2026
Unprompted review

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