Express Medicals Plc Reviews 

2,858
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and ability to make them feel at ease throughout the process. The service is frequently highlighted as excellent, with many appreciating the detailed explanations and efficient procedures. Reviewers are particularly impressed with the smooth user experience, noting that appointments are often on time and conducted without fuss. However, some people mentioned that signage to the medical center could be improved, and a few noted that some reception staff appeared unhappy.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting the professionalism, efficiency,... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the professionalism and friendly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Location

Customers had ambiguous experiences with location, with some finding it to be the best place for a medical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more


Company details

  1. #1 of 7 best companies in Occupational health service
  2. #1 of 4 best companies in Drug Testing Service
  3. #2 of 34 best companies in Mental Health Services
  4. #1 of 1 best companies in Occupational Medical Doctor
  5. #4 of 16 best companies in Occupational Safety and Health
  6. #1 of 2 best companies in Doctor referral service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,858)

808 reviews in the last 12 months

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Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice…

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant.
Sue has a fantastic calming persona which helped with the stress of getting through the medical experience.
Sue put me at ease with her questions and not to worry when going through the process.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I cannot speak more highly for Amber H…

I cannot speak more highly for Amber H who did my medical today. She was professional in the manner that she delivered the medical she explained everything thoroughly and any questions I had. She answered without hesitation. One thing that really stood out was the fact that she kept me very calm and relaxed all the way through. I have a genuine fear for anything to do with hospitals or medicals and for me to feel relaxed throughout was just outstanding. I cannot thank her or express medicals enough.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

The nurse who attended to me today is…Mariana

My experience today was great. Even though I have been visiting this medical text site frequently for more than fifteen years now, my experience today is most unique.
The nurse who attended to me today is Mariana Saif.
She was excellent and professionally competent.
She kept me engaged throughout the examination and made me feel comfortable and relaxed all the time.
She was a great communicator with very pleasant attitude.
She is a great asset to Express Medical.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

HS2 TESTING

I had a HS2 test booked for my new employer and I was seen by Laura in the Newcastle branch. Laura was extremely helpful during the testing and explained everything thoroughly thought out my consultation and testing. It's a very smooth process explained In detail of what will be happening during the testing and tall went well. I would like to thank Laura for being soo kind and getting me in earlier.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Kristel Exeter was absolutely amazing

Kristel Exeter was absolutely amazing. A beautiful soul, but unfortunately the people I booked with didnt mention the results takes up to 5 days to get, which doesn't help me one single bit, as I start work tomorrow. Thanks for that.

6 May 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Dear Mr Gavin Rains,

Thank you for your feedback, and we’re pleased to hear that Kristel at Exeter provided such a positive experience.

For clarity, our booking confirmation advises that results are issued within 3–5 working days. This information would have been shared at the time of booking.

The certificate can normally be issued on the day of the assessment; however, on this occasion payment had not been made, which meant this did not happen. Our Accounts Team will need to receive payment before results can be released, otherwise there may be further delays.

If you need any support with this, please contact our Accounts Team who will be happy to help.

Kind regards,
The Express Medicals Team

Rated 5 out of 5 stars

5 star

Fast, professional staff. Breeda set me at ease and got me processed with a minimum of fuss.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex

Alex - MK

Amazing lady who made me feel really relaxed and talked and explained everything to me throughout my medical.

6 May 2026
Unprompted review

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