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Express Medicals Plc Reviews 

2,873
•
TrustScore 5 out of 5

4.9

Occupational health service
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Review summary

Created with AI, based on recent reviews

Evaluating 823 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and welcoming attitude, which helps put people at ease. Many people highlight the efficient and smooth service, often noting how quickly procedures are completed. Reviewers frequently mention the detailed explanations provided by staff, ensuring a clear understanding of each step and a stress-free experience. This comprehensive approach, combined with the caring and knowledgeable demeanor of the team, contributes to a highly positive overall impression.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, friendliness,... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a fantastic, smooth,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Location

Customers had ambiguous experiences with location, with many finding the venue easy to locate and accessible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

I saw Sue in Cardiff who was so nice and down to earth and made the whole experience very pleasant. Sue has a fantastic calming persona which helped with the stress of getting through the medical ex... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Company details

  1. #1 of 7 best companies in Occupational health service
  2. #1 of 4 best companies in Drug Testing Service
  3. #2 of 33 best companies in Mental Health Services
  4. #1 of 1 best companies in Occupational Medical Doctor
  5. #4 of 16 best companies in Occupational Safety and Health
  6. #1 of 4 best companies in Doctor referral service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

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Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,873)

823 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

HS2 TESTING

I had a HS2 test booked for my new employer and I was seen by Laura in the Newcastle branch. Laura was extremely helpful during the testing and explained everything thoroughly thought out my consultation and testing. It's a very smooth process explained In detail of what will be happening during the testing and tall went well. I would like to thank Laura for being soo kind and getting me in earlier.

6 May 2026
Unprompted review
Rated 1 out of 5 stars

Kristel Exeter was absolutely amazing

Kristel Exeter was absolutely amazing. A beautiful soul, but unfortunately the people I booked with didnt mention the results takes up to 5 days to get, which doesn't help me one single bit, as I start work tomorrow. Thanks for that.

6 May 2026
Unprompted review
Express Medicals Plc logo

Reply from Express Medicals Plc

Dear Mr Gavin Rains,

Thank you for your feedback, and we’re pleased to hear that Kristel at Exeter provided such a positive experience.

For clarity, our booking confirmation advises that results are issued within 3–5 working days. This information would have been shared at the time of booking.

The certificate can normally be issued on the day of the assessment; however, on this occasion payment had not been made, which meant this did not happen. Our Accounts Team will need to receive payment before results can be released, otherwise there may be further delays.

If you need any support with this, please contact our Accounts Team who will be happy to help.

Kind regards,
The Express Medicals Team

Rated 5 out of 5 stars

5 star

Fast, professional staff. Breeda set me at ease and got me processed with a minimum of fuss.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Alex

Alex - MK

Amazing lady who made me feel really relaxed and talked and explained everything to me throughout my medical.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

The person was great

The person was great. They explained everything clearly and made me feel comfortable. Very friendly and professional, was a wonderful experience. Thank you

27 April 2026
Unprompted review

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