Express Oil Change & Tire Engineers Reviews 40,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil change service
  2. Auto Air-conditioning Service
  3. Vehicle repair shop
  4. Brake shop
  5. MOT Centre
  6. Tyre shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

James at the Trussville location is a…

James at the Trussville location is a great guy and very helpful! Will definitely bring my business back solely due to him!

22 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Alabaster

Alabaster, AL location. Assistant Manager Joshua was very professional and personal. Great experience.

22 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Super helpful crew making sure I stayed…

Super helpful crew making sure I stayed informed throughout the oil change. Very friendly as well, would highly recommend.

22 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

a+ customer service

I was in town visiting and had low tire pressure, I stopped in and John and Casey filled my tires back up with air and made sure I didn’t have a nail or bad leak in my tire. Great customer service and very friendly! Highly recommend!!

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient.

Kian was great!

22 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

The staff and managers at the Leeds…

The staff and managers at the Leeds location are second to none. Their service is quick, but also very professionally done. They have taken care of our personal vehicles for years as well as my company vehicle. Joey O’Neal is an asset to your company!

21 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Had a great experience

Had a great experience, highly recommend !! Luis was professional when helping me great team work !!!! Fast service.

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 1 out of 5 stars

I called first to confirm, only to get there and find differently

I called to confirm that they carried the filter I needed for my car. They said they did, come on in. I drove 30 min and waited an additional 15, pulled in the bay and was told - no, they do not carry my filter, nor would they normally ever have it. Nice waste of my morning. I would not trust this service to know what they are doing.

20 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.

Rated 5 out of 5 stars

Went to the store in Pooler without an…

Went to the store in Pooler without an appointment. Was met out front by Aidan and Noe. Super friendly, got me in quickly, and answered all my questions. The Toyota I was in had an issue with the oil filter cap from the factory. I bought a replacement cap, and Noe installed it. Both men called out safety and spec information, checked the lights and filters, and just couldn’t have been friendlier! This is the type of service that truly makes me happy and want to continue doing business with this location. Thanks, fellas!

20 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Just had the oil changed on my car

Just had the oil changed on my car. Team was knowledgeable friendly and efficient. As someone that’s worked at a lube shop it’s hit and miss and easy to get terrible service at places. The people here know what they’re doing and would recommend for oil changes and basic vehicle services.

20 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

I came in to get my A/C serviced

I came in to get my A/C serviced. I spoke with Caleb over the phone first to get an idea of what I would be needing and a price estimate. He listened to everything I explained to him and was very thorough in his explanation on what I could possibly need. When I came in I was greeted by Nate. He was also very kind at getting me checked in and very transparent on what I would possibly be looking at as an estimate with my service. I enjoyed my experience with Express. They were very helpful with my service and took their time to explain to me in detail the process.

20 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

They earned my business time and time again

I’ve visited this location several times and the employees have always been nice, informative, respectful, and willing to go the extra mile without even being asked. I truly appreciate the next level service they offer! Recently, I had an emergency service that was completed at this location. It was speculated that it would take only an hour to a half for the repairs, but ended up taking longer due to delivery issues. The service was unscheduled which caused having to scramble to order parts from different suppliers. My tech, Rob H, didn’t let that deter him, and he kept me updated on the repairs and the status of the parts as well as some great conversation. He checked in often and listened to my concerns. Couldn’t ask for a better tech!

14 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Your crew were the best!

Your crew were the best!
John Hawkins Parkway, Highway 150
Hoover, AL

18 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Millbrook, Al Location

The Millbrook, Al location employs some great guys! I have been coming here for years and they are great every time!

18 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Excellent Service

My son is 16 and, as his dad, I am trying to teach him the responsibilities of car maintenance. I live in Athens, Ga, and Brittany and Joel were amazing! She went through the entire process of wmexplaing the process and the "why's and hows" for what they did and the explanations of everything to do with maintenance. They were very consultave and not pushy or "salesy."They were very knowledgeable, conversational, and fun to talk to. Kudos to Brittany and Joel, they represent Express Oil Change very well!! We will be back, as we have four vehicles.

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Doug eased my anxiety and really helped…

Doug eased my anxiety and really helped me out. Would give him six stars if I could.

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

RYAN RUSSEL (Technician)

RYAN RUSSEL (Technician)
Great Customer Service! Excellent and professional.
It felt like he cared about the customer as well as the service. Most importantly, I felt like I was the only customer he had that day. I will look for his bay from now on.
Wonderful representation of Express Oil Change, Spring Hill!

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

I took my truck in to get inspected…

I took my truck in to get inspected before a trip, they were very helpful and knowledgeable, made sure my truck was road ready. Thank you Express!!

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Kevin got me in and out with a super…

Kevin got me in and out with a super fast inspection. The people who work at this store (Clemmons, NC) are consistently fast, efficient, and pleasant. Highly recommend!

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

RE:Thomas

I just want to give a big thanks to Thomas, went above and beyond to help me get back on the road. Thank you

15 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

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