Express Oil Change & Tire Engineers Reviews 40,087

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil change service
  2. Auto Air-conditioning Service
  3. Vehicle repair shop
  4. Brake shop
  5. MOT Centre
  6. Tyre shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RE:Thomas

I just want to give a big thanks to Thomas, went above and beyond to help me get back on the road. Thank you

15 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Joe went above and beyond his job today…

Joe went above and beyond his job today thanks alot... Also thank you for the cold cups of water while we were waiting!!!

16 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

It was quick and efficient and employee…

It was quick and efficient and employee was very respectful and thorough.

16 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Overall Experience :p

As a girl, it’s usually nerve wracking to go to auto places by myself because I’m not really knowledgeable when it comes to cars, so sometimes that leads to me leaving with a whole bunch of parts that I don’t need . I went in for an oil change at Express Oil expecting the same treatment , but Lizandro went above and beyond to help me. The process was quick and I was offered great customer service. Lizandro also advised me on what counterparts he noticed on my car that may need some tweaking in the future . To any girl, or individual, who has the same issues I did, I would definitely recommend coming here!! Trust you will not be disappointed

14 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Chris and the team at the Riverview are great.

Chris and the team at the Riverview location are always professional and courteous. He and his team are straightforward and honest when it comes to repairs and what my cars need. I have and will continue to recommend them to all who ask for a great car shop.

13 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Great experience always…

Great experience always…. Only place I go to.

15 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Oil change choice.

I had an oil plan with a dealership that recently expired. I was skeptical at first to try an express lube and oil establishment. Matt and Vince are exceptional at their respective jobs. They are knowledgeable and took the time to answer my questions of concern. Thank you .

15 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

I had a great experience at Express Oil…

I had a great experience at Express Oil Change and Tire Engineers thanks to Tyler Thrash. He was professional, efficient, and took the time to explain everything clearly without being pushy. The service was quick, and I felt confident that my vehicle was in good hands. I really appreciate the excellent customer service and will definitely be returning.

11 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 4 out of 5 stars

Andrew

Andrew does a fantastic job every time I visit the store and has great customer service. Highly recommend.

1 December 2025
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Logan and Suede did an amazing job with…

Logan and Suede did an amazing job with getting my car inspected and a tune up to get me ready for a road trip. Dealing with auto shops gives me so much anxiety. These 2 made me feel so much better and walked me through the process and was very patient with me. I didn’t feel just like a ticket to get in and out. I will definitely be trusting these guys with all my auto needs.

14 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Mike was great

Mike was great. He answered all my questions. Was very informative and helpful. I was in and out quickly. I highly recommend this place. Mike is a great asset to this business.

14 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

We broke down on I95 coming home from Orlando

We broke down on I95 coming home from Orlando, and our AAA towed us to this shop. I was first in line the next AM and shared with Roger, it looks like the water pump blew. He immediately began getting details of the truck, and began diagnosing the issue. He kept me informed and did the necessary work to make the repairs needed. The staff was super friendly, professional, and proficient. We were back on the road by noon. Great warranty on the parts and felt taken care of during our stressful trip. Very thankful for the great work on the truck, Roger. Highly recommend!

9 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Awesome

They are professional, get the job done quickly and have such great attitudes. We appreciate their demeanor.

13 November 2025
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Went in for my scheduled oil…

Went in for my scheduled oil change...DJ did my oil change..4-13-26.. scheduled to have a diagnostic test today4-13-26 to look underneath car..told me exactly what was wrong..which isn't as major as I thought..but will be fixed..was quoted a price to fix in few months..thank you Kyle..to explaining this to me..both were extremely helpful..

13 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

Don’t believe the 10 minute oil change

Don’t believe the 10 minute oil change. I waited be hide 1 car for over 35 minutes until I backed up and left. Nobody came to the window to apologize. Nobody came to the window to tell you what was going on what was taking so long. They actually walked around Laza days ago like they really didn’t care. And I was not the only person that left multiple cars left.

13 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We are so sorry that you’re disappointed with the service you received. We’ll promptly address these concerns with our team and work to prevent dissatisfaction like this in the future. We value your feedback and hope you’ll consider doing business with us again!

Rated 5 out of 5 stars

Anthony was fast and efficient and very…

Anthony was fast and efficient and very knowledgeable! Great service!

11 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Excellent Service

Kyle in store #3245 in Alpharetta GA was excellent to deal with and would definitely recommend this location.

11 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

My technician Jacob was fast, thorough

My technician Jacob was fast, efficient and thorough...explained what he had done and even showed me oil level at end of service. Fair price for level of service. Will return.

6 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I had a great experience with Tony…

I had a great experience with Tony today in the new Owasso location. He went out of his way to help me understand what was going on with my car. It was pouring rain but he didn’t care as long as I was taken care of. I usually have my husband handle anything going on with our vehicles but considering he is out of town I thought I would give this new place close to home a shot. I am so glad I did!!! Tony made me feel especially respected. I have been to other places where they treat women like they know nothing. I didn’t feel that way at all. Tony is definitely an asset to Express Oil! I will be telling friends and family of this great company/location and have them ask for him!

10 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. My mechanics name was Lamar. He was respectful and he got my oil change done in a timely manner. I would definitely recommend again.

7 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look