Express Oil Change & Tire Engineers Reviews 40,087

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil change service
  2. Auto Air-conditioning Service
  3. Vehicle repair shop
  4. Brake shop
  5. MOT Centre
  6. Tyre shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

5-star
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1-star

Replied to 74% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

John and the rest of the fellas took…

John and the rest of the fellas took care of business in no time and walked me through it giving me a good understanding of what was wrong. He did a great job, been here several times and I highly recommend this place.

9 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Quinn at the Drake Ave location in…

Quinn at the Drake Ave location in Huntsville AL was fast and efficient! The oil change was quick and easy. Always a pleasure doing business with Express

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Stopped in to have my tire pressure…

Stopped in to have my tire pressure checked. I was able to drive right in and immediately get the service done. Landon was very polite and professional.

9 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Dusty was my technician

Dusty was my technician. He helped me, told me what they were doing, showed me how to reset maintenance notice & more. I was unable to post review on QR code. This was my 2nd visit. Very pleased with service, professionalism & customer service. Thank You. My husband will bring his truck by for needed service. Thank you again!

8 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Had a screw in my tire…

Had a screw in my tire, yesterday. Pulled into the Express Oil Change on Boyette Rd in Riverview, Fl and they took care of me. Got me in quick, plugged the tire, and got me on my way!!! They noticed I was a Veteran, the servicing rep mentioned he was currently a Reservist, and thanked me for my service. Great group of guys/Veterans/Americans that get the job done quick and professionally!!!

7 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 2 out of 5 stars

My wife went here for a standard oil…

My wife went here for a standard oil change and nothing else. They tried charging her $140. They said it was because she has a large engine on her standard Kia Telluride.....

8 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!

Rated 5 out of 5 stars

Ethan provided great service.

Ethan provided great service.

8 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Steven is the best!great guy and very…

Steven is the best!great guy and very kind! I go back every time! I always know my car is in good hands

7 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Very courteous and professional service…

Very courteous and professional service at the Millington location. Quick, easy and painless.

7 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Great service

In the years I have been going to Express Oil I have ALWAYS received excellent service. I had to purchase a new battery yesterday. Noah installed it. Did great job. I also appreciate Reed for the information for when my service dates are coming due on my car. In the past I have also purchased tires, brakes replaced and routine services done. I HIGHLY recommend using them. They have a GREAT TEAM there. Thank you

6 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Aarmon was super nice and he knew his…

Aarmon was super nice and he knew his job and also help me with what I needed done next. What can I say I love this place I would only recommend them.

6 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Justin G was very helpful and moved…

Justin G was very helpful and moved with purpose. I like that way they all work together to get the job done, besides the waiting it was a very good experience with Justin G 10/10!

6 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

In town for work with a screw in my…

In town for work with a screw in my tire. Josh had it patched and ready to go all before the end of my lunch break. Thanks again

6 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 1 out of 5 stars

I took my fiance car in last week to…

I took my fiance car in last week to get a oil change,and ended up buying filters as well. Once home we drove her car as if we had nothing to worry or be cautious about god was we wrong. After spending over a 170.00 dollars there shouldn't be any problems at all but nope whichever dumb ass did the oil change failed to tighten the oil filter that's under the car it wasn't even hand tight and due to the negligence of this worker and company I was lucky to have not blown up the motor because when we checked the oil that's not even a week old there was none at all on the stick this business is garbage as hell and I wouldn't recommend anybody bring their vehicles to a bunch of dumb asses who does nothing but horse around and not take what there getting paid for seriously

27 March 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Hi, we’re very sorry for the less than satisfactory service you received! We’ll be addressing this issue with our team members promptly, and hopefully, you'll allow us to make up for this experience in the future.

Rated 5 out of 5 stars

John was amazing and super nice!

John was amazing and super nice!

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

I have been a loyal customer for 10…

I have been a loyal customer for 10 years, but my experience today was incredibly disappointing. While I typically have a good rapport with the team, the staff today was rude and unprofessional. They insisted I wait outside in the sun, citing a safety policy due to a previous accident in the shop.
My reason for supervised service is based on a past incident here where an improperly tightened filter caused a severe oil leak on my BMW. That error nearly resulted in a $10,000 engine replacement. Because of the lack of transparency and the poor treatment I received today, I will no longer be bringing my vehicles here for service. Customers be aware

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Hi, We value your business and would like to address your concerns as quickly as possible. Please contact us at www.expressoil.com/contact/ and include your contact information and the store you visited, so we can work to resolve your issue. Thank you.

Rated 5 out of 5 stars

Riding mower front tire repair

Came in for a tire repair for my mower and Tanner fixed it right as rain! If you go here ask for Tanner, that man will do you right and won't give you any bs.

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Excellent customer service it was very…

Excellent customer service it was very fast and excellent work. I would definitely come back here for any issue with my vehicle. I highly recommend this place to anybody.

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Excellent customer service

Fast and friendly service. Had a question about my bill and manager was quick to address!! Great customer service!!! First time customers but def returning !!!

4 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

I worked with Patrick yesterday while…

I worked with Patrick yesterday while getting an oil change on my older Ford Fusion hybrid. He and the rest of the team did a great job. Patrick was professional, and got the job done FAST. What a simple no fuss experience and a great price too. Thank you Patrick for wonderful service. Hope to do business with you again.

3 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

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