I bought a terrace set in the Utrecht branch and all the buying process was such a nice experience. Both personnel were so kind, heplfull, patience showing me several options of sets. They see... See more
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We really had a good experience in buying our garden furniture from Exterioo. We did it directly from the Store at Ekkersrijt, Eindhoven/Son-en-Brugel. Staff Ms.Nicole took care of complete booking... See more
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Bought a terrace table and chairs, and from start to finish it was nothing but problems requiring intensive follow-up. In the end, the table was not OK and it turned out to be impossible to replace. R... See more
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Being new to the Netherlands, we we driving past the store and the display in the front "invited" us in. We did need to buy some patio furniture and did not realized the great deals and welcoming sta... See more
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4.3
Excellent
6k reviews
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when you cancel your order
when you cancel your order, they refund your back into your account in 3 weeks!!!!!!! What??? Year 2024!!! Come on!!!!
Their system and customer service are very bad....
UPDATE:
After I posted here, They refunded money back to my account in 3 days. Thank you
18 May 2024
Reply from Exterioo Tuinmeubelen
Dear Arzu,
Thank you for your message.
We apologize for the inconvenience caused by the delay in processing your refund.
We understand that waiting for three weeks in 2024 feels exceptionally long. Our current refund process involves several steps to ensure accuracy and security, which can contribute to this timeline. However, we recognize the need for improvement and are actively working on streamlining our system to provide faster refunds in the future.
Thank you for your patience and understanding.
Best regards,
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
It truly warms us to learn that our staff's friendliness contributed to a pleasant experience for you. We take great pride in providing a welcoming atmosphere and ensuring that all our guests feel respected and valued. Your positive remarks are a testament to the dedication of our team to uphold the high standards of Exterioo.nl.
We hope to have the pleasure of your company once more in the future.
Warm regards,
Caroline
Super service.
15 May 2024
Reply from Exterioo Tuinmeubelen
Beste Marlise,
We zijn blij met je mooie beoordeling van Exterioo, bedankt!
Het doet ons plezier dat je goed geholpen bent door onze adviseurs. Daar doen we het voor.
Hartelijke groet,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
It's heartening to receive your commendation on our price to quality ratio. We take pride in ensuring that our customers find value in our carefully curated selection of garden furniture. Your experience resonates with our commitment to offering a diverse range that caters to various tastes and preferences, all while upholding Exterioo.nl's high standards.
We're glad that our efforts to provide a superior shopping experience have been recognized, and we look forward to the opportunity of serving you again.
We hope to continue providing you with exceptional service in the future.
Warm regards,
Caroline
Delivery delay and poor follow up
Dear reader,
We had the pleasure to choose a new garden-table and chairs at Exterioo, beginning of February.
Hands-up for the lovely lady that helped us that day, she was all smiles and mostly helpful in our quest of finding the perfect set that day.
A delivery window for beginning of May was confirmed (which is already late considering we ordered the 3rd of Feb) and we were informed that we would receive a mail end of April to set the exact delivery date at our best convenience.
We did receive a mail end of April indeed (the 22nd of April), not to set a delivery date however, but to inform us that we should not expect anything before the 8th of June.
That same mail referred to a link where you supposedly can follow the status of your order by entering your mail address, we followed the exact instructions 5 times, we never received access to any delivery information whatsoever.
We immediately contacted the after sales service of Exterioo, by return of their mail of the 22nd of April that same day, kindly asking them more details on our delivery, a commercial gesture for the delay and a helping hand for accessing the webpage with delivery status of our order (webpage that doesn’t work, we added the printscreens in our writing).
We are one week later, and still waiting for a sign of Exterioo. An aftersales should reach out to their customers within 24 hours.
And it’s an absolute shame we need to reach out to other media in order to get things moving.
This concerns ticket 1134520
22 April 2024
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Laurent,
Thank you for your message.
We are sorry that your order will be delivered later than communicated. Our sincere apologies for this.
Upon viewing your order form, we can see that the table's base is out of stock. Due to a delay at the manufacturer, this base will arrive during the 2nd week of June. Therefore, we cannot yet provide a fixed date for the delivery of your order. As soon as the frame arrives at the warehouse, you will receive an invitation by e-mail to choose a date for the delivery of your order.
If you have any further questions, feel free to contact our customer service department
Best regards,
Great furniture and staff.
Great range of furniture and staff were knowledgeable, very friendly, and helpful without being intrusive and pushy. All round great shopping experience.
20 April 2024
Reply from Exterioo Tuinmeubelen
Hi Lee,
Thanks for the thumbs up 👍
It's heartening to know that our wide selection of furniture met your expectations and that our team's expertise and friendliness contributed to a memorable visit. Our staff takes great pride in offering assistance that is both knowledgeable and unobtrusive, ensuring a comfortable environment for all our guests. At Exterioo.nl, we strive to create a pleasant shopping experience, so your commendation is a wonderful affirmation of our efforts.
Thank you for choosing Exterioo.nl and for your kind words. We look forward to welcoming you again and assisting with any future garden plans you may have.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Diana,
Thank you for taking the time to comment on your recent visit.
We are delighted to hear that you found our service commendable and we take great pride in providing an enjoyable shopping experience for all our customers.
However, we understand concerns about pricing. At Exterioo.nl, we ensure that our prices reflect the quality, sustainability, and the design of our garden furniture, backed by the expertise of our team and the convenience of services such as our comprehensive customer care and delivery options. Your input is invaluable to us and we are continually reviewing our offerings to provide the best value possible to our clientele.
It is pleasing to note that your overall experience with us was positive. We remain committed to upholding these standards and serving you with a selection of garden furnishings that meet your expectations for both quality and style.
We hope that you will come back in the future.
Kind regards,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We're delighted to hear that you received a very warm welcome and appreciated the arrangement of our furniture. It's wonderful to know that our efforts to create an inviting atmosphere resonate with our customers.
Our team strives to present our selection of garden furniture in a manner that not only showcases the quality but also inspires your next outdoor arrangement.
We look forward to welcoming you back to Exterioo.nl in the future. Warm regards.
Caroline
Excellent buying experience terrace in the Utrech branch
I bought a terrace set in the Utrecht branch and all the buying process was such a nice experience.
Both personnel were so kind, heplfull, patience showing me several options of sets.
They seems really care you take the best decision.
Also, the products are high quality at the proper price and they have free delivery.
100% recommended.
24 February 2024
Reply from Exterioo Tuinmeubelen
Hi Guillermo,
Thanks for the thumbs up 👍
We're thrilled to hear that you had an excellent buying experience at our Utrecht branch and that our team was able to assist you with patience and care. It's wonderful to know that the quality of our products met your expectations and that you found our free delivery service to be a valuable addition to your shopping experience. We strive to ensure every customer finds the perfect outdoor furniture to fit their style and budget, and it sounds like we did just that for you!
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
The sales person from Eindhoven she was…
The sales person from Eindhoven she was Nicola, was really kind, polite and helpfull
7 January 2024
Reply from Exterioo Tuinmeubelen
Dear Leyla,
Thanks for sharing your positive feedback with us.
We're delighted to hear that you found Nicola to be kind, polite, and helpful during your visit to our Eindhoven location. Our team strives to provide excellent customer service, and it's rewarding to know that Nicola's efforts made a positive impact on your time with us.
We look forward to welcoming you back soon. Warm regards.
Caroline
Reply from Exterioo Tuinmeubelen
Beste Annemarie,
We zijn blij met je mooie beoordeling van Exterioo, bedankt!
Het verheugt ons te horen dat u tevreden bent over de behandeling in onze showroom en de levering van uw aankoop. Ons team streeft ernaar om elke klant een correcte en aangename ervaring te bieden, zowel persoonlijk in de showroom als tijdens het leveringsproces. Wij zijn blij dat dit gereflecteerd wordt in uw positieve opmerkingen.
Heel graag tot een volgende keer!
Hartelijke groet,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Nesibe,
Thanks for sharing your positive feedback with us.
We are really pleased to have met your expectations with our quality products.
We hope to see you again soon.
All the best,
Caroline
Overall good experience
We had all the attention we needed from the sales personeel and found at once all we were looking for with good price.
8 October 2023
Reply from Exterioo Tuinmeubelen
Dear Minou,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
We look forward to serving you again.
Best regards,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Valeria,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
We hope to welcome you again.
All the best,
Caroline
Reply from Exterioo Tuinmeubelen
Hi Alexis,
Thanks for the thumbs up 👍
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
I appreciated the prompt reply and…
I appreciated the prompt reply and assistance with my concern.
27 July 2023
Reply from Exterioo Tuinmeubelen
Hi Janie,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
We hope to see you again soon.
All the best,
Caroline
Terrible experience, don't buy here
If you are planning to buy something, you know their prices reflect the "quality" of their products. A little over 2 year ago we bought a table and chairs for outside. Total cost set us back at +3000 euro. As it is made with long-lasting hard wood, we were confident we could enjoy our furniture for many years to come. About a little more than 2 years later, the chair breaks. Looking closer, it looks like it was some manufacturing problem. We paid a lot of money, so I was convinced this would be an easy replacement, and done. I went to the physical shop, waited about 40 minutes until someone of the staff was finally able to help me. She looked at my order and said it should not be a problem to replace, because the originals were on a 3-year warranty. And mine was bought a little over 2 years ago. The only bad news was the chair was not any more in their catalogue. She was sure they would provide me with a good alternative. She advised to get in contact with customer service and that they sort it out. After almost a month, I finally got a reply. The lady told me pretty much that I'm not entitled to a replacement because it's a 2-year warranty, and it was a few months over. I replied, I was informed that the staff in the shop told me the warranty was 3-years. To my amazement, she replied that they indeed changed the warranty from 2 to 3 year shortly after I bought it. Because I bought it with 2 month warranty, she could not help me out. Her solution: buy a new chair we give you 10% off. I let her know I was not happy with her solution and wanted to make a complaint. Got a message back they will not change their mind, not even when that means writing a negative review. So here you are, hope your business goes bankrupt. What's the use buying local, not cheap quality furniture if you treat customers like that. If I want to get treated like an idiot I will buy at Amazon. And that is exactly what I will do next time.
7 July 2023
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Shaun,
Thanks for your message.
We are sorry to learn that you experienced problems with your broken chair leg.
Our colleagues in the showroom will try to advise you as best they can. Unfortunately, the information did not appear to be completely correct. On all purchases made before 22 February 2022, there is a 2-year warranty period. On purchases from 22 February 2022, for the Bristol Essentials and Bristol À La Carte range there is now a 3-year guarantee period. If your warranty period has just expired when the breakage occurs then indeed there is no way to intervene. Our customer service colleagues must respect the end date of the warranty period. The expiry of the warranty period does not mean that we do not want to help you further. We try to help every customer to the best of our ability. Sometimes our options are exhausted.
Should you still have questions or comments, please contact our customer service department.
Kind regards,
Great great great
The staffs are great, you can find all kinds of products according to your choices. Officials are helpful and friendly, thank you very much. look forward to your delivery
22 July 2023
Reply from Exterioo Tuinmeubelen
Hi there,
Thanks for taking the time to share your review.
We're really happy to have met your expectations, your feedback encourages us to keep on providing excellent service to our customers.
We hope to see you again soon.
Cheers,
Caroline
Great experience in the store
Great experience in the store. The store keepers were so patient in explaining every details and they also provided multiple quotes with great advice. I would really recommend it to anyone who wants a peaceful shopping.
6 July 2023
Reply from Exterioo Tuinmeubelen
Dear Karan,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
Caroline
Not good not bad
Even the showroom was empty, I waited too long to somebody got in touch with me.Aftef that they tried to help but what I saw was they are ok - not really good at sales.
Hello again,
Regarding to your answer: I was the only customer in the store and there were 3 employees, so the density is not much of a concern.
Best
14 June 2023
Reply from Exterioo Tuinmeubelen
Dear Kutay,
Thank you for your message.
We're sorry you had to wait a little longer for help in our showroom. It is certainly the intention that you will be spoken to and that you wil be helped in a professional manner.
All our showroom advisors are trained & supported to provide you with a great customer experience. We regret that we were unable to offer you this experience.
If you need advice or additional questions, you are certainly welcome. We are happy to talk to you & are happy to help you further.
We will take your feedback on board so that we can further optimize our services.
Kind regards,
Jonathan S
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