I bought a terrace set in the Utrecht branch and all the buying process was such a nice experience. Both personnel were so kind, heplfull, patience showing me several options of sets. They see... See more
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We really had a good experience in buying our garden furniture from Exterioo. We did it directly from the Store at Ekkersrijt, Eindhoven/Son-en-Brugel. Staff Ms.Nicole took care of complete booking... See more
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Bought a terrace table and chairs, and from start to finish it was nothing but problems requiring intensive follow-up. In the end, the table was not OK and it turned out to be impossible to replace. R... See more
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Being new to the Netherlands, we we driving past the store and the display in the front "invited" us in. We did need to buy some patio furniture and did not realized the great deals and welcoming sta... See more
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4.3
Excellent
6k reviews
Asks customers to review
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Can you please stop making fancy…
Can you please stop making fancy advertisements and actually do your job on delivery and returns ? I made an order on 24/04. The order was never delivered! So on 10/05 I’ve canceled it and I was told that they will return my money on my bank account in 10 days. Still didn’t happened! Why? Besides, the customer service is not answering the phone, emails and FB messages. Is another fraud scenario or what? On FB they are filtering negative comments so people do not have an access to real experiences of echo their. Horrible!
27 May 2021
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Mha Mo,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear of this issue.
We have opened an online file and sent you a link by SMS.
Please check this file, so the refund can be organised.
We look forward to being able to resolve this issue promptly.
Best regards,
Caroline
All went very well
All went very well. Good consulting at the showroom. Delivery was quick and in time.
19 May 2021
Reply from Exterioo Tuinmeubelen
Dear Volker,
It's always a pleasure to receive positive feedback from our customers.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
We look forward to welcoming you back for many more enjoyable visits in the future.
All the best,
Caroline
Worst purchase ever
Worst purchase ever. Please make yourself a favor and purchase what you want in other store or in a second hand place.
1. The seller showed us a price, I finally was charged 120 euros extra. I've just realised it after arrive at home. They didn't refund me nor offer me change the products for others.
2. They said they will deliver it within two days, not only I did not receive what I bought but they still have not sent me any delivery update (of course they did not notify me that they would not deliver the product on time)
3. After called to the shop, and chat three different times (three different days) in the website I still don't get any new delivery date nor any explanation about the extra price.
4. Seems that a ticket was created just after I publish my review (my previous chats were just discarded (?)) . Still no update about the delivery time nor the extra price.
6 April 2021
Reply from Exterioo Tuinmeubelen
Dear Pablo,
Thanks for taking the time to share your review.
We are very sorry to learn of this as this is not the experience we aim to deliver to our customers. As soon as we received your feedback we opened an online file and sent you a link to this so you can see real-time updates on the status of your purchase. Our logistics service will soon be in touch to help sort this matter out for you.
We are here for anything else you might need.
Kind regards,
Christine
At the end all was fine
I ordered an nice loungeset for my daughters wedding. The whole procedure was going well, except for the payment by creditcard. This was failure at the creditcard side, so not an issue for Exterioo.
A few days later was delivery day. The package came but it was only 1 colli, where is should be 2. The quality of the products received was fine. So I tried to call, but Exterioo could not be reached. A chat session did solve the issue and a very helpful lady was on the chat. She promised me to chase it. In the meantime I also created the complaints form on the website. End of next day I didn't hear so I tried to chat again. A guy was on the chat and he was a very bad experience. He probably never heard of customer satisfaction and I was really angry. He kept saying that someone would react within 14 working days.
As the next day I didn't hear anything I tried to call again. After a few tries the phone was picked up and a very nice man looked into the issue. He informed me that the package was on it's way already. In the evening I received indeed the message from Post@home. It's just delivered and everything is fine. The quality is well and there was no damage. So a satisfied customer at the end.
For Exterioo only the advice to train their staff within customer relations better and also to be reachable by phone.
3 April 2021
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Peter,
Thank you for taking the time to provide us with your feedback.
We are very pleased to know that your purchase was delivered and that you were happy with the quality. We have noted your comments and would like to assure you that customer satisfaction along with a seamless experience is very important to us. We will therefore be addressing these issues with our team and carrying out any necessary additional training. We appreciate that you brought this to our attention.
We hope that we have the pleasure of seeing you again in the future.
Best wishes,
Christine
Damage delivery with no answer from the…
Damage delivery with no answer from the customer service. The set was really bad quality and the customer service give no answer to my emails.
19 March 2021
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Maria,
Thanks for taking the time to share your feedback with us.
We sincerely regret this unfortunate incident and are glad we have now been able to contact you and organise the redelivery : replacement of the chairs and the collection of the damaged ones. .
We hope that everything will soon be resolved to your satisfaction.
Best regards,
Christine
everything went perfectly
everything went perfectly, the purchase, confirmation by email, the fast delivery and the product with a lot of quality.
16 March 2021
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Cristina,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with a seamless and professional experience here at Exterioo!
We look forward to your next visit.
Best regards,
Christine
Worst service ever
Worst service ever! We asked for an appointment at the Eindhoven store via the live chat and we got 2 times the confirmation via chat that we had an appointment at the store. We get there and we have no appointment. Driving 1 hour for that and in the end we cannot get inside the shop!! What a bad communication between the live chat and the stores! Don’t make people wasting their time! Get proper people on the lines or give better information
6 March 2021
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for sharing your feedback with us.
We would like to offer you our sincere apologies for what has happened and can assure you that this is not the standard of service we aim to deliver. Following your feedback, we have appointed an extra colleague to make appointments and speak to customers by phone in-store during the opening hours from Monday to Friday. Appointments can now be made for weekdays.
If you would be kind enough to provide us with your telephone number via info@exterioo.nl with the subject as agreement Eindhoven, our colleague will get in touch. We hope that you will contact us so that we can turn your experience around.
We look forward to seeing you in our store in the future.
Best wishes,
Christine
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