I bought a terrace set in the Utrecht branch and all the buying process was such a nice experience. Both personnel were so kind, heplfull, patience showing me several options of sets. They see... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We really had a good experience in buying our garden furniture from Exterioo. We did it directly from the Store at Ekkersrijt, Eindhoven/Son-en-Brugel. Staff Ms.Nicole took care of complete booking... See more
Company replied
Bought a terrace table and chairs, and from start to finish it was nothing but problems requiring intensive follow-up. In the end, the table was not OK and it turned out to be impossible to replace. R... See more
Company replied
Being new to the Netherlands, we we driving past the store and the display in the front "invited" us in. We did need to buy some patio furniture and did not realized the great deals and welcoming sta... See more
Company replied
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good information provided
16 June 2023
Reply from Exterioo Tuinmeubelen
Hi Rajan,
Thanks for the thumbs up 👍
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Good company
We just bought a garden lounge set from there and we it will be delivered 4 day later. All process is going well.
17 June 2023
Reply from Exterioo Tuinmeubelen
Hi Umut Furkan,
Thanks for the thumbs up 👍
We are really pleased to have met your expectations, your feedback encourages us to keep on providing excellent service to our customers.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Super service
15 June 2023
Reply from Exterioo Tuinmeubelen
Beste Robin,
Wat leuk dat je de tijd nam om ons te beoordelen.
Het doet ons plezier dat je goed geholpen bent door onze adviseurs. Daar doen we het voor.
Graag tot een volgende keer!
Hartelijke groeten,
Caroline
Really friendly and helpful service in…
Really friendly and helpful service in the showroom Eindhoven. Good expertise and advice on requested product range.
1 June 2023
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
Caroline
Wonderful shop with quality furniture
Wonderful shop with quality furniture.
Great service by the entire team, with a special thanks to Álvaro for his outstanding work!
18 May 2023
Unprompted review
Reply from Exterioo Tuinmeubelen
Hi Thiago,
Thanks for the thumbs up 👍
We are so pleased to have provided you with a seamless and professional experience here at Exterioo.
Thanks so much for your kind words; we’ll be sure to pass on your compliments to Álvaro.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Extremely disappointed
Extremely disappointing quality & customer service experience. I spent 1300+ euro on an outdoor aluminium loungeset which was delivered 3 weeks ago. When the loungeset is not in use it is covered and I've even taken extra care with putting the cushions inside. However there was a day where the aluminium was uncovered for a few hours in the rain, after cleaning the loungeset there were still visible water marks/stains left. Of course for an outdoor aluminium loungeset I would expect it to be fit for purpose and be able to withstand a few hours of rain (especially when I have not even had it for 1 month). I immediately got in touch with customer service when I saw this and sent them some photos and they advised they will send me an aluminium cleaner & protector and the loungeset will be as new (no mention of cost on this call), which I was happy to agree with. I then received an invoice for this and called customer service as I was under the impression this would be sent free of charge and they agreed that this is not right and will adjust the invoice to 0,00. Today I got another email to tell me that actually the loungeset has been 'misused' and I will not be sent the cleaning products. I don't understand how it is possible to misuse an outdoor loungeset that has mostly been covered during the 3 weeks I have had it? And how can you first agree with me that this not ok and then after tell me this is my problem?
15 May 2023
Unprompted review
Reply from Exterioo Tuinmeubelen
Hello Auri,
Thank you for sharing your experience with us. This feedback allows us to improve our service .
We sincerely apologise for the inconvenience you have experienced. Please send us your order number and showroom at info@exterioo.nl so that we can look into the matter and offer you an appropriate solution.
Thanks in advance,
Friendly
Friendly, not pushy for a sale. The seller was thinking with us about options. Calm and fun.
The store has many options and you can create the perfect garden set.
Update: the chairs had a delivery date of mid June, got delivered a few weeks early (one with a small damage).
The table however had a delivery of early may, then mid May, and now beginning of June. This while it was directly available.
Support also does not know where it goes wrong.
Speed and updates regarding issues, are a bit slow in my opinion.
29 April 2023
Reply from Exterioo Tuinmeubelen
Hey Drenthe,
Thanks for sharing your review with us.
We’re glad to hear that our advisors provided a friendly and helpful experience while assisting you with your garden set options.
However, we apologize for any inconvenience caused by the delayed delivery of your table and the lack of updates regarding the issues. We are currently experiencing an exceptionally busy period, and unfortunately, we cannot offer the service level we stand for. Our sincere apologies for this. If you could please send a mail to info@exterioo.nl with your order number or the online file number if you have one and we will look into this matter immediately.
We hope to see you again soon for a better experience.
Best wishes,
Caroline
Super service.
11 April 2023
Reply from Exterioo Tuinmeubelen
Beste klant,
Bedankt voor deze perfecte beoordeling van Exterioo.
Fijn om te lezen dat je een leuke ervaring had in een van onze showrooms en dat je zo goed geholpen werd door onze adviseurs!
Graag verwelkomen we je opnieuw.
Hartelijke groeten,
Caroline
Good Service at Exterioo Tuinmeubelen Den Haag
The gentleman at Exterioo Tuinmeubelen Den Haag was polite, knowlegable about the product and extremelly helpful. He cleared all my doubts and ensured me I was purchasing exactly what I was looking for.
13 April 2023
Reply from Exterioo Tuinmeubelen
Hi Murilo,
Thanks for the thumbs up 👍
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Quality Product and Delivery- well packed and neatly delivered
We really had a good experience in buying our garden furniture from Exterioo. We did it directly from the Store at Ekkersrijt, Eindhoven/Son-en-Brugel. Staff Ms.Nicole took care of complete booking and making sure to get it delivered by the agreed date. It is super fast and well delivered by DynaLogic. No damages and neatly packed. We would recommend people to buy from Exterioo stores directly.
We too had lot of confusions after reading the existing reviews but this service kept our confusions away with this successful and quality delivery as promised.
5 April 2023
Reply from Exterioo Tuinmeubelen
Hi Sumant,
Thanks for the thumbs up 👍
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
It would be a pleasure to have you return on a future occasion.
All the best,
Caroline
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We are delighted to have provided you with a seamless and professional experience here at Exterioo.
Caroline
Seller was very interested for us
Seller was very interested for us. We were get clear answers to all questions.
3 March 2023
Reply from Exterioo Tuinmeubelen
Hi Tugba,
Thanks for sharing your positive feedback with us.
We are delighted to have provided you with an excellent experience here at Exterioo.
We look forward to hearing from you again.
Cheers,
Caroline
Nice store and helpful staff
23 February 2023
Reply from Exterioo Tuinmeubelen
Dear Maya,
Thanks for sharing your positive feedback with us.
We are very pleased to know that your purchase was delivered and that you were happy with the quality.
Kind regards,
Caroline
The salesman was friendly and helped a…
The salesman was friendly and helped a lot for usto decide
25 February 2023
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We are really pleased to have met your expectations, your feedback encourages us to keep on providing excellent service to our customers.
Caroline
Reply from Exterioo Tuinmeubelen
Hi Sandra,
Thanks for sharing your positive feedback with us.
We are really pleased to have met your expectations, your feedback encourages us to keep on providing excellent service to our customers.
We hope to see you again soon.
All the best,
Caroline
goede communicatie over verplaatsen…
goede communicatie over verplaatsen datum levering.
7 November 2022
Reply from Exterioo Tuinmeubelen
Beste Anouk,
We zijn blij met je mooie beoordeling van Exterioo, bedankt!
Leuk om te lezen dat onze adviseurs bij Exterioo je goed hebben kunnen begeleiden.
We zullen je complimenten zeker doorgeven.
Een volgende keer staan we met plezier weer voor je klaar!
Hartelijke groeten,
Caroline
No spare parts available
We purchased about 15years ago 2 Caravelle sets. Over the years, the textilene was deteriorating which is normal. We have now requested to buy 2 new back parts since we can’t replace the textilene there and although the model is still for sale, they refuse. So I should throw away my actual 2 Caravelles and buy new IDENTICAL new ones which economical and ecological is a waste of resources with no added value. So saying that the model is not anymore for sale is not correcr because it is 100% the same model
7 November 2022
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Olivier,
Thanks for the time taken to rate your experience.
Unfortunately, the spare parts you require are no longer available. We are very sorry for this inconvenience.
Best regards,
Caroline
just promises - no service
Ordered a lounge set. Delivery incomplete - no assembly instructions. Have now spoken to customer service 6 times in the past 2 weeks as they promised to send over by email - how hard can that be? Nothinh to date - only excuses but no solution. Never ordering here again.
30 September 2022
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Guido,
Thank you for sharing your feedback.
We are very sorry to hear of this issue and apologise for any delays in our communication. We are currently experiencing an exceptionally busy period and unfortunately, we cannot offer the service level we stand for. Our sincere apologies for this! We do our utmost to process your file as quickly as possible to offer you a suitable solution. We thank you for your patience.
We hope to hear from you soon.
Best regards,
Caroline
Extremely disappointed in customer…
Extremely disappointed in customer service. I ordered furniture covers two weeks ago with a delivery date of 14 September and have still not received them. I’ve phoned multiple times and received multiple new delivery dates, only for my order to still not arrive. I called again today only to be told that ‘this is not something to be upset about’. I’ve been promised an answer by latest tomorrow morning, however I’m not holding out much hope.
26 September 2022
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Joanne,
Thank you for taking the time to leave your review.
We are currently experiencing an exceptionally busy period and unfortunately, are unable to offer the service level we stand for. Our sincere apologies for this. We do our utmost to process your file as quickly as possible to offer you a suitable solution. We thank you for your patience.
Best regards,
Caroline
DO NOT BUY ANYTHING
About a month ago we bought a garden set and accessories. They made an appointment to purchase the items on a day. The day that the items were going to purchase, they told us first that there was a problem with the system (this was a fault of the customer service). Later in the evening we got an email, the reason of not delivering item was changed to it is too busy. They made a second appointment and you can guess that also the second time the items were not delivered. We called the customer service (reaching them was exceptional difficult) and cancelled our order. Later we had to call them 4 times to ask our money back. We had to explain 4 times why we cancelled the order and also they told us that we had to pay extra 75€ because the items were already put in a vehicle and they are cancelled. We are very upset about the service !!!!!!!
5 September 2022
Unprompted review
Reply from Exterioo Tuinmeubelen
Dear Customer,
Thank you for taking the time to share your review.
We are very sorry to hear of this issue as this is not the experience we aim to deliver to our customers at Exterioo.
We are currently experiencing an extremely busy period and unfortunately, we cannot offer the service level we stand for. Our sincere apologies for this.
We thank you for your patience.
Kind regards
Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.