ExtremeTerrain.com Reviews 

5,038
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 626 reviews, reviewers consistently had a great experience with this company. Customers love navigating the website because it offers detailed product descriptions, helpful online videos, and a very clean checkout process. Shoppers frequently mention that placing orders is completely seamless, and everything they purchase fits their vehicles precisely as expected. Some people were dissatisfied with delayed shipments, lengthy holds on purchases, or occasionally receiving completely incorrect items. Reviewers also noted frustrating experiences where packages arrived with missing parts, significant damage, or poor protective packaging. Other customers mentioned difficulties reaching support or encountering slow responses when trying to resolve these unexpected issues.

What people talk about most

Order

Reviewers mention mixed feedback about order experiences, with some consumers praising the easy checkout,... See more

Website

Reviewers highlight positive aspects of website, noting that it is an easy site to navigate with a clean... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report outstanding... See more

User experience

Customers had positive experiences with user experience, noting that the website is easy to use and makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great overall experience especially when compared to other online auto parts stores. Lots of good deals from open box items and everything ships fast. Vip membership has paid for itself with all the f... See more

Rated 5 out of 5 stars

My latest purchase was exceptionally easy. The price was comparable to other sources, but what made it special was how easy it was to order, price adjusted for military discount, and free shipping.... See more

Rated 5 out of 5 stars

Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his s... See more

Rated 5 out of 5 stars

Customer service goes a long way, and y'all are the best out there, always have the parts needed and if not y'all go out of your way to find them..... Extreme terrain customer for life.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain


Contact info

4.1

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(5,038)

596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website

Everything i have purchased has fit perfectly. All you parts are easy to find and reasonably priced. I like that you display the pictures of the people that have purchased parts from you. My latest purchase was the waving flag freedom vinyl sticker can't hardly wait till too get it. Thank you.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Why?

There is no reason as to why I need to be calling you. Just mail me my product. I paid for it. Sent it to me. Not that hard.

Since you decided to use some software, that very software cost you a customer.

6 August 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Tony,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear about the issue that you experienced with your recent order.

All of our orders run through a verification software and there are times when we may reach out to our customer for additional information. Once we receive this information, we will run the order through the process again and see if the order can be verified.

We do show that you elected to cancel your order and the payment authorization was canceled.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Wrong item sent / nonexistent customer service

Wrong item sent . We ordered door sill protectors .... received a fuel tank sending unit ¿???? Not even close. Its impossible to actually get in contact with a human from this company, everything is Bots.
Absolutely disappointed and will never order from here again.

6 August 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Andrea,

Thank you for taking the time to share your experience with ExtremeTerrain. We reviewed your order and we do apologize for the frustration and inconvenience this issue has caused you.

We do see that you placed an order for Front Door Sill Protection with Mountain Logo and in error we sent you a fuel tank sending kit. We also see that you recently spoke with one of our representatives and they were able initiate the return for you.
We are sorry to hear that you also experienced issues with contacting our Customer Service Team. Our representatives are available via chat or telephone weekdays from 8:30AM-11PM EST and weekends from 8:30AM-9PM EST.

Due to this situation and the frustration, it caused you, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 11/30/2026.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 5 out of 5 stars

Great site

Like that they check to make sure the item you are looking at will work in your car.
Decent pricing.
Easy website to use.
Shipping times are quick.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Its tint… a precut piece of tint… its a…

Its tint… a precut piece of tint… its a joke… save your money…. Not worth energy… feel like i got scammed.

3 August 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Andrew,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear that you are not satisfied with the Front Side Market Lens Vinyl Tint Kit that you recently ordered.

We do want our customers to be satisfied with the items they purchase from us. If you are not satisfied, you can set up a return for a refund through our customer portal, orders@ExtremeTerrain.com. Once you enter your order information on the following screen you will see the "order help/Return" button. Select that button and follow the instructions.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 4 out of 5 stars

The sites a tricky but I found what I was looking for

Well, I've not yet received my wheels yet but, I expect them in a week.
I liked the search options.I was able to filter and sort certain options such as size, color, offset, etc. Otherwise there were thousands of choices to go through which I'm not patient for that mess. Once I found what I wanted which was on the more cost effective side but they had cost options to suit any wallet size.
I tried to ship to a different address as my bill to. Ended up going around in circles. Id save the address, have to key in Credit card, go to save it and the form would lose the address. I did this multiple times before I just let the address go. Ill transport them myself.
Overall a good experience for me. I think this is the first time I've ordered here before, A co worker told me to go here for wheels. Ill keep the site bookmarked for next time.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great rewards program

Easy site to navigate if you plan on putting some money into a build get the VIP membership the rewards back are nice

1 August 2026
Unprompted review

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