ExtremeTerrain.com Reviews 

5,035
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 626 reviews, reviewers consistently had a great experience with this company. Customers love navigating the website because it offers detailed product descriptions, helpful online videos, and a very clean checkout process. Shoppers frequently mention that placing orders is completely seamless, and everything they purchase fits their vehicles precisely as expected. Some people were dissatisfied with delayed shipments, lengthy holds on purchases, or occasionally receiving completely incorrect items. Reviewers also noted frustrating experiences where packages arrived with missing parts, significant damage, or poor protective packaging. Other customers mentioned difficulties reaching support or encountering slow responses when trying to resolve these unexpected issues.

What people talk about most

Order

Reviewers mention mixed feedback about order experiences, with some consumers praising the easy checkout,... See more

Website

Reviewers highlight positive aspects of website, noting that it is an easy site to navigate with a clean... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as many reviewers report outstanding... See more

User experience

Customers had positive experiences with user experience, noting that the website is easy to use and makes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great overall experience especially when compared to other online auto parts stores. Lots of good deals from open box items and everything ships fast. Vip membership has paid for itself with all the f... See more

Rated 5 out of 5 stars

My latest purchase was exceptionally easy. The price was comparable to other sources, but what made it special was how easy it was to order, price adjusted for military discount, and free shipping.... See more

Rated 5 out of 5 stars

Working with Mike on several items for my 2020 Tundra TRD Pro 4x4 has been a pleasure. He is very knowledgeable and provides great recommendations. He is always ready to answer any questions and his s... See more

Rated 5 out of 5 stars

Customer service goes a long way, and y'all are the best out there, always have the parts needed and if not y'all go out of your way to find them..... Extreme terrain customer for life.


Company details

  1. Vehicles & Transportation

Information provided by various external sources

We carry a huge selection of aftermarket Jeep Wrangler parts and accessories. Shop for all your Wrangler needs at ExtremeTerrain


Contact info

4.1

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(5,035)

593 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely hate this company

Absolutely hate this company. Have me the wrong part 3 different times you try to send me a refund and it never goes though. Your guys say they will not send me a check and has tk be in-store credit which is absolutely redicoluous that i have to buy more parts with my "re fund" money. A refund im supposed to get my money back not with you guys though. Once this store credit goes yeah I will never be buying from the company ever again. I can never access my orders even tike I try to it wont let me. All you guys do if offer instore credit. I just want MY MONEY BACK.

1 July 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Hunter,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the issues that you have experienced with your recent order.

We would like to review your order and see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could send an email to Satisfaction@ExtremeTerrain.com with your order information and a copy of your review, for context. Once we receive this information we will review your order and see how we can resolve this for you.

If you have any questions, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Trash

Trash, just scam artist. Bait and switch. I had open box items in my cart, which I want to purchase but at check out they switched it out to new box items driving the cost up $500 without informing me. I ordered at 9pm the night before and then called back at 9am the next morning. They lied and repeatedly told me it shipped already but couldn't give me a tracking number for hours, how convenient. They offered me 20 dollars in store credit, like I would ever spend money with that place again. Buy direct that place is a clown show.

1 July 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Robert,

Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent experience. We are sorry to hear of the issues that you experienced while making a purchase online.

We wanted to review your order and see how we can assist you, but we were unable to locate an order with the information shared in your review. If you could kindly email your order information, and a copy of your review, to Satisfaction@ExtremeTerrain.com. Once we receive the information, we will review and see why this error occurred and how we can assist you.

If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy

Rated 5 out of 5 stars

great website

great website. love the model/ color feature.
the pictures are perfect to see on my vehicle.
also have Bronco, great selection. next purchase.

26 June 2026
Unprompted review
Rated 3 out of 5 stars

Dislike receiving wrong parts

Dislike receiving wrong parts , slow response time to get the issue resolved.

24 June 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Daniel,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear that you experienced issues with one of your orders.

We would like to review the order to see how we can assist you in getting this resolved, but we were unable to locate an order with the information shared in your review. If you could please send your order information and a copy of your comments, to Satisfaction@ExtremeTerrain.com. Once we receive this information we will b e happy to see how we can assist you better.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Crossbar Hardware Missing!!

I ordered crossbars for my Jeep so I could install overhead storage for my cross country move. I ordered them in early May and received them within a week, however, ALL of the hardware was missing. I reached out several times to Extreme Terrain and explained that I needed the hardware immediately because I was moving out of state on June 8th. I did not receive the hardware in time, so I had to pay a shop that had the parts, to do it for me. I also had to have them install the over head storage for me as well because I could not do it by myself. The installation cost me $400. I paid $100 for the crossbars and $300 for the overhead storage container. This is so upsetting. I drove 3 hours to my father in laws house to have him help me install the crossbars when I received them. Only to discover that we didn’t have what we need. I took a huge hit financially and had this additional stress while preparing for my move. I received the missing hardware at my new residence a few days ago, a full month after I called in to get the hardware immediately. I recommend NOT ordering product from them.

18 May 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Carrie,

Thank you for taking the time to share your feedback with ExtremeTerrain regarding your order for the OMAC Roof Rack Cross Bars. We are disappointed to hear that you when the cross bars were delivered, you were missing the hardware. Please know this is not indicative of the level of service we strive to provide to our customers. Your frustration for this inconvenience is understandable.

When you contacted us regarding the missing hardware/parts, we sent a request to the manufacturer and asked if they could ship the parts to you. We show that they did ship the parts our and they were sent to the new address in Texas, as requested. We show the parts were delivered on 6/15.

Carrie, we do apologize for this situation. Due to this experience, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 9/30/2026.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

Rated 1 out of 5 stars

Im still waiting on my money

Im still waiting on my money. They sell me a defective tire carrier. I went to the source DV8. DV8 tells me that its a FIELD DESTROY. I tell EXTREEM TERRAINE that I took it off. They send me an email for a return lable. They dont listen, they dont give a crap about the customer. I WANT MY MONEY BACK.

10 March 2026
Unprompted review
ExtremeTerrain.com logo

Reply from ExtremeTerrain.com

Hello Terri Lynn,

Thank you for taking the time to share your feedback with ExtremeTerrain. We are sorry to hear of the issues that you have experienced and we would like to review this situation and resolve it for you.

We were unable to locate an order with the information shared in your review. If you could kindly send your order information to Satisfaction@ExtremeTerrain.com and please include a copy of your review for context. Once we receive this information, we will review your order and make sure this situation is resolved.

If you have any questions or concerns, please contact us and we will be happy to assist you.

Thank you,
Amy

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