Eye Correction Centre Reviews 775

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, approachability, and kindness, making every interaction pleasant and reassuring. The service provided is frequently described as excellent, with many highlighting the trouble-free treatment from initial consultation to final check-up. Reviewers are particularly impressed with the clear explanations, detailed guidance, and the overall efficiency of the procedures, leading to excellent results and improved vision. The customer service is often highlighted as exceptional, with people appreciating the constant communication, quick responses, and the supportive aftercare provided by the team. Many also noted the compassionate approach and the effort taken to address concerns and put minds at ease throughout the entire process.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highly recommending the doctors and their teams for... See more

Service

Reviewers mention positive feedback about service, consistently praising the exceptional care,... See more

Customer service

Users describe positive interactions with customer service, highlighting that staff explained everything... See more

User experience

People report positive experiences with the user experience, with many describing the procedures as flawless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff very professional and approachable. All correspondence was timely and data protected at all times. If I had any concerns the admin team dealt with them quickly. The service provided throughout... See more

Rated 5 out of 5 stars

Trouble free treatment from initial consultation to final check up. Mr Goel is an up to date professional who not only discusses all questions asked but also explains advice given, all done in a frie... See more

Rated 5 out of 5 stars

I was very happy with my treatment and the result achieved. Mr Goel made me feel at ease and confident, and his colleague (Mr Ray?) who did some of the tests, explained everything about the laser tre... See more

Rated 5 out of 5 stars

Around one year ago I had very successful cataract removal in both eyes at Spire Clinic, Abergele. Mr Say Aun Quah, a very pleasant fellow did the surgery and I found him to be very professional and... See more


Company details

  1. Eye Care Clinic
  2. LASIK Surgeon
  3. Ophthalmologist

Written by the company

State of the art Vision Correction (laser eye surgery and lens surgery), Cosmetic Eye surgery and General Eye care services


Contact info

4.9

Excellent

TrustScore 5 out of 5

775 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Cataract and YAG surgery

I had cataracts in both eyes and my optician recommended Mr Quah as an excellent surgeon. She was right and the lens replacement process was completed by Mr Quah over 2 days.the process was well explained and Mr Quah has a friendly personable manner which makes you feel at ease.the result was better than expected and gave me 20/20 vision again after 60 years. Mr quah explained that I may need to have some further YAG laser treatment due to the lens capsule obscuring the lenses.this has just been carried out in a 60 second procedure and my vision is again 20/20. Many thanks to a real professional.

26 September 2024
Rated 5 out of 5 stars

Fantastic clinic.

For the past few years I was having problem wifh my eye sight. I have been nearsighted majority of my life but recently a whitish fog started appearing and my vision was getting worse. I went to few well known optitians and my the answer was always same. "Tired eyes". My vision was getting worse. I decided to go to a private clinic and after a research I found Spire Eye Correcion Centre and I don't regreat it.
My 1st consultation was very thorough.
Dr Goel and Dr Maqsud were very friendly and professional. English is not my 1st language so I was very anxious but they were very patient with me and I felt very conftable.
I was diagnosed with cataract and offered a laser surgery. Within a month I had my 1st surgery and a week later 2nd.
The laser treatment took only about 20min. No pain, just slight discomfort but nothing major. I was given eyedrops to take while my eyes were healing. I was given thorough explanation of the aftercare and withing a week after treatment my eyes were healed. My vision is superb. For the 1st time in 50 years I dont have to wear glasses. I only have to wear them for reading now. I am very happy I have chosen this clinic and I would reccomend it to anyone.
Thank you so much to all the staff at the clininc and wish you all the best.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING is the best way I can describe…

AMAZING is the best way I can describe my experience.
I’ve wore glasses and contact lenses for years .I’ve had new lens and feel amazing its like a miracle. The feeling of been free from glasses snd contacts is a life changer. I just can’t wait to swim without glasses and go on holiday. Mr Goel is very professional and friendly i trusted him 100%.💯 the operation is quick and pain free .
The staff are helpful and will do anything for you 👍 I can’t fault the aftercare 💕If you’re thinking of having Lens replacement DO IT ,its a life changer I’m two weeks post op and I can read everything without glasses.I can drive with no glasses 👓 no more glasses 🤓. Yesssss before the op you have a full health screen on you eyes to make sure you’re suitable for the Operation .
I live alone and managed my eye drops 4 times aday .
You’re given a 24 hour telephone number after the op to ring if you have any concerns .
You’re well looked after by all the staff and Mr Goel .
I highly recommend lens replacement. 👓👓👓👓👓👓
NO MORE GLASSES
Thank you ☺️
🤓🤓.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience

My consultation with Mr Hickley was very positive, everything about my procedure was explained thoroughly and I left feeling confident that I have made the right choice. Mr Hickley's nurse Lindsay was also very nice and made me feel very comfortable.

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Mr Sid Goel and his lovley team

Consultant Mr Sid Goel is an exceptional ophthalmic surgeon who prioritises patient care. At my first appointment it was evident that Dr Goel listens and cares about his patients’ well-being and outcome, and that set him apart from the two previous consultants I had previously seen. Mr Goel ensured that all my questions, of which I had many! were answered and my expectations were well managed.
Mr Goel made it clear that not all surgery was suitable for all and counselled/ guided me towards the most suitable procedure. I had two procedures, cataract/ correction at Hessel Centre, the whole team were great throughout. I felt safe, well cared for and comfortable. Quick recovery and my sight fantastic.
I highly recommend Dr. Sid Goel and his team to anyone seeking an ophthalmic surgeon,

22 May 2024
Unprompted review
Rated 5 out of 5 stars

The Eye Correction Centre gave me…

The Eye Correction Centre gave me confidence in their service, Mr Goel reassured me when my eyes had scarred after my Lens replacement surgery, which was quickly corrected with Laser treatment.

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Consultation with Mr Nicholas Hickley

My initial collection from reception was very friendly, the clinical nurse was professional and helpful. Mr Hickley was friendly and kept me informed of procedure. I have since had the need to contact the clinic and the response was quick and helpful.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

A Centre of Excellence!

A Centre of Excellence!
Professional, friendly, full information, and pre-op investigations on-site. The Expertise of Mr. Goel and his Associate, and all his Staff, from beginning to the completion of surgery were calm, reassuring and fully professional. I can’t recommend the whole experience highly enough!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I was seen quickly and was reassured regarding my eye condition. All the staff were very polite and friendly.
My consultant was very knowledgeable about my eye condition, and I will not hesitate to get in touch should my condition change. I would most definitely recommend here.

24 July 2024
Rated 5 out of 5 stars

An excellent patient experience

Mr Say Aun Quah removed a cateract for me. He did an excellent job and was very reassuring throughout the whole process. All appointments and communications were well planned and convenient. Mr Quah and his team gave me an excellent patient experience.Thank you.

12 August 2024
Rated 5 out of 5 stars

Highly recommend l…

Mr Goel was very thorough at my initial assessment, he gave full explanations and gave me a chance to ask questions. He’s very approachable and gave me confidence in him from that first meeting. Surgery was very quick and again Mr Goel gave explanations and helped me relax.
The whole team were professional and caring.
Follow up appointments were again quick and thorough.
Each contact with Mr Goel was positive, caring and friendly.
My vision is completely restored with absolutely no complications. Recovery was extremely easy just a few eye drops
I would recommend Mr Goel. An excellent experience from start to finish with very little disruption to daily life.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Great experience, fantastic end result.

Everything went very smoothly, no issues at all. Lots of thorough checks before any surgery and they’ll only do what’s totally safe for you. Not so fun having an op but the experience on the day wasn’t so bad and totally worth it for the end result.
Fantastic work from Dr Goel I’m always amazed by what doctors can do and now I can see all by myself, wonderful!

10 January 2024
Rated 5 out of 5 stars

Mr Quah is the one to go to for cataracts

Mr Quah is a very pleasant and friendly man who radiates confidence. Unfortunately my referral email from my optician got lost in hyperspace and I heard nothing for about six weeks. I rang my optician on a Thursday and that same afternoon I has a call from Mr Quah's assistant explaining that they had not received the email and had asked for it to be re-sent. Meanwhile he took all my details then to save time. That was an impressive start
On Friday morning I received a call to say that the referral email had now been received , could I come in for a consultation? Yes, when? 3pm today. Even more impressive. It did help that he had a surgery nearby that day.
Altthough I live on Anglesey my daughters live near Wilmslow, so when I was offered the option of treatment there with a shorter delay I jumped at the chance. I needed both eyes doing so the plan was to do the right one on a Monday and the left one on the following Wednesday, It was a bit late to arrange things for the following Monday, at 4pm on a Friday, and the following Monday was a Bank holiday, so I had to wait 2 weeks. I had expected months.
I received details for two appointments at the hospital.The weekend before my appointment I developed a stye in my right eye. After consulting Mr Quah's secretary, I was advised to turn up for my appointment anyway so that the situation could be assessed. Nothing could be done then because of the danger of contamination, as I had anticipated.
I was send away with antibiotics and as the Monday 2 weeks later was a Bank Holiday, Mr Quah told me that he was prepared to perform bi-lateral surgery a fortnight on Wednesday provided that my infection had cleared. I received details for 2 new appointments from the hospital, one am and one pm to replace my original ones.
Turning up to check that I was infection free, conveniently in Bangor again, I confirmed that I had got the two appointments and was told to ignore the am one otherwise I would have a long wait!
My daughter and I arrived at The Wilmslow Hospital, a clean, attractive modern building, with free parking in designated bays, and having signed in and visited the drinks machine, went to the pharmacy window to receive my post-op medications and instructions on their application from an extremely pleasant young lady. We were then met by a nurse who took us up to my room in the ward.
A small team of young ladies checked me over filled in various forms and offered me coffee and particularly good carrot cake. I had small pellets popped into both eyes, which dropped out a couple of times and had to be popped back in. Everything that was going to happen was explained to me, not that I am a nervous patient anyway. Off with my shirt, on with a gown, meet the Theatre Sister, who had a great sense of humour and I took to immediately, and into the theatre.
I lay down and was covered up and all areas apart from my right eye were masked off. Anaesthetic was applied to the eye and given a little time to take effect. A bright light was turned and shone into my eye. I had been concerned how I was going to keep my eye still during the procedure, but the bright light had three spots in the centre of it that gave me something to focus on. I did not feel any sensation at all. The light then went away and a shield was put over my eye.
Everything was then sanitized or replaced to repeat the procedure with my left eye. This was much the same as with the right eye, but the cataract was not as bad here. I was aware of a buzzing sensation as well as a prodding feeling, that I assume was connected with breaking up and removing the old lens. It was not pain, nor even discomfort, just a sensation. As I thought that I knew what it was it did not bother me at all.The light went away and a pad and eye shield were applied to my left eye.
Back in my room with a pain level (1-10) of about 2, no, I don't need any paracetamol, I was asked the next important question: Would I like some cake? Work out the answer yourself. I was advised to leave the pad over my left eye until the following morning. Being a good boy I did what I was told and also left my right eye shield on.
The following morning I unwrapped my presents. The outside world was very bright. Pain level was below 1
and my distance vision was unbelievable. After a couple of days I could cope with normal daylight, but needed sunglasses in the sun.
Six days after the procedures Mr Quah checked my eyes and both are 6/7.5 so I am now find to drive without glasses.
Mr Quah made an immediate impression on me and inspired me with his manner. I was a little apprehensive about eye surgery but having met him thought that cataract removal was going to be as traumatic as a manicure. I was right.
Final bonus: A week later I received a call from the hospital to inform me that as the two procedures had been carried out together at one appointment, I was due a refund of over 700 pounds

29 May 2024
Rated 5 out of 5 stars

Highly Recommend for Corrective Surgery

I had an excellent surgeon for cataract surgery Mr Say Aun Quah.It was an amazing result my vision has been poor for many years I am so happy to now be able to drive without spectacles go to the supermarket and read the ingredients its all life changing.
Mr Say Aun Quay put me at complete ease with the procedure and gave me the confidence to have the surgery I can't thank him enough.A true Professional
I would highly recommend to anyone considering this eye surgery.

16 July 2024

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