Factor Meals CanadaReviews 

4,042
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

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3.8

All reviews

(4,042)

1,524 reviews in the last 12 months

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Rated 2 out of 5 stars

Their food quality has gone down hill…

Their food quality has gone down hill and their portions have shrunk from what we were receiving at the beginning of the year. Constant issues with delivery, we are going to try something local

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 3 out of 5 stars

Meals are ok for something quick

Meals are ok for something quick, nothing has really been WOW yet but I will try some again as they are easy to grab and go when you are in a pinch. Ordering and delivery service are great!

4 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

The meals are fantastic and flavourful

The meals are fantastic and flavourful. Live the variety. And easy to call and put on hold if going in holiday. Live the easy app to puck and chose next week's meals. Delivery is always excellent.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 1 out of 5 stars

Disappointing

Very disappointed with how the meals are just thrown into the containers. Ie: cheese burger pot wedges and broccoli. Cheese was just tossed in. Potatoes were all over the place. Burger was way overcooked, broccoli was hard and I had to scrape all the cheese up to place on the burger. I had to cook them all separately which contradicts the promise of ease. Our 4th meal. First meal my green beans had a 3 inch stem in them. All over a disappointing experience with the meals.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Food taste good

Food taste good, only problem is it's really only worth it when it's on discount and the foods could use around 10g more protein on average

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 3 out of 5 stars

make the default 'no order'

When I am able to order myself, the food is great. But sometimes I get orders I didn't want because the default is automatic orders. And unless you remember to go in and deselect (only able to pause 3 weeks), you will get orders you didn't want. If the default was 'no order', it would prevent orders being sent out that are not wanted nor needed. I do greatly appreciate the email reminder but it only allows for one day or so to update. when I was out of country, your app would not let me access it to stop the orders. The default should be NO ORDER. We will order as we want an order. Other than that, it's great. Best food service out there! Always a good portion of protein and tastes great!

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad you have been enjoying Factor meals! Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.
That said, your feedback will be shared with our team as we work to improve our service.

Rated 3 out of 5 stars

Too expensive and not sustainable

Too expensive and not sustainable. 6 meals for $100?! Chicken is often dry. Meals are small. Not worth $16 each.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Food is great like to see more of peas…

Food is great like to see more of peas and carrots and how about haddock

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 5 out of 5 stars

A Wonderful Experience

My experience with Factor Meals has been wonderful. The food is fresh, they have a good variety and a rotating menu with easy online ordering. I feel the ingredients are high quality with balanced macros. The delivery is reliable with tracking so I'm always aware when my order is coming.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Food is good

Food is good. Unfortunately delivery is almost always late so I miss a day (2 meals),

1 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 1 out of 5 stars

Customer service needs more training

I was ordering these meals for my mother. She enjoyed the meals but I'm giving one star for customer service. The meals were packed on Monday and it's Wednesday and they are not delivered yet. I reached out to customer service to find out how long there boxes are rated for and I was told they are good for 7 days in the shipping box.... I highly doubt that and questioned this more. I was told I can "touch" the meat to ensure a safe temperature.. I feel front line customer service should know exactly how long the boxes are rated for. They also told me I couldn't speak to anyone above them to get validation on the answers.

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

I've been using Factor meals for…

I've been using Factor meals for several months and have been very impressed. The meals are convenient, fresh, and taste much better than I expected from a prepared meal service. I especially appreciate the variety of high-protein options, which make it easier to stay on track with my nutrition goals without spending hours meal prepping.

The portions are satisfying, the ingredients taste fresh, and the meals are ready in just a few minutes. Delivery has been reliable, and the packaging keeps everything well chilled.

Factor has saved me a lot of time while helping me make healthier choices. I would definitely recommend it to anyone looking for convenient, nutritious meals that actually taste good.

⭐⭐⭐⭐⭐

3 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

feeling of wellness

I was impressed with the quality and quantity of food in each meal. There is a feeling of wellness one gets after a well-balanced meal and I felt that with the Factor meals. The quantity and nutrition in each meal suited me perfectly. And the only work required of me is to pop it in the microwave for 3 minutes.

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 3 out of 5 stars

Just getting started

Just getting started. I still have not figured out the ordering. I’m in chefs choice and I’d like to make my own choice. Way to many green beans

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We can definitely help you navigate the website better. Please give us a call at +1 807-790-2770 where we are available 24*7 or you can also reach out to us via our Social DM's and our Customer Care team can report this and make things right for you!

Rated 5 out of 5 stars

Convenient and tasty

Convenient, tasty, good variety of ingredients, macro friendly

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

Good option to save time!

I really love the convenience of factor and the meals are generally great. I'd like more protein lower calorie options though, but no complaints. There is some inconsistency in portion size, but I can get over that because it is one of the best affordable meal services I've tried.

2 June 2025
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 4 out of 5 stars

Really great so far

Really great so far. The only thing I wish was clearer (and I am sure it was me) is that the meals go in the fridge, not the freezer. I ruined my fish dinner because I froze it and then it took a lot longer in the microwave and didn't come out well. But now that I know this, it has been wonderful.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for sharing you review! We don't recommend freezing your meals as our chefs designs all of our recipes to be enjoyed fresh; it’s part of what makes Factor so delicious! You can still freeze the meals but note that upon thawing and reheating that it might change the texture depending on the ingredient.
We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

I live alone and really trying to cut…

I live alone and really trying to cut down on buying what I think I need at the grocery store. These meals are healthy and honestly they taste great. I have been with them for over a year. But I would like to be offered a free box for loyal customer would be nice, just a thought. Having perks for new customers is great but perks for long standing customers is great also.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We hear you! Your feedback will be shared with our team as we work to improve our service. Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

Great fresh convenient yummy dishes

Great fresh convenient yummy dishes. Great menu variety. Awesome taste. Pretty much perfect.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Very good.

The qualiy of the food, the lack of food waste and the speed at which it's prepared is wonderful.
I subscribed to Factor because they offered Keto options. The first two orders had at least 5 Keto menu options since then it's dropped to only three options which is very disappointing. I would have hoped the variety would have increased not decreased. I will probably unsubscribe for that reason.

2 June 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

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