Factor Meals CanadaReviews 

4,033
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,315 reviews, reviewers had a great experience with this company. Customers consistently praise the product for its fresh taste and high quality, often comparing it to home-cooked meals. Many appreciate the variety of meal options, including dietary plans like keto and high-protein choices, which help them meet their nutritional goals. The convenience of easy-to-prepare meals that are ready in minutes is a significant benefit for people with busy schedules, making healthy eating more accessible. However, some customers also noted inconsistencies in portion sizes and a decrease in the variety of certain meal types, such as keto options. There were occasional complaints about delivery issues, including delayed boxes, incorrect orders, or packages being left in unsecure locations. A few people found the meals to be bland or too spicy, and some expressed concerns about the short shelf life of the meals upon delivery.

What people talk about most

Product

Users describe positive interactions with product, highlighting the convenience, fresh taste, and variety of... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the fresh taste, variety of recipes, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many expressing frustration over... See more

Price

Consumers find price to be ambiguous, with many reviewers stating that meals are too expensive for long-term... See more

Order

Customers consistently note ambiguous experiences with order, with many praising the ease of ordering and the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more

Company replied

Rated 4 out of 5 stars

Signed up for my elderly parents , still very active in their late 80’s , but researched some ideas for nutritional meals , noticed Factor seemed to stand out above others . Time will tell if they lik... See more

Company replied

Rated 4 out of 5 stars

Love the meals and it really helps reaching my protein goals. The meals are really well done and there's lots of variety! Unfortunately, there have been a few occasions where meals were cancelled at t... See more

Company replied

Rated 4 out of 5 stars

I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!


Contact info

3.8

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(4,033)

1,514 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious and filling meals

Delicious and filling meals. There are so many options and so convenient for a busy lifestyle. I first started getting these when recuperating from an injury and it was less expensive and healthier than meal delivery service from local restaurants.

31 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

Work lunches

I like ordering factor for my work lunches. It takes the stress off making sure I have something to pack. I know it's healthy and will fuel my body appropriately through the shift. All my co workers ask what I'm eating when I heat it in the lunchroom.

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 5 out of 5 stars

Factor Meals are Tasty And Saves me Time

I tried Factor meals because I lost my husband and didn't want to cook for myself. I didn't know what to expect; however, I am so pleased that I tried it. The meals are tasty and filling and they take just minutes to get on the plate. There are many choices of dishes and I have quickly found my favourites! Factor saves me so much time and effort...I love it and will continue to order!

30 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

The food is dietitian approved

The food is dietitian approved, super yummy, and it removes chores of picking groceries, making a meal, and cleaning up afterwards. It's very convenient.

30 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 5 out of 5 stars

The meals are fresh and delicious

The meals are fresh and delicious. Website is easy to navigate and you recieve shipment updates. Super.

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 5 out of 5 stars

The food is fantastic every meal is top…

The food is fantastic every meal is top notch. Shipping is great and i was worried about food sitting outside until i got home but to my surprize it was packaged great and ice packs were still half frozen. I cant wait to try next meal.

30 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 3 out of 5 stars

The food is good but way too expensive…

The food is good but way too expensive compared to other food delivery services I used. I received discounts and free items as promotions. I will have to stop the service just not reasonable.

24 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time to share your review. Our pricing reflects our focus on providing fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. As an added bonus, our Registered Dietitians are always available if you have any questions about our Factor meals or general questions on nutrition!

Rated 5 out of 5 stars

The experience has been simply amazing!

The experience has been simply amazing. I love how easy it is to navigate the website, how I can change my meal options through the settings to fit each week as it comes. I have the option to skip a week or reduce my meals or even increase it the week after. Just absolutely love the flexibility they offer. The company is providing a healthy meal service that delivers on time, quality and creative meals that are absolutely delicious. I hope they will continue to offer such an essential service to all the hard working people out there who after a long day want to come home and have a great meal and not stress or go hungry because they don't have the time or energy to prepare a healthy meal for themselves.

16 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're here to take the stress out of cooking! So happy you're loving Factor!

Rated 4 out of 5 stars

Generally good choices

Generally good choices, but I do find that the meals do have too much black pepper. Delivery is good, but if I order only 4 meals per week the meals become quite pricey.

29 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 5 out of 5 stars

So far so good

So far so good. Going week by week.

24 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals!

Rated 3 out of 5 stars

Bait&Switch

EDIT
After my negative review, Factormeals reached out and made things right. It is too bad it took a negative review for them to fix their mistake. I am bumping my review up to 3 stars as they ultimately did make things right.


I received a $10 off Benefit on Breakfast or Beverage Add-ons. I go ahead a select the add-on, and I get charged full price for the item. I complain to them, they say try next week. I try again with the same result. I complain, they say try again next week. Is this not predatory behaviour? Bait & Switch maybe?

27 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Great selection great food

Great selection, very tasty, the portions are a perfect size. The site is very user friendly, just very important to keep track of orders and deliveries. Delivery is consistent and on time. Lots of packaging but necessary, it would be perfect if we could send back our used box with the following delivery…maybe eventually.

28 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Your feedback will be shared with our team as we work to improve our service.

Rated 5 out of 5 stars

Recently the wrong meals were delivered…

Recently the wrong meals were delivered to me. The customer support team was very friendly and helpful in providing me a credit for the incorrect meals. I am extremely grateful for this. Thankyou for the delicious options you provide and for the great delivery service!

17 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

I LIKE THE VEGATABLES AND THE DIFFRENT…I LIKETHEM BECUSE IT A GOOD PLAIN MEAL THAT YOU CAN ENJOY ALL WHATS ON YOUR PLATE

I LIKE THE VEGATABLES AND THE DIFFRENT KIND OF MEATS BUT DONT LIKE A LOT OF SPICES WHEN YOU GET OLD YOUR TUMMY DOSE NOT LIKE THEM AS MUCH AND I FIND IT TAKES A WAY THE FLAVER OF THE FOOD ALL YOU TAST ARE THE SPICES

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.

Rated 1 out of 5 stars

Rip-Off

The same day I received my first order, I hopped online and cancelled any future orders which was in their agreement with me. The food tasted very processed to me and for that reason I did not want to move forward. I cancelled, strangely tho, I did not receive a cancellation confirmation. There have since been two charges on my visa with NO FOOD deliveries, each in the amount of $87.44. Called today, said she could not remove those charges. Are you kidding me? Called Visa instead and blocked any future charges so I guess I will bite the near $180.00 but I repeat, do NOT do business with Factors, they are a scam!

28 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 4 out of 5 stars

Have meal preparation done by factors meal

I’ve been enjoying Factor Meals. They’re very convenient — the meals are already portioned and only need to be heated up, which fits perfectly with a busy lifestyle. It also helps with portion control while still getting the nutrients needed for the day.

A bonus is that they’re delivered right to the door, they’re delicious, and there’s a great variety of meal options to choose from.

27 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're so happy to hear this! Thanks for sharing your Factor experience!

Rated 3 out of 5 stars

I haven't recieved my first box yet

I haven't recieved my first box yet - might want to ask for reviews after I have tried the product

27 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thank you for taking the time and sharing! We hope you enjoy Factor meals!

Rated 1 out of 5 stars

Very disappointed that I cancelled this…

Very disappointed that I cancelled this service and yet another delivery sent and charged. I should be refunded!!!

25 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.

Rated 5 out of 5 stars

Delicious and Nutritious

I am pleasantly surprised with the delicious entrees. The nutitional value is excellent with well needed vegetables. Thank you for your great service.

24 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

We love to hear this! So happy you are enjoying the Factor experience!

Rated 4 out of 5 stars

Good meals and timely delivery.

The food arrives on time and is carefully packed for transport.
The meals are usually very good and I particularly like those that contain many mushrooms.
Recently they cut down to six of the shrimp and they appear to be a smaller size than they were several months ago. I guess it’s a cost-saving measure but it’s not appreciated.
They have removed the low calorie butter chicken from being a standard meal to an occasional one. That’s a shame.
The beans have improved in several meals but the cut beans are still very stringy.
Most of the meals are very good but they have a lot of spicy dishes which are not my favourites.
I will continue to subscribe as it’s a great time saver.

23 May 2026
Unprompted review
Factor Meals Canada logo

Reply from Factor Meals Canada

Thanks for the review! We are glad to hear that you have been enjoying Factor meals! Thank you for sharing your feedback- We appreciate you bringing this to our attention so we can address the issue with our team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look